Professional Documents
Culture Documents
What To Expect When You Call The DFA Appointment Hotline
What To Expect When You Call The DFA Appointment Hotline
1. Your call will be received by a Customer Care Officer who will assist you in setting an
appointment for your passport application.
2. After getting your appointment schedule, you will be asked to provide your personal
information for the passport application.
3. You will be advised on the applicable requirements you need to bring for your passport
application.
4. You will receive a reference number relative to your appointment schedule.
5. Go to passport.com.ph/print to print your application form using the Print Code given by
the Customer Care Officer.
6. On your appointment date, proceed to the DFA Consular Office located at ASEANA
Business Park, Bradco Avenue corner Macapagal Boulevard, Paranaque City (see locator
map). You must be at the DFA Consular Office 30 minutes before your scheduled time.
Early/Late comers will not be entertained.
7. Present your printed application form to the Appointment Counter.
8. Get your queue number at the Information Counter and sit on the waiting section of the
Processing Area. Wait for your queue number to appear on the monitor indicating what
processing window you will go to.
9. After processing, proceed to the Passport Enrollment Section located at the 2nd Floor.
Pay the applicable passport processing fees (see passport fees).
10. After payment, proceed to the Encoding Section for data capturing.
11. After the Encoding Section, you can have your new passport released and delivered to
your home without having to return to the DFA on the release date (optional). If availing
of the delivery, proceed to the Delivery Counter to pay for delivery fee.
http://passport.com.ph/what-to-expect