Service Gap = 0.

985926

4.5

4
4.184444

3.5

3.198519
3

2.5

1.5

1
Perceived= 1

Expected= 2
0.5

0
perceive Expected
 Service Gap = 1.435556

4.5
4.142222
4

3.5

3 2.706667
2.5

1.5

0.5

0
1 2
 Service Gap = 1.01037

4.5 4.397778

3.387407
3.5

2.5

1.5

0.5

0
1 2
 Combined Service Gap = 1.143951

4.5
3.097531
4

3.5
3.097531
3

2.5

1.5

0.5

0
1 2