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  • Customer Delight

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    Ravi Gupta
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    Customers are delighted when their needs are anticipated and solutions are provided before being asked, and when companies observe customers to see if new expectations will soon be required. While delighting customers is difficult, with commitment and practice companies will achieve positive results. Companies should try delighting customers and may be surprised by the positive reaction.

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    Customers are delighted when their needs are anticipated and solutions are provided before being asked, and when companies observe customers to see if new expectations will soon be required. While delighting customers is difficult, with commitment and practice companies will achieve positive results. Companies should try delighting customers and may be surprised by the positive reaction.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    5 views1 page

    Customer Delight

    Uploaded by

    Ravi Gupta
    Customers are delighted when their needs are anticipated and solutions are provided before being asked, and when companies observe customers to see if new expectations will soon be required. While delighting customers is difficult, with commitment and practice companies will achieve positive results. Companies should try delighting customers and may be surprised by the positive reaction.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 1

    Customer Delight

    • Delighted customers are those where you anticipate


    their needs, provide solutions to them before they ask
    and where you are observing to see if new and/or
    additional expectations are about ready to be
    required.
    • This is all "easy to say and difficult to do"; but, through
    commitment and practice you will soon achieve
    positive results. 

    • Give it a try.  You may be surprised at the reaction.

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