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    Interval Agent Required Acd-Dn Name SRV LVL % Calls TOT Calls Answd Erlang

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    sofeabeila
    The document is a report on call volume for two customer service centers, CustServ1 and SGCustServ, over a 31 day period. CustServ1 handled 86 calls with an average utilization rate of 96.97%. SGCustServ handled 1 call with an average utilization rate of 0%. The report provides detailed call volume statistics for each half-hour interval.

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    Interval Agent Required Acd-Dn Name SRV LVL % Calls TOT Calls Answd Erlang

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    sofeabeila
    40 views6 pages
    The document is a report on call volume for two customer service centers, CustServ1 and SGCustServ, over a 31 day period. CustServ1 handled 86 calls with an average utilization rate of 96.97%. SGCustServ handled 1 call with an average utilization rate of 0%. The report provides detailed call volume statistics for each half-hour interval.

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    The document is a report on call volume for two customer service centers, CustServ1 and SGCustServ, over a 31 day period. CustServ1 handled 86 calls with an average utilization rate of 96.97%. SGCustServ handled 1 call with an average utilization rate of 0%. The report provides detailed call volume statistics for each half-hour interval.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Flag for inappropriate content
    Download as xls, pdf, or txt
    40 views6 pages

    Interval Agent Required Acd-Dn Name SRV LVL % Calls TOT Calls Answd Erlang

    Uploaded by

    sofeabeila
    The document is a report on call volume for two customer service centers, CustServ1 and SGCustServ, over a 31 day period. CustServ1 handled 86 calls with an average utilization rate of 96.97%. SGCustServ handled 1 call with an average utilization rate of 0%. The report provides detailed call volume statistics for each half-hour interval.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
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    of 6

    lang Report

    TNT WORLDWIDE
    Date : 02/09/10
    - 23:59:59 31 August, 2010 Time : 12:34:55
    ACD-DN INTERVAL SRV CALLS TOT AGENT REQUIRED
    Name LVL VOLUME CALLS ERLANG
    % ANSWD

    CustServ1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 1 0 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 3 3 0.60 4
    ### 100.00 1 1 0.20 1
    ### 66.67 4 3 0.80 4
    ### 100.00 2 2 0.40 1
    ### 100.00 1 1 0.20 1
    ### 100.00 3 3 0.60 4
    ### 100.00 1 1 0.20 1
    ### 80.00 10 5 2.00 5
    ### 100.00 1 1 0.20 1
    ### 100.00 2 2 0.40 1
    ### 100.00 3 3 0.60 4
    ### 100.00 2 2 0.40 1
    ### 100.00 4 4 0.80 4
    ### 100.00 1 1 0.20 1
    ### 100.00 4 4 0.80 4
    ### 100.00 1 1 0.20 1
    ### 100.00 1 1 0.20 1
    ### 100.00 2 2 0.40 1
    ### 100.00 3 3 0.60 4
    ### 100.00 2 2 0.40 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 5 5 1.00 4
    ### 100.00 2 2 0.40 1
    ### 0.00 5 0 1.00 4
    ### 0.00 0 0 0.00 1
    ### 0.00 3 0 0.60 4
    ### 0.00 0 0 0.00 1
    ### 100.00 2 1 0.40 1
    ### 100.00 3 1 0.60 4
    ### 100.00 2 1 0.40 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 2 1 0.40 1
    ### 0.00 0 0 0.00 1
    ### 100.00 2 2 0.40 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    CustServ1 96.97 86 66
    SGCustServ
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 1 0 0.20 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 100.00 1 1 0.20 1
    ### 100.00 1 1 0.20 1
    ### 0.00 1 0 0.20 1
    ### 100.00 2 2 0.40 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    ### 0.00 0 0 0.00 1
    SGCustServ 100.00 7 5
    Grand Total 97.18 93 71
    C:\Program Files\Nortel Networks\WClient\Apps\Reporting\Historical\rpt\CS1000 (M1)\sysadmin_20080513154922_Copy of Erlang_report.rpt
    printed by: nas 9/ 2/2010 12:34:55 PM
    Page : 1
    1

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