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Communication 120
Communication 120
LET’S DISCOVER
THE POWER OF
COMMUNICATION…
WHAT DO WE
UNDERSTAND BY
A “SKILL”?
… and also
advantages of listening
to speak confidently
to communicate effectively
55% 7%
body language words
38%
style
Why Communication…
• to express our emotions
• achieve joint understanding
• to get things done
• pass on and obtain information
• reach decisions
• develop relationships
• It cannot be perfected
Aksh Optifibre Limited 9
Communication Skills
What is Communication…
• art of getting your message
across effectively through:
•Spoken words – first & simplest way
•Body Language – can make or mar
•Written words – reflects importance
•Visuals – leaves greatest impact
Formulating Delivery
Message
Sender Receiver
Feedback
Perception
Response
Understanding
Aksh Optifibre Limited 13
Communication Skills
Effective Communication…
Personal Barriers
• Your style and character (rude, polite, shy,
outspoken)
• Preparation & presentation
• Lack of clarity (pronunciation, pitch, etc.)
• Lack of credibility
• Timing
Proper Pronunciation
Organisational Barriers
• Culture
• Environment
• Pace of activity
Process Barriers
• Channel/Medium
• Inappropriate Questions
Body Language…
Facial Expressions
Gestures
Posture
Body Language…
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh
Nervousness covering mouth, jiggling money or
keys, tugging ears, wringing hands.
Body Language…
Pinching flesh,
chewing pen,
Insecurity
thumb over thumb,
Aksh Optifibre Limited
biting fingernail 22
Communication Skills
Body Language…
Upper body in sprinter's
position, open hands,
Cooperation sitting on edge of chair,
hand to face gestures,
unbuttoning coat.
Body Language…
SPEAKING SKILLS
Speaking…
While Speaking…
– Take initiative
– Be polite
– Be pleasant (smile, jokes)
– Be clear and concise (tone, accent,
emphasis, pronunciation)
– Cite negative opinions honestly, but in a
positive manner
– Seek Feedback
WRITING SKILLS
Clarity in Writing…
Rs 1000000000
Rs. 10,00,00,000/-
Rs. 10 Crore
While Writing…
While Writing…
LISTENING SKILLS
Listening 45%
Speaking 30%
Reading 16%
Writing 9%
– to receive information
– to understand effectively
– to enhance clarity
– to empathize
– Avoid distractions
– Do not interrupt unnecessarily
– Be active (show interest)
– Paraphrase what you’ve heard
– Throw an echo
PRESENTATION SKILLS
While Presenting…
“I HEAR, I forget
I SEE, I remember
I DO, I understand”
THANK YOU…