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  • Services in Mumbai. Dabbawalas Vs Locals

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    This document compares and contrasts the Mumbai Dabbawalas tiffin delivery service and the Mumbai local train commuter system. [1] The Dabbawala system has been operating since 1880 and delivers over 200,000 tiffin boxes daily across 60 km in just 3 hours using a team of 5,000 employees. [2] The Mumbai local trains carry around 6.9 million passengers daily across 464 km of routes with 2,342 daily train services running every 4 minutes during peak hours. [3] Both services focus on quality, capacity utilization, and customer satisfaction but the Dabbawalas are known for their punctuality and reliability while the locals struggle more with overcrowding and occasional accidents

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    Services in Mumbai. Dabbawalas vs Locals

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    This document compares and contrasts the Mumbai Dabbawalas tiffin delivery service and the Mumbai local train commuter system. [1] The Dabbawala system has been operating since 1880 and delivers over 200,000 tiffin boxes daily across 60 km in just 3 hours using a team of 5,000 employees. [2] The Mumbai local trains carry around 6.9 million passengers daily across 464 km of routes with 2,342 daily train services running every 4 minutes during peak hours. [3] Both services focus on quality, capacity utilization, and customer satisfaction but the Dabbawalas are known for their punctuality and reliability while the locals struggle more with overcrowding and occasional accidents

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    35 views11 pages

    Services in Mumbai. Dabbawalas Vs Locals

    Uploaded by

    mlsandeep
    This document compares and contrasts the Mumbai Dabbawalas tiffin delivery service and the Mumbai local train commuter system. [1] The Dabbawala system has been operating since 1880 and delivers over 200,000 tiffin boxes daily across 60 km in just 3 hours using a team of 5,000 employees. [2] The Mumbai local trains carry around 6.9 million passengers daily across 464 km of routes with 2,342 daily train services running every 4 minutes during peak hours. [3] Both services focus on quality, capacity utilization, and customer satisfaction but the Dabbawalas are known for their punctuality and reliability while the locals struggle more with overcrowding and occasional accidents

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 11

    Services In Mumbai.

    Dabbawalas vs. Locals

    Presented By:
    Bishwajeet Ghosh – E 02
    Gaurav Kale – E 04
    Andre Fernandez – E10
    Mumbai Dabbawalas
    Nutan Mumbai Tiffin Box Suppliers Association

    • History : Started in 1880


    • Charitable trust : Registered in 1956
    • Avg. Literacy Rate : 8th Grade Schooling
    • Total area coverage : 60 Kms
    • Employee Strength : 5000
    • Number of Tiffin's : 2,00,000 Tiffin Boxes
    • Time taken : 3 hrs
    Mumbai Locals
    • Started in April 1853. First Journey Mumbai
    – Thane.
    • Today Carries: 6.9 million commuters daily
    • Spread over a route of 464 km.
    • 2342 train services.
    • Avg time spacing – 4min
    • Peak hrs – 4500 passengers in a 9 car train.
    Features Of a Service
    • Intangible

    • Simultaneous Production & Consumption

    • Varies as per customer Comoditised Services

    • Can not be stored (inventorized)


    KPAs

    Cost
    Cost
    Management
    Management

    Capacity
    Capacity
    Innovation
    Innovation
    Utilization
    Utilization

    Quality
    Quality

    Customer
    Customer
    Satisfaction
    Satisfaction
    Customer Satisfaction
    Quality
    Dabbawalas Locals
    • Punctuality & Time • Punctuality & Time
    Management – Excellent Management – Excellent
    • Breakdowns or Operational • Breakdowns or Operational
    Mishaps – Almost Never Mishaps – Rare
    • Six Sigma Certified • Infrastructure
    • Overcrowding – Very High

    October 23, 2009


     Killed
     Killed 22 and
    and injuring
    injuring 11 
    11 
    Capacity Utilization
    Dabbawala Locals
    • 200 Rakes.
    • 2500 Journeys.
    • 6.9 Million Commuters.
    • Track Length Coverage of
    464 km.
    • Avg gap of 4 min between
    two trains.
    • Two lane patches –
    Mobilization constraint
    Innovations
    Dabbawalas Locals
    • Marketing Through • Coaches with new
    Dabbas. designs – implemented.
    • Booking for delivery • AC Coaches being
    through SMS. worked upon.
    • A functional website • Improved frequency –
    (though currently under being invested in.
    construction)
    Financials (1 group) of Dabbawalas
    • Rs 125000 Total earnings -20 People
    • Rs 35000 Maintenance cost
    • Tiffin luggage basket pass – Rs 180/person
    • Maintenance of cycles – Rs 300 – 2 cycles/month
    • Maintenance of wooden boxes – Rs 100/person
    • T.C , police robbery of Tiffin Rs 500 yearly
    • Organizational fee Rs 15 per head
    • Puja held per station Rs 50 per head
    Thank You

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