@) ASQ. Vol. 18, Issue 2 The Standard The Nowsletter of the Measurement Quality Division, American Society for Quality Chair's Column Message from the Chairman (2004-2005) Dilip Shah. IN MEMORY OF PHIL STEIN (August 2, 1941 - June 24, 2004) Uhad the end of the MQD calendar year report and ‘ASQ's AQG details to write and planned to talk about last year’s gains in various Division activities in this issue of The Standard. Instead, | am writing to you about the loss by the Division. This is not only loss to the Division but a loss to the metrology and quailty ‘community. {1am talking about my friend and mentor, Phil Stein, unexpectedly passing away on June 24, 2004. So, instead of talking about coki, hard measurement re- lated facts, | am talking from my heart and recalling the recent good times | shared with Phil and his wife, Carole. All the readers of The Standard know Phil because of his column, The Contrarian Metrologist. I you met Phil, you did not forget him. Phil was enthusi- astic and passionate about metrology and quality. This was not a recent conversion. It was a lifelong dedica- tion. Phil had scheduled surgery on June 17, 2004, and suffered a mild heart attack. He was recovering trom the surgery and doing fine. However, the rigors of surgery and other complications got the better of him, and he passed away on June 24. Carole was by him when he passed away. | did not know Phil as long as some of the others in the Division. Ijoined the Measurement Quaiiy Division in 1992, and | read his column in The Standard. That was my extent of claiming to know Phil then. ! used to see him al the Measurement Science Conference in ‘Anaheim every year. In 1999, I met Phil at the lobby of the hotel in Toledo as we were both checking in. I introduced myself and told him that | was looking forward to his workshop the next day during the MQD conference, Moving on to the Summer of 2001, we talked about the Division in Washington, DC, during the CCT plan- ning meeting as he was trying to recruitiresh blood” for tho MQD. | said that I was interested, but | had my obligations then as incoming chair of the ASQ Akron- Canton section. So, | told him to wait a year. Once you mention something to Phil, he never forgets. Sure enough, he cornered me during the MSC in 2002 and reminded me about my promise. By this time, | was involved in the CCT development process. and it was aan easy decision to volunteer with this fine Division and folks lke Phil. The following year, | was the chair-elect of the MQD and am now the chair in my second term, But, this is not about me. Phil was a good friend and a mentor as he guidedme through the various intricacies of vision managementand introduced metothe ASQ personnel at Milwaukee. During the course of interac- tion with Phil, | met his dear wife, Carole, and got to know her and son, Dan, and his family during the Dayton Hamvention. (continued on page 2) In Tis Issue Chair's Column Editor's Note... Advertising & Article Inf Chris Grachanen-CCT Update. Upeoming Event : Phil Painchaud-The Learning Curve... day Bucher-Metrology Handbook Updat Phil Sein-The Contratian Metrologst. William MeCullough-Standards Activity. MQD CC Meeting Minutes .. Division Finances MSC, AGC Photos MAD Officers Lis Regional Councilors List. Fall 2004Fall 2004 Page 2 Both Phil and | are left-handed, our names rhyme, \we are both amateur ham radio operators, and we both love the latest electronic gadgots (you should see his GPS and my phone). We share a passion for metrol- ‘ogy and teaching it to whoever listens to us. We are both believers in statistical thinking and implementing itin the laboratories. But, when Phil, Carole, and I got together, there was not a subjectin which wo could not converse. | wil miss those conversations. Phil, Carole, and | met on April 19 for ¢inner, and then we shared flea market space at the Dayton Hamvention and sold our old electronic gadgets and “stuff” during May 14-15. At the ASQ's Annual Quality Congress, Phil Stein, Tom Pearson, and Micki Ells were the presenters at the MQD-sponsored session. That session was attended by so many people that there was standing room only. I could see the pleased look on Phil's face after the session (See the photos in this issue), Phil's voice could also be heard during the calkin hours at the Dayton Hamvention as he took calls and helped fellow “Hamventioners” with directions. Somuch was his dedication to detailthathe would be driving the roads around Dayton on the day before the Hamvention to acquaint himself with construction details. ‘Some of Phil's philosophy on metrology and quality issues was fondly referred as “Steinisms.” The many e-mails I received as Division Chai following his death from folks thatknew Philfondly recalled their memories with Phil Alter a successful year with Division activities, Phil and | had started thinking and making plans about the MQD conference in September, the MSC in January, 2005, the next year's AQC in Seattle, and of course the Dayton Hamvention. Alas, | will not have my friend in person to turn to, To Phil Stein, a Silent Key (A Ham Radio term), we will miss you but we will nat forget you. Sincerely, Dilip Shah E =mc3 Solutions 197 Great Oaks Trail #130 Wadsworth, OH 44281-8215 Voice: 330-328-4400 Fax: 330-336-3974 E-Mail: eme3solu@aol.com The Standard Managing Editor’s Note Mark Schoenlein “When bad things happen to good Metrologists.” I've chosen this theme for 2004, I's a year that | do not wish to see repeated. We started working on this issue way back at the tend of March. It was to be the Soring’Summer edition and was nearly complete when Phil passed away. | had tentatively arranged to drive to the AQC in Toronto in June. A couple of days before the conference | received a brief email from him “Are you coming?” it said. | replied that I'd try but there ‘was some new turmoil at work. As it turned out | was not able to attend, | would never see my dear colleague again, Phil along with Dan Carison, Dan Harper, and Sal Scicchitani had persuaded me to become more active in the division at the 195 AQG in Chicago. Through the subsequent years we worked on several projects together including my successful nomination to Fellow. | valued his council and friendship and I will miss him. Around midsummer my part of our company was sold to a competitor about two thirds of our size. All of our assets and some of our people will be moved to easter PA by the end of this year. I chose to stay behind and thus began the job search-minus the beard Hell you these things not to make excuses for the ‘extreme lateness of this publication-'m sorry for that. Life changing events lead to our first two editors relinquishing their duties. And I must now follow the same course and hand over the responsibility to someone else. | appreciate your readership and wish continued success to the “Standard” and the MD. ‘Thank you@) The Standard Vol. 18, lesue 2 Tha Newsletter of ihe Measurement Quality Division, American Society for Quality Publication Staff Managing Editor Mark Schoeniein P.O, Box 206 Penysbute, OH 42552 Voue: 4198742716 Fax: 419-874-2716 (cal 19) Email: megschaeniein® toastinet Advertising 2004 Rates for a single publication: Business card size $20 Vd page nn $35, 1/2 page $70 Fulpage $120 A 18% discount will be applied for muiti= exiion ads, ‘Ads must be formatied in MS Word or asa TIF file Advertising must be clearly identified as ‘an ad and should relate to the field of measurement quality Ads must not imoly endorsement by the Measurement Quality Division or ASQ, Letters to the Editor The STANDARD welcomes letters from members and subscribers. Letters should clearly state whettrer the author is expressing opinion or presenting facts with supporting information. Commendation, encouragement, constructive critique, suggestions, and allermative approacties are accepted. It the content is mare than 200 words, we may doleie portions to hold that limit, We reserve the right to ecit letters and papers. Publication information ‘The STANDARD is published quarterly by the Measurement Quality Division of ASQ: deadlines are March 15, June 15. September 15 and January 16. Text information intenced for publication can be sent via electronic mail or through pastal mait on 3 1/2" ciskette in Microsoft Word saved in Rich Text Format (ATF I itis not feasible 10 send toxt in electronic form, clean printed text can be submitted, Graphics o” illustratios must be sent in a TIF tile format. Photographs of MOD activities are always appreciated. Publication of articles, product releases, advertisements ar technical information dass not imply endorsement by The Measurement Quality Division of AS. While The STANDARD makes every affort to ensure the accuracy of articles, the publication disclaims responsibilty for statamants of fact or opinion made by the authors or other contributars, Matetial from The STANDARD may not be repioduced without permission of ASO, Capyrights in the United States and all other countries are raserved. ©2004 ASQ, MQD. All rights reserved. Website Information ‘The Measurement Quality Division homepage can be found on the internet al uy Measurementousiitvorg. Past editions of the STANDARD in POF format are available there. ‘Summer 2004Fall 2004 The Standard Page + CCT Program Update By Christopher Grachanen Since our last CCT program update there have been two CCT workshops held at the American Society for ‘Quality (ASQ) headquarters in Milwaukee, Wis, These workshops were opan to individuals that had already passed the CCT exam. Workshop participants are volunteers who believe that cerifcation of calibration technicians is good for the matrolagy profession and as such give up their free time to contribute to the CCT program (travel, lodging and meals are reimbursed by ASQ). The first warkshop, the Exam Review Workshop, ‘was held on the weekend of March 5. The goal ofthe Exam Review Workshop is to produce a final CCT exam that tasts candidates’ knowledge while mesting the specifications established in the CCT body of knowledge (soveral CCT exam versions are used to ensure testing integrity}. Some ofthe topies focused on in the workshop concern overlap and cusing among testiterns and how the individual test items contribute to the exam as 2 whole. The following ind viduals participaied in the Exam Review Workshoe: COT Exam Review Workshap, March 5-6, 2004 From left to ight: Graeme Payne, Al Germann, Bill Kioct, Dave Brown, Karl Wigdal, Roger Spitz, Elias Monvaal, Jim Klein, Kaela Sniadach, Tracy Omdahl, Jay BucherFall 2004 The Standard Page 5 |) ‘The second CCT workshop, the Item Writing Workshop, was held on the weekend of April 23. The goalaf the Item Writing Workshop is to review an¢ refine test items that may be used in future exams. The lem Writing Workshop focuses on candidate test Item accuracy, source reference (all test items must be substantiated by a published reference available in the public domain), readabilly and altemate choice feasibility congruent with the CCT body of knowledge. Of the 100 candidate lest items reviewed, 82 were approved for future CCT exam offerings. The following participated in the lem Writing Workshop: CCT Item Waiting Workshog, April 23-24, 2004 From left to right: James Stainsby. Al Germann, Steve Nissen, Jim Kiein, Brian Samuelson (background), Brian Kesler, Graeme Payne (background), Stove Arndt, David Richart. Dave Brown, Miko Gaddy, Jose Cayula (background), Roger Spitz (backaround), Sharry Masarek, Elias Monraal ‘The following is a summary of the past four CCT exam ofterings: Date of Exam SatforExam Passed Exam % Passed June 7, 2003 7 cy a December 6, 2003 107 6 6s May 23, 2008 4 4 100 June 5, 2004 198 102 7Fall 2004 The Standard Page 6 In 2005 the CCT exam will be offered at the MSC and the NCSL conference as woll as the norma June and Decomber dates. To learn more about the CCT program please visit ASQ's Measurement Quality Division website at: hilpu sway. measurementauality,oral CCT exam dates, exam fees and CCT exam application may be found at: hilpdiwww.asq.orgicertitypesicet’ Certified Calibration Technician (CCT) Test Prep ‘Computer Based Training Module... content, terminology, concepts, graphics, formulas, real world examples, and practice questions all designed to better prepare a technician for the CCT exam. All in one source! Available now! Electrical, Dimensional, Temperature, Pres- sure, Torque, Flow, Time & Frequency, Measurement Uncertainty, 17025 Compliance. Each module comes with complete testing and documentation of training. ‘See www.wptraining.com for a free online demo and content outlines WorkPlace Training, Inc. Wayzata, MN 55391 USA 1-800-472-2564 important Upcoming Events Conference} Dates Location Contact Number Website msc | Jan 17-21,2008 | Anahaim, CA 310-874-2027 vynvanse-cont.carn PITOON [Feb 26-Mar 4, 2005] Pittsburgh, PA | 800-825-3221 won pitteon org Quality Expo} Apa 19-21, 2008 | Rosemont, | ga8-267-4704 | www.qualily.reedexpo.com ‘ASQ World May 16-18, 2005 | Seattle. WA | 800-248-1946 worn. asc.org Conference NCSL | July7-11,2005 | Washington, DG | 909-440-9539 warw.nesl.orgFall 2004 The Standard Page 7 Phil Painchaud This is the thirty-seventh of a contiguous series of monologues written to supposedly foster and promote the subject of education for metrologists. These are generally written in the form of an open letter to our illustrious Boss the Managing Editor of this would-be periodic publication. However, at times, due to hap- penstance or even iven to the whim ofthis author, thi column sometimes varias its subject matter and con- tent to other matters that usually pertain in some way to Metrology. Dear Boss: While the last column (Column 36) was written during “the waning days” of the past year, this one is being composed during the early Spring of 2004, Theres good news, and there is bad news. The good news is that the Metrology Education programs we have been so diligently striving to establish are pro- gressing at an acceptable rate. The bad news: Our stalwart pioneer in the effort at California State Univer- sity—Dominguez Hills, Dr. E. Eugene Watson, feeling the physical pressures of advancing age, decided 10 retire effective January 1, 2004. A permanent replace- ment orhimhasnotas yetbeen selected. For the time being, Mr. William Trappen, the chief guru of the quality side of the program, wil il in. Bill, while not a metrologist himself per se, has had solid experience in the oversight of Metrology operations. Before he retired and wentinto academia, he was corporate level head of quality for Magnavox Corporation Ihave had one response to Column 35 in which the writer attempted to chastise me for, as he put it, “requiring every technician and calibrator to be a com- bination of Einstein, Cure (and several others, | don't remember who).” First of all, he missed the most important one, the great Lord Kelvin; but, most impor- tant ofall, he missed the boat completely. Having any of those geniuses do your calibrations or technician work would be like hiring Michelangelo to paint your house. The point | have tried to make for the past 10 years is that you need a properly educated metrologist to be in absolute control of your Metrology/Calibration program. Even a welltrained calibrator is not suff Ciently qualified to develop calibration policy, to design procedures, ortoperformanalysesin depth. Thatisthe domain of the metrologist. In my letter answering him | pointed out that, in my organization, many years ago (when things were much simpler than today) only twa of our 65 people were dedicated professional metrolo- ists~the eminent George Vincent as technical direc- torand me asthe administrative metrologist.Itworked, and it worked well because we had well-trained, ded cated technicians and calibrators populating the orga- nization; they respected our positions, and we re- pected their individual and collective knowledge, ex- perience, and abilities. In other words, we had a foam-a team in which each individual had a place tailored to his abilities and_who was in tum trained to recognize andto properiy utilize the skills of every other team member. There were no solo players. How many of you have read Phil Stein’s column, Measure for Moasure, in the March, 2004, issue of Quality Progress? If you have, you will have discov- ered that | was Phil Stein's guest columnist in that issue. Several months ago Phil wrote an article on land measurement, more correctly called Geodesy. | arr swered him with a letter describing some of my expe- riences working in that same discipline many years ‘ago. He liked my letter so much that, with my permis- sion, he used it for his March, 2004, column (that’s a sneaky way to get out of some work). But I think thatit is such agoodidea that |am going to dothe same thing here and now. ‘Several years ago, 1996 to be exact, | was strug ling to get readers of this column to understand the differences between motrologists and calibrators or technicians. asked an old friend who was well versed cn the matter to write me a letter that I could use in my column. Well, he did and I didn't. This good friend, Claude Fourroux, spent 80 years in the military, both Army and Navy, and nearly llofitin various calibration commands. His final post before retirement was as the Master Chief Instructor of the Navy Section of the DOD Calibration School at Lowery AFB in Colorado. After retirement trom the military he then owned and oper- ated a commercial calibration company in Anaheim,Fall 2004 The Standard Page 8 Calit, for a numbes of years until Genoral Electric induced him to head their Southern Calltornta Com mercial Calibration Operations, which he al until he finally retired completely, He now livesin Kentucky but isatllactive. He salso the author of the famous “White Paper’ that was read into the CONGRESSIONAL RECORD trom the floor of the U.S. Senate, That document was the catalyst that caused Congress to force the Department of Defense to stop “sweeping uncer the rug? the infamous “iraqi Turkey Shoot’ of #0 yearsago. Thatincident, youay remember, resulted ing US. Army helicopter being shot down by friendly aircraft fire, Siting in Kentucky, thousands of mies from Northern lag, he quite correcily analyzed the chain of events that had caused the disaster and was abie to lay the blame where il bolongad-~incompatble calibration policy ciferances batween the various mili- tary services “—Dear Phil) You did it again. You asked for a simple article that, on the surlace, appeared to be easy and straightforward, As it turns out those couple of paragraphs you asked for are very deep andpiotound. Youasked forit, sohere goes. OH) Before start want you to knaw that | did not sleep well last night thinking about this subject, We hear so much about the subject as to whether Lam a metrologist or a calibrator, and it appears that there are more than a tow barely trained calioraiors masquerading as metrologists. After some thought | feel thal thare is a rather simplo lost to differentiate botween the two, It has been sald that you can tell the nature of a person by the company he or she keeps and by the books they reac. In a metrologist’s laboratory ~You wil find tomes on arcane subjects such as physics, mathematics, chemistry, and volumes of pa- pers submitted by their colleagues on more arcane subjecis related to specific areas of interest, These oaks will often be on subjects barely comprehended bya caliorator. ~You will ind a dedicated professional seeking an understanding of and the definition of a fundamental measuroment ~-You will find a dedicated professional who rel slously maintains fundamental stancards ang over sees the proper cissomination of theit values. --You will NOT find shelf atter shelf of calibration procedures, manufacturer's catalogs, andrepairmanu- als, Inacalibrator’s laboratory You wil ind calibration procedures in hard copy, migrafiche, microfirm, and lately in computer software (Note: DVD was not available when Claude wiote this letter). Aarong tha standard references will be manu- facturers' repair and maintenance manuals and an almost unlimited selection of catalogs on just about every typo of test and measuring equipment by evaty manufacturer that aver was lor every year since the dawn ofman, These volumes wil be interspersed with more catalogs on accessories such as tools, cables, hardware, ele. Amang these volunes ono will find manuals on catibration intervals, quality control manu- als, specifications by DOD, NASA, FDA, FAA, indus- trial organizations, the ISO andthe IEC, otc, The Ustis almost unlimited in varaty --You will find dedicated paraprofessionals in an etemalbattle cicompromise with the forces ofpnysics, mathematics, and chemistry, trading off one pert ot a parameter for another while strugging to maintain measurement integrity You will NOT find arcane references an math- ‘eratics, physics, chemistry, and especially those inta- mous NBS Green Baoks on subject matters bes! left those who like to inflict inteliectual headaches on themselves. A metrologist is a professional with a substantial education in the fundamental sciences, one who has cone foot in the past and one foot in the present while continually aking to and never loosing sight of the future. This professional can spend aneiemity striving for the perfect measurement on a single subject or artifactsuchasthe Ohm, orthe Volt, orthe Gram, orthe Farad, or the Meter, or the Coulomb—You gat my meaning? A calibrator, on the othor hand, is @ paraprotess sional vith some background in engineering and tech~ nology butlite or none in pure scientific subjects, The calibrator has ons footin the present and one footin the {ulure and generally has or neads litle awareness of the metrology giants of the past. This paraprotessiona! wil spand a lifetime concerned with the traceability of a measurament with instruments that push measure _mantiechnology beyond the point hatis often noteven reamed of in the matiology laboratory while using the to0is provided to him by the same metrologist. The calibrator is best desciibed as a generalist with a limited knowledge of a very broad range of subjects Raralyis the calibrator atrue expert onanyone subject ‘The calibrater’s grestast skilis the abiliy t¢ find, read understand, and follow the proper instructions-those criteria laid down by the matrologist. Calibrators must accept and relish ihe fact that they can never becomeFall 2004 The Standard Page 9 an expert—their greatest pleasure must be in 2 suc ccesstul calibration that is undeniably traceable 10 Na- tional Standards, Acalibrator would go insane ifthey hadto spend a litetime on one item, subject, or artifact. The metroio- gist, on the other hand, would ihink tht they had gone to heaven under those same circumstances. I perceive thatthe metrologist and the calibrator are two sides of the same coin, united at the core, forever linked, bul each with a vastly different view of measure- ment. Claude" | can‘tadd much to this. | suspect that same of you readers may want to rabut what Claude has sat above. Iknow that he wauld be delighted to argue with you. If any of you do, contact me an with his permis- sion |wil tal youwhere in that fand of fine bourbon, fast horses, beautiful women, and tried chicken you may find him. Meenutle shauld you wantio reach me, | am at the same old stand BECAUSE OF THE DELAY IN GOING TO PRINT OUR READERS ARE TREATED TOA SECOND INSTALLMENT OF PHIL'S LEARN- ING CURVE, HE DOESN'T MISS A BEAT. “EDITOR This is the thirty-eichth in a contiguous series of essays, originally charted in 1992 to promote educa: tion in the Measurement Sciences, From time to jime ithas drifted otherwise, and digresses from its charted objectivesof promoting Metrology education, when the shims of the columnist happen to be in that direction This iteration may well do the same. However, the format will remain the same—an open lettar to our much respected Boss the Managing Ecitor of this somewhat periodic journal Dear Boss! If you were expecting a leamed discourse on Me- ‘rology education trom me inthis article, forget it. This isthe potiod of the “Summer Dolerums”in most things. academic, 0 there ig not much to report from the two institutions conducting truly academic programs io Metrolagy. The Butler program was at concept a six somester, year-round schodule; but ugon Professor Teza’s departure, tho “powers that be” converted ito amore conventional format, So letus for this issue co ‘one of ovr infrequent departures from aur chartered objectives During the past month we have lost three indiviclue als who have been imgortant to us. although many of ‘you may not realize it. Only one of these incividuals, was cirectly invalved in Metrology; another one was indirectly but very effectively involved. One ofthe three ‘was often known as “The Great Communieator’—in my opinion, however, all three were "Communicaters- par excallont. ‘The first of these “Communicators” to pass on was ‘the great historian William Manchester. Inever met ihe man, although we grew upin the same area justa very few miles apart. | have mentioned him in previous ‘columns as the author of tha bast, most accurate, and most seadable description of what island combat was really like in the Pacific curing World War il in his Book Goodbye Darkness. Ityou are really interested inwhat some of us wert through, read 1 His other books, mostly biographical, are also outstandingly readable. | can assure you that you will be better for having read any of his books. Bul, as I said, he had nothing to do. with Metrology. ‘The second individual to leave us was "The Great ‘Communicator’ himselt, Ronald Reagan. Again Ihad never met that man face to face. We all knew him as ‘a movie actor, the Governor of the State of California, and the President of the United States. But how does: that connect him with Matrology? Well here is a story tew ever really knew about, and most of those who ‘were actually involved at the time are themselves now gone. Thiny-six years ago, early January 1968 to be: precise, several of us in the Metrology community of California, myself included, received a letter from the Governor asking us to be presenta meeting to be hela in the Sacramento office of the Honorable Mr. Eart Coke, then California State Cabinet Secretary of Agri- culture and Services, on Saturday, January 5, 1968, Saturday meetings of government otticials are ex- tromoly rare, so we knew that this one must be very important. So | wentandl found mysaifin the company of @ half dozen er so of my tellow metzologists and about 25-30 state officials of various levels Mr, Coke conducted the meeting telling us that it ‘was really the Governor's meeting but he was unable to aitond personally and had ciractad Mr. Coke to be his proxy, Mr. Reagan had written along letter descrio- ing the problemashe saw t; whatne wanted done: how soonhe wanted itcone; and whohewantedtodoit. Mr. ‘Coke read tine entire letter to us ancl warned us of its contidentialty, for what the Governor was proposing couldcause him considerable political embarassment ifit fell nto the wrong hands. ‘The letter delineated in tho Governor's own words the following:Fall 2004 The Standard Page 10 4 Thatthe Governor was quite impressed by aspeech made by Dr. Alan Astin, the then Director of the National Bureau of Standards, curing a ceremony in Sacramento on November 22, 1967, in which Dr. Astin pointed oul the sub-standard condition af the National Measurement System and suggested that California could assist by upgrading its ov system to a level whereby it might relieve some of the pressure on the National System, ¢ Sincothe Director of he California Bureau ot Weights & Measures, Mr. William Kerlin, reported to Mr. Coke, he directed Mr. Coke to do something about it as soan as physically possible. + He also directed that a*Commission”be formed to develop the overall pian for this undertaking, and he named the "volunteers" that he wantad to be on this *Commission’ —about 20-26 state officials and some where between 6 and 10 “public members.” He had named me as Chairman! (The Viee-Chair he named ‘was also a public member—very unustialpiacing pub lic members over state officials!) And this group was; to be responsible to and report solely to him, but through Mr. Coke. Mr. Coke then explained that, under existing laws, all commissions, Governor-apocinted oF not, must be formed by the Legislature and thatitwould take several months to draft the bill and get it through committee. Ho also said that, under oxisting law, all commissions must be funded, even ifthe members are volunteers, ‘and thal recuited a line item on the State's annual budget. So no funds would be available even for expenses and we must reler 10 ourselves as the "Metrology Advisory Committee to the California State Socrelaty of Agriculture and Services.” He also sale there must ba no mention of the Governor or is involvernent outside of our immediate grove So, tomake along story shorter, all ofthose named accepted this voluntary assignment and somehow found the necessary resources to accomplish thelr par cf the task, A year later, the task completed, the “Commission” was disbanded: and | received 2 very nice, very personal thank you letter from Governer Ronald Reagan comalementing me for a job well done andasking me to extendhis thanks tothe resto! group. How often is it that we can have @ “Cowboy-Movie Actor-Governor" who understands the metrological problems of a state anc! is willing and able to do something about it? His legacy today is the organize- tion and facility of the California Division of Measure ment Standards, one of the finest of is kind in the ration, ‘The loss of another communicator ecourred re cently--our good fiendand fellow columnist, Phil Stein, paseed away in June following complications from surgery. A communicator? He mast surely was, For the past decace or more in this very journal, as both Division Chair and as Columnist/Author of The. Contrarian Merolagist, he was communicating with you, trying to impress you with some of the more ‘esoteric fundamentals of eur chosen science. I don't now about you, but he impressed ma ‘As mombors of ASQ you all receive the monthly journal Qually Progress. Init was his other column, Measure for Measure. Good? Well have savad every cone, scanned them, anc! stared them on my hard drive. Earlier his year he honored me by asking me to be his, guest colurmist for an issue, | agreed and my offering ‘was printed in his column in the March, 2004, issue of Quality Progress. ‘Among his many accomplishments within and out side of ASQ, he was ono those rare individuals who actually graduated from the Master's in Metrology Curriculum at the George Washington University in Washington, DC. He had worked his way up to a airectorship in ASQ and was probably in line for an officarship at sometime in the future. For his sage technical counc! he was a treasure within our Metra ogy community. He will be sorely missed, We all extend our deepest sympathiy i his wife, Carole, and famly. Those of you readers who have boon with this colurnn for any longth af ime wil recall that trons time to time | have revigvied and recommenced saveral Metrology related books. Well, that time has come again, A new text hiss come to my attention, and | feet that itis well worth reviewing and recommening. For many years a nurnber of senior members ot he metrology commurity, myself included, have fet that Ted Busch s book, Fundamentals of Dimensional Me- iralogy, was the bast basic text on dimensional Metro ‘ogy. Since Mr. Busch did not date it by reference to devices which are overly archaic or totaly obsolete, it is sil useful ane can be $0 for many years. Butitis 40 ‘years old (I roviowod itfor the [SA Journal when itwes fret released in 1964), and now the bindings are starting to fall apart. Finally there has appeared another volume en the subjectthatIteelis quite worthy of merit. | have purchased @ copy of the Metrology, the Sciangeo! Measurement Handbook and have found it vary interesting, The author is Nobuo Suga, Director of the Mitutoyo Institute of Metrology. A few general comments before! getinio the meat ofthe subject (and express come personal prejudices) First, the book is in standard 8 by-11-inch format, three hola, loose lea’ bound —great forlaying flat nextFall 2004 The Standard Page 11 to your work, but even a greater opportunity to lose pages (they cannot only ip outeasily--anacfmine has, already—butoan otten fal tobe rotumadto tne binder} Next, probably of litle consequence tothe rank and file caliorators working in a calforation lab but vital 0 liotarfans, book sellers, and just plain book addicts ‘such as myself, there areno ISBN (Intemational Sten dard Books Numbers) or LOG (Library of Congress) numbers, May | suggest that Mr. Suga andior Mitutoyo romedy this oversight before they ventura into the additional volumes he mentions in the final pages of this book? My final note: while many people may take offense with Mr. Suge’s approach of making this handbook appearasa’text-cum-catalogue of Mitutoyo products’ by having alt of the hardware ilustrations of Mitutoyo devices, | take no offense at all. Since his employer is, sponsoring this etfort, would be illogical for thern to be advertising Starrett or Brown & Sharpe products, as worthy as those products may be. In-14 chapters of 217 pages with 364 illustrations, Mr. Suga has accomaiished a Herculean but detailed task of covering the fundamentals of the techniques of 20% annually. Not ‘only was it taking time to completa the hard copy records, correct mistakes, cosign each individual record, and then file the completed recard; but the physical area required to keep the hard copy records was exceeding our availabe office space, We needed a viable solution, and we needed it fast. Of course, that solution was to go to paperless data collaation and storage, Nomorehard copies, fling cabinets, orilegible penmanship. Life would be good, as Jong as we could design. implement, and validate a usable system that complied with our ISO mandates, while reducing time and increasing savings BENEFITS (RETURN ON INVESTMENT} ‘We eel the biggest steps we 100k in increasing efficiency and productivity within Promega’s Metrology Department was going to electronic records. A year and a half alter going paperless, we were maintaining a workload that had increased by 22%, with no inereasein manpower... & $45,000 savings in wages alane! Simply by collecting, recording, and storing our records electronically. wo increased productivity, reduced paperwork errors, eliminated all storage cabinets and paver, and provided easy access to our records for all department members. Ourinvestment included the gurchase of thro laptop computers and the tims ittook to design our forms for each type of test equioment we stiopotted. In approximately three months, the savings in time alone had paid forthe laptops. But he savings dig not step there. Cur work order request system became paperless soon after, as cid the tracking and data storage systein for those work orders once it was integrated into cur Metrology Automated Management System, The only hard copy records wo koop on file are those that require customer signatures for notification of out-of-tolerarice conditions on calibrated test equipment. Thisis a small price to pay for being paperfess with 3,500 calibrations @ year, and growingFall 2004 The Standard Page 22 CLOSED LOOP SYSTEM We chose to use a closed loop computer system in which system access is controlled by the persons responsible for the content of electronic recordin the system. This allowedusto build security into the systemand requires a user name and a password to gain access to the system. No one else can access the system, flos, ‘or records, as opposed to an open loop system where anyone turning on the computer has full access. We also mandated that, once a record has been cosigned and saveditoits final record older, any changes or modifications to that record render it null and void. Even though we protected the document to record any changes made to it, we placed this qualifier in our system to eliminate the temptation to modify or change completed records. Ifa recordidocument really needs to be changed or modified, a re-calibration is performed and a new record generated SETTING UP A SYSTEM We set up a three-folder system for maintaining and using our forms. The first is an electronic folder where we store our calibration record templates. Itis passwordprotected and accessible only by department personnel. Within this folder is a sub-section where we also keep our pre-filecforms. These are forms that have their ranges and tolerances already filled in to save time during the intial completion of the calibration worksheet. We have pre-filled forms for each type of power supply and balance we support at Promega. ‘The next electronic folder we set up in our controlled area was for completed worksheets that required cosigning. Thoy are saved into our*To Be Cosigned’ folder by the calibration technician atter they have finished the calibration and completed the calibration form. The calibration technician moves the worksheet to their ‘workstation from their laptop computer viaa floppy disk, where they sign their electronic signature, and then save the worksheet into this folder. Itis the job of their supervisor to review the calibration worksheet, check for errors ‘or omission of data and then put their electronic signature in the appropriate block. If everything is correct, the ‘supervisor un-protects the form, then re-protects it using the “track changes" portion of the protection menu (see Example 2). Ones thisis complete, the documents savedtothe third, “completed” folder. The third folderis where ‘we store our completed and cosigned calibration records. It is located on the same secure server, with access available only to selected personnel. We have created sub-folders within the completed folder, using our metrology identification numbers, for ease of finding any record by ID number and date accomplished (example: 10000 ~ 10999, 11000~ 11999, 12000~ 12999, etc.). We file allrecords by their five-digit metrology identification number, followed by a Julian date, ie,; 18169-01013. This equates to an item with an ID number of 13169, calibrated on January 13, 2001. DEVELOPING A FORM USING MICROSOFT WORD We used the calibration worksheets that we had previously developed, and simply changed the area used to record the data into a “form fiold” (these are the gray boxes in Example 9.on the last page), using Microsoft Word’ By using an established software program, we did not have to invest additional funds in software, training, or license agreements. Use the form tool in Word by selecting View, Toolbars, and Forms. The toolbar will appear ‘somewhere on your Word document (see Example 1).Fall 2004 The Standard Page 23 Place the cursor where you want to insert a form field, and press the "Text Form Field” icon on the toolbar. By selecting the shaded form field and pressing the right mouse key, you can set the properties for that particular field. Continue filing in the required blocks on your data collection sheet and inserting the text form fields as needed. I you need to insert a check box, simply select the "Check Box Form Field” icon from the toolbar. (Once you have completed the form, simultaneously press the Control and Home keys, and the cursor will go to the top left position ofthe form. Then protect the form by pressing Tools, Protect Document, and select Forms in the Protect Document menu (see Example 2). reas | 2 = ol ‘The first form field should now be highlighted. You have the option of password protecting the forms, and | recommend using this option for several reasons. It keeps your documents safe from inadvertent changes, protects them from unauthorized tampering, and is fundamental in protecting the forms in a controlled system that documents any changes you make to the forms. After you have protected the form, save it to a secure folder. ELECTRONIC SIGNATURES (One definition for electronic signatures is a computer data compilation of any symbol or series of symbols ‘executed, adopted, or authorized by an individual tobe the legally binding equivalentof the individual's handwritten signature, Many companies do not go paperiess for fear ofthe cost of electronic signatures. If your concerns stem from GMP requirements, please consider that FDA guidelines on electronic signatures only apply if you are ‘sending your records to them electronically. When an aucitor wants to see our records, they are usually on-site and waich as you retrieve the records electronically. You're stllin full compliance since you are not electronically sending them a record (via fax or e-mail). One ofthe fields we place an our forms is used for holding signatures. itis a text field with unlimited length. Each person authorized to sign a formis set up with amacro on their desktop ‘computer for signing their calibration records. ‘The following explains how we sot up the macro and use it in a controlled system: First, we have each technician sign their name on a blank piece of white paper. We scan the signature and select just the portion around the actual signature. We edit this portion using Microsoft Paint, and format the file to the size we need.Fall 2004 The Standard Page 24 We then save the signature toa secure drive that can only be accessed by the person whose signature we have scanned. To sel up the macro, have the person who will be using that particular signature open Microsoft Word ‘on their computer. Select Tools, Macro, Record New Macra. You should have a menu opened that looks ike the one in Example 3, Example 3 ‘Type auniquename forthe macroyou will be creating, leavingno spaces inthe name. Click OK, andyoushould 'se¢ the macro icon “running” in your word document (see Example 4) Example 4 ‘Your cursor will turn into a small cassette. Any additions, deletions, or changes you make from this point until ‘you stop the macro will be recorded. Select Insert, Picture, and From File from the top toolbar. Find the picture Of the signature you saved earlier and select it, then press Insert. The signature should appear in the top left of, your word document. Select Stop (the square icon) on the Macro menu to stop the icon recording function. Now place an icon in your toolbar for ease of selecting your signature. From your toolbar select Tools, Customize, and then the Commands tab. Select Macros in this menu. You should see a menu similar to the one in Example 6.: ao | L 2 : 3 : : & i 2 & - : 5 3 : 4 : ae a eas ina AN ESTE REE ay ely sae elon aE Example 5 Using the mouse to click on the file of the selected signature in the “Commands: box,” drag it to your toolbar. Next, select Modify Selection (see Example 6). Example 6Fall 2004 The Standard eagere Now click on Default Style. Again, select Modify Selection, then click on Change Button Image, selecting one ‘of the icons in the displayed menu, then press the Close button. Close Word, wich should save your changes {othe tool bar, and when you re-openit, you should have a macro ready to paste your signature into any document you choose. RECORD AND FORM REQUIREMENTS By following the guidance in section 5.6, Records, of RP-6?, Calibration Control Systems for the Biomedical and Pharmaceutical Industry, you can decide what is needed for your particular business requirements. There are four basic areas that need to be covered on every form: identification, location, calibration history, and traceability documentation. Here isa brief explanation of how we fil these requirements at Promega (see Example 11on the last page). Identification: We use a five digit system, where a unique number is assigned to every piece of test equipment that we support using a chemical- and abrasive-resistant bar code label attached where it can be easily read on theunit. This “Metrology ID number" matches the number used in our Metrology Automated Management System (MAMS) software for tracking, data collection, and historical record keeping, Location: We list the location of each item in MAMS by their room number and the department they are assigned. Since our technicians go to each laboratory or room to calibrate andior repair each test instrument, the criticality of easily finding each item cannot be over emphasized. We have found the greatest waste of manpower is spent in searching for test equipment that has been moved to a new location, and we have not been notified so that we can update our database. Having the location in our database also allows for easy sorting by area as the need arises. Calibration history: On each form we record when the unit was last calibrated, the new calibration date, and when it wll next be due calibration. We show what the working or reference standard read, as well as the “AS Found” and, when needed, “As Left’ readings of the tostinstrumont. The standards used are identified by their ID number, range and tolerances, and when they are next due calibration, We have check boxes to indicate ifthe test instrument passed or failed its calibration. We also identify the calibration procedure used for that particular calibration. And last but not least, we have a place forthe calibration technician to sign and date the form, Traceability documentation: On every form we have a traceability statement identifying our unbroken chain of comparisons backtoNIST. We strictly adhere to usinga 41 ratio of uncertainty and sostatein our quality system and procedures. VALIDATING THE FORM Most quality systems require some type of validation of your system or records if they are maintained electronically. We validated our forms using a matrix form (see Example 8) with the following headings: Test No., Parameters, Expected Results, Actual Results, Pass/Fail. We sequentially number under the Test No. In the Parameters block, we state our objectives for that particular test. In the Expected Results block, we specify what should or should not happen with that particular test. In the Actual Results block, we list what happened or did nothappen during the tost; and, finally, in the Pass/Fail block, we state if that particular test passed or failed. How your form is designed, protected, stored, and used can easily be validated using this type of document. Itis better to be specific in stating your parameters and expected results than to be general or vague. An auditor will want to see that you've thoroughly tested the form and its functions rather than just accomplished paperwork for their sake. It will also give you peace of mind that your records are secure and protected through vigorous testing and, assure you of having the data available when you need it.Fall 2004 The Standard Page 27 | COLLECTING DATA USING A FORM We collect our data using a laptop computer witha floppy disk rive. By taking the standards needed, alaptop computer, and the required labels to the calibration site, we save valuable time by collecting data and completing all the paperwork at one sitting. The electronic form is copied from the secure drive to the floppy drive. The appropriate information is placed on the form ahead of time, such as the test instrument's identification number, art number, and location. The identification of the standards used for that particular calibration, along with their Calibration dates, are also entered on the form. Quring the actual calibration, the datais enteredinto the form using the laptop computer, and once the calisration is complete, itis saved to the floppy for transfer back to the secure drive. The record does not receive the electronic signature of the calibration technician until it is moved to the ‘secure location using their assigned computer. This eliminates the concern thata calibration record might receive the wrong signature, REPROTECTING (FORMS VS TRACKING) Alter the form has been completed by the calibration technician, itis electronically saved to a secure folder that We have named "To Be Cosigned.” Atter the form has been checked for errors, the supervisor un-protects the form then immediately re-protects the form using the Protect Document menus, with the Tracked changes block highlighted (See example 7). Example 7, Apasswordis entored, and verified, then the documentis saved to its destination file folder. We file all records by their five digit metrology identification number, followed by the Julian date that the calibration was completed, i.@.: 18169-01013. This equates to an item with an ID number of 13169, calibrated on January 13, 2001. This, allows us to easily find the electronic records of any test instrument simply by accassing the file folder containing that particular block of 1D numbers and opening the record(s) we require. By setting your browser to sort numerically, your records can easily be viewed for quick selection of the required record(s).Fall 2004 The Standard Page 28 LESSONS LEARNED Our biggest lesson learned would have to be, “Don't put off going paperless another day!" We can'timagine doing our job under the old system of creating hard copy records, correcting mistakes, dating and initiling those corrections, and fling all that paperwork, the vast majority of which will never be looked at again. The time saveo alone is worth the effort! The money saved in paper and filing space, coupled with the advantages of increased readablity of your records, cannot be over emphasized. Pre-fling our most frequently used forms has also paid a big dividend, in both time and accuracy. By placing repeatablo information into the form (epecifications, ranges ang tolerances, etc.) rather than in the form field, the form is also easily updated when changes or improvements are needed on the form. ‘The more you can incorporate your electronic records into an automated system, the more time and money you'll save. We integrated our pipette calibration software into MAMS; and with the click of one button, we not only complete our calibration record and store it electronically but update our software for time accounting and historical data. With 2,000 pipettes to suppor, this has proven to significantly save time and money. During audits, the ease for showing an unbroken chain of comparisons is quick and easy. As long as you incorporate al the required data and information into your form template, all your requirements will be met; and you'll have no problem complying with your regulations or system requirements. ‘Since going paperless, we've only had two and a half years to lean and improve our system. We believe this willbe a continuing process for years to come. However, like any new idea or projeot, nothing happens until you take the first step! Hopefully, this paper will help you start your journey down the paperless tral. BIBLIOGRAPHY * Microsoft, Word. Copyright® 1983-1999 Microsoft Corporation. All rights reserved, 2 Microsoft Paint. Copyright® 1981-1996 Microsoft Corporation. All rights reserved. ® Calibration Control Systems for the Biomedical and Pharmaceutical Industry. Recommended Practice, RP-6.9 1986, 1999 by the National Conference of Standards Laboratories. All rights reserved. TEST] panaweveRs cxrcorep resus | acTuatresurs PSS =| Aavoss avait fo b10| “ARISTESCSa SETS Aa mene TOS [ce members of the depart- an electronic record template, an electronic record ment records awaiting cosigning, or template, records await- ee ee Seaton rnectoun oreo sme vr have en coe 2 ‘Since calibration forms “Any changes to calibre Forms are password: PASS | are quality records, worksheets will be controlled protected, and only the their changes must be and documented form field is accessible; ‘sted angel ae nee seer ees Example 8Fall 2004 The Standard Page 29 Title: Power Supply Calibration Worksheet MCWLIO1L Submitted by: ‘Approved by: Anna Terese Public Ayumi Jane Deaux IDN Part No.: PSSOOXT Range: 0 ~ 500 VDC, 0 ~ 400 mA; Accuracy: + 15 VDC, +12 mA Last Cal: 1) Today’s Date: Date Due Cal.: Room No.: fill] User Department: Interval: 36 months ‘Std Reading | TI“AsFound” Reading | TI“AsLeft” Reading | Svc “ypc “ypc ‘VDC imADC smADC mADC =mADC ‘mADC mADC "mADC mADC imADC imap This test instrument was calibrated against standards that are traceable to NIST. IDNo. [Model ‘Range/Accuracy DDC 13169 | _87 400 mVDC ~ 1000 VDC; + 0.1% of Reading + 1 Digit 13170 87, 400 pADC ~ 10 ADC; + 0.2% of Reading + 1 Digit 15490_| Karl Box 100:1 High Voltage Resistor, + 1% DCV ‘This test instrument was calibrated in accordance with SOP11COL1. This test instrument falls within specifications: Dyes [No (Alert/Action Procedures will be started) ‘Comments: METROLOGIST: Cosigned/Approved By: Example 9Fall 2004 Page 30 TELEPHONE MEETING MINUTES. MEASUREMENT QUALITY DIVISION APRIL 12, 2004 Attending wore: Bill McCullough (billccullough@gbis.com) Chris Grachanen (Chris,Grachanen@hp.com} Dilip Shah {oma3solu@acl.com) Duane Allen (duane.allen@navy.mil) Jay Bucher (joucher@ promega.com) Keith Bonnott (kbennett@transcat.com) Norm Belacki (n.belecki@iaee.org} Philp Stein (pstein@measurement.com} ASQ Qually Confer 4 ) MQD Booth Duties: Philip & Carol Stein, Dilip Shan. ‘Tom Pearson, Mark Schoenlein, Ed Russel, Mick Elis b) MQD Display is heing undated with new ASQ logo and posters. ©} Poster cost approx. $3-4ea. — Philip Stein has ‘requested poster iceas and content be sent to him no later than April 23 @) Handouts for Call for Papers for the MAD Conter- tence will be available at the MIQD booth. 2) Thote will be no conference call from AQ. Philip Stoin to find out about annual tequiremant for each sivision to hold one formal meeting, Itrequirad, we will plana meeting at AQC. For the 2004-2005 year, wowill hold the meeting during the MD conference, MQR.2004 Contorance @) Dilip Shah to dratt a Memorandum of Understand= ing (MOU} to be signed by ASQ Inspection Division, MOD end USAF personnel ) Chris Grachanen and Philip Stain to champion MaD 2004 Conference paper review ~ additional vo unteors welcome. ©) Charlie Mays of The Bionetics Corporation is con- tact person for USAF /Bionatics. d) Dilip Shah and Hershal Brewer to work with Charlie Mays on finalizing MD 2004 Conference logistics. The Standard NosuI 2004 Dilip Shah and Harshal Brewer to determine avait ability fo get a booth for MAD at NCSLI 2004 (possible no charge if NCSL! is given free booth at MD 2004 Conference) Msc.2005 ‘@) MQD willbe sponsoring a session at MSO 2005. by) Dilip Shah coordinate MSC2005 session content and hosting ) Mary Martin of ASQ willbe contacting MSC person nel about offering COT exam MOD General Topics 4} Dillp Shah to submit MAD for MeDermond awardtfor 2008. b} ASO new membership modet has bean promoted as a readier means for membership for those serving Inthe U.S, Armed Services. ¢) Need to formalize the Max J. Unis Award (two previously submit and approved candidates will be pragentad awards 2s MQD 2004}, Dilip Shah to contact ASQ awards personnel for initial award application information, Philip Stein and Norm Belecki to contact MOD founders for historical information an award. Financials: Mark Schoenieln not available to give update. Dili Shah commented that all MQD bills were paid and that there was aparox. $86kin MQD accounts as of Fab 29. 2004, Some expenditure for the AQC willbe incurredin May. Financial information is en the SharePoint site, repoint a) Chris Grachanen requested that website content b= sent to him for posting to the MAD website. b} Since MOD website hosted by ASit has been alot easier and timely to post content ta the wabsite (special thanks to Pablo Baez, ASO Community Care Adminis- trator for his suppor). ©) Chris Grachanon to contact Pablo Baez to find outFall 2004 Page 31 the extent to which ASQ will be re-vamping division ‘websites to alve them the same ‘lock and feal' (send &- mailto MQD officers on info learned 4) Chris Grachanen 19 send application forms for the ce Simmons scholarship ta Pablo Baez for posting to the MOD website. 2} The latest issue of The Standard posted to MOD website ) Chris Grachanen to contact Pablo Baez about got- ting MQD officersand MQD regional councilors access toMQD Sharepoint site (those with existing Sharepoint access to olher ASQ sites will not be given a new user ‘ame or login password). 4g} Once all MOD otticers and regional councilors have access to MOD Sharepoint site all are encouraged to conduct division activities using the tools availabie therein Standards Committee 4} Itis apparent that |SO 9001 seciion 7.6 retorences an ISO pubiication which does not address calibration issues for businesses that aro not themselves caliora- tion or testing laboratories. } 2540 committee still wrestling with updatingirevis- ing the standard. ©) Bill McCullough to provide link to the Standards Committee and provide an update on committes activi= ties for The Standard. 4d) All MQD members are encouraged to visit the Standards Committee site. ©) Chris Grachanen to pass on Standards Committee link to Pablo Baez for posting to MAD website, arshis 4) Listing compited of schools to be sent scholarship information and applications. Norm Belecki has sent out e-mail-postage mailing to follow. b} Norm Beleck’ to send Chris Grachanan scholarship information and applications forpostingte MQD website, ©) Need new MOD representative on Joe Simmons Scholarship committee. Contact Dilip Shah or Norm Belocki The Standard CCT Activities a) Eloven participants at CCT Exam Review Work: shop conducted on March 5:8, 2004. 100 test items reviewed, 82 test tems approved ) Chis Grachanen and Jay Bucher completed final review of the Camera Reatly CCT exam for June, 2004, offering. ¢} Hem Writing Workshop scheduled for April 23-24. As offirst week in Apri there ace 17 participants signed up. ‘The Met a) Handbooks schoduied for April 28, 2004, release, ') Dilip Shah to arrange for MQD to purchase copies at division prices for door prizes at conferences (MD, AGG, MSC, NCSLI} ©} NOTE: The Matralogy Handbook is not to be sited as a ‘study guide or ‘primer’ for the COT exam, The handbook was written primarily asa reference publica- tion for calibration practitioners that may be used by CCT candidates to help prepare for the exam. Action jtems 41. Philig Stein to find out about annual requirement for each division to hold one formal meating. 2. Dillp Shah to draft a Memorandum of Understand ing (MOU) to be signed by ASQ Inspaction Division, MOD end USAF personnel 3, Dilip Shah and Hershal Brewer to work with Chariie Mays on finalizing MQD 2004 conforance logistics. 4. Dilip Shah and Hershal Brewer to determine availe abilly to get @ booth for MD at NCSLI 2004 (possible rng charge if NCSLIis given free booth at MAD conter- ence}, 5. Dilip Shah to coordinate MSC 2005 session con- tenthhosting, 6. Dilip Shah te submit VAD for MeDermand award tor 2005. 7. Dilip Shah to contact ASQ awards personnel for Max J. Unis Award information 8, Philip Stein and Norm Bolock’ to contact MQD founders for historical information on award, 8. Chiis Grachanen to contact Pablo Baez to find out the extent to which ASO will be re-varnping divisionFall 2004 The Standard Page 32 | ‘websites to give them the same ‘look and fee!’ (send e- mail to MQD officers on info leamed). 10, Norm Beleckito sent Chris Grachanen Joe Simmons scholarship information & applications for posting to MQD website. 11, Chris Grachanen to send application forms for the Joe Simmons scholarship to Pablo Baez for posting to the MQD wobsite. 12, Chris Grachanen to contact Pablo Baez about getting MAD officers and MAD Regional Councilors access to MAD Sharepoint site (those with existing ‘SharePoint access to other ASA sites will not be given ‘2 new user name or login password), 13, Bill McCullough to provide link to the Standards Committee and provide an update on committee activi ties for The Standard 14, Chris Grachanento pass on Standards Committee link to Pablo Basz for posting to MAD website 415. Dilip Shah to arrange for MQD to purchase copies atdivision prices for door prizes as conferences (MOD, ‘QC, MSC, NCSL). Submitted by: Chris Grachanen Division Finances As of October 31, 2004 Cash: Checking 22,869.00 Money Market 72,767.00 Receivables: Advertising 70.00 HQ owes 1,396.00 Total Assets: 97,102.00 Total Liabilities: Owe HO 28.00 Fund Balance: $ 97,074.00 Calibration Equipment Rentals / Leases Lane anette —) RENTAL LABS Schedule Calibration Jobs with More Flexibility! Next Day Delivery Anywhere in USA| 41 Month Rentals 12 or 24 Month Rent to Own (WAC) Ask about our 17025 Accredited Rentals Fluke 5520A - Multifunction Calibrator Fluke 550A - Multifunction Calibrator Fluke 8508A - 8.5 Digit Cal Lab DMM HP/Agilent 3458A - 8.5 Digit DMM HP/Agilent 8902A - Sig. Gen. Calibrator HP/Agilent 11722A - Sensor for 8902A HP/Agilent Network Analyzer Cal Kits More than 1700 Test Equipment Items Available www.InstrumentRentalLabs.com Loren@InstrumentRentalLabs.com Toll Free: 1-888-573-5468 Fax: 1-303-469-5336 2100 West Sixth Avenue Broomfield, Colorado 80020Fall 2004 The Standard Page 39 MQD Teleconference MQD Teleconterence ‘The newly redesigned MAD boothFall 2004 The Standard Page 34 Photos From the AQC, May 3 24-26, aut : UREMen SUAUTY Division ME Phil Stein and Dave Brown at the MQD booth Dilip Shah and Micki the 8rd MQD presenter ‘Tom Pearson and Phil Stein atter the MQD sessionFall 2004 The Standard Page 35 I MQD MEETING MINUTES JULY 14, 2004 FROM THE NCSL INTERNATIONAL CONFER- ENCE, SALT LAKE CITY, UTAH Attendees Via Phone: Duane Allen Norm Bolecki Jay Bucher Julie Sharp - ASQ Shirl Furger - ASQ. Attendees Present. Christopher L. Grachanen Don Ruth Keith Bonnett Herb O'Neil Susan Dass Graeme Payne Tim Kypta im Thompson Earl Peazig Bill McCullough Jun Bautista Dilip A. Shah Jack Luceroni Randy Masters Minutes 1. Dilip Shah -call meeting to ordor; initiate roundtable introductions (special welcome to Julie Sharp ASCs new MQD administrator). 2. Dilip Shah - read last MD meeting minutes from Measurement Science Conference 2004 meeting. 3. Jay Bucher - update on The Metrology Handbook status. Four hundred twenty-five orders have been placed as of the beginning of July, 2004. Exciting news conveyed about the many inquires about obtaining copies of the Handbook by conference attendees (300 Handbook fiers were disseminated at the conference). Handbook signing was attended by six of the eight authors (Dilip Shah, Keith Bennett, Chris Grachanen, Graome Payne, Hershal Brewer, Emil Hazarian), with pleasant fanfare (two copies presented to NCSL Inter- National for conference door prizes). Discussion about future promotion efforts for The Metrology Handbook. 4, Chris Grachanen — update on CCT program as follows: CCT Pass Rates 617/03 (Pilot): 97 sat, 69 passe 42/6/03: 107 sat, 69 passed*= 65% 5/23/04 (AQC): 4sat, 4 passed'= 100% 6/5/04: 183 sat, 102 passed*= 77% “Total numbor of individuals who are Certified Cali- bration Technician as of June, 2004 = 244. ‘The following are CCT workshops scheduled for remainder of 2004 and beginning of 2005: Item Review Workshop: Aug. 13-14, 2004 ~-Exam Roview for Dec 2004 Exam:Sept. 10-11, 2004 ~-Exam Review for June 2005 Exam:Feb.18-19, 2005 ASQisin the process of coordinating the proctoring of the CCT exam for the 2005 Measurement Science Conference and the 2005 NCSL International confer- ence. 6. Dilip Shah — division recognition of the passing of one of the founders of MD, former MQD president and current exam chair, Philip Stein. MQD mourns the loss of one if most hardworking and influential mem- bers. MQD to donate to the Philip Stein Metrology Education Fund, c/o Waxman & Associates, P.O. Box 89, Princeton Junetion, Nu, 08550 or Legacy Interna- tional, 1020 Legacy Drive, Bedford, VA, 24528 (See action items). 6. Dilip Shah ~ discussion about appointment of anew ‘exam chair (senior ASQ member position - See action items). 7. Dilip Shah — discussion about other providers of CCT primer course (Philip Stein taught the CCT primer for ASQ). Herb O'Neil expressedinterest aswell as Jay Bucher anc Dilip Shah in teaching the course (Jay and Dilip to seek clartication from ASQ in regards to their past CCT workshop participation) 8. BillMcCullough-update onthe fate of 2-540. 2-540Fall 2004 Page 36 is being driven by customer requirements (DOD, aero- space contractors, ete.). Many customers of calibration services want to keep Z-540 alive due in large part to some ofits Mil-Std related components helping tospan the gap between ISO/IEC 17025 and 10012, acting as a bridging document between them. The Z-540 stan- dards committee is working to have a final draft by Sept. and hope to have a final content vote by the Measurement Science Conference in 2005. 9. Norm Belecki ~ update on Joe Simmons Scholar- ship. Two candidates are being considered with final decision anticipated by end of July. 10.Chris Grachanen ~ update on MQD website. Im- porting and transformation of the old MAD website to then new ASQ format has been completed. Pablo Baez has done a super job. The new site has a more infulve look and feel, allows for drastically lower maintenance costs, provides for discussion threads and conducting MQD activities, ete. (See actioniters), 11.Dilip Shah - update on MD conference in Sept, 2005, as well as discussion about possible reciprocity deal with NCSL Intemational on conference booth costs. 42.Dilip Shah — discussion on MQD sponsored track, ‘Statistical Applications in Metrology’ for Measurement Science Conference (See action items) and booth for ASQ Quality Press. Action tems: 1. Chris — provide information on the MQD website for contributing to the Philip Stein Metrology Education Fund. 2. Chris - send congratulation letter to recent CCT ‘exam graduates. 3. Dilip ~ appoint a new MQD exam chair, 44. Dilip — coordinate MQD contribution to Philip Stein Metrology Education Fund. 5. Dilip finalize papers for MAD sponsored track for Measurement Science Conference. 6. Chris — provide information on the MQD website for ‘ordering The Metrology Handbook. 7. Dilip — provide MQD historical documents for archiving to MD website. 8. Chris - again pursue CCT exam discount for active USS. Armed Service members. 9. Dilip — finalize loose ends associated with the MAD conference in Sept 410.Chris & Dilip - develop design for CCT pin for CCT The Standard exam graduates. 11.Jay - compile The Metrology Handbook errata page and give timeline for its posting, Respectfully Submitted, Christopher L. Grachanen Don’t miss a single issue of CAL LAB! owe aeriue CALLA dies Ava aes ox coer ad ‘recom nce bes oan a ee eas Sunray simran ea pe fre ery acetic! reply ete ew poco best Jha at omiecAL LAD btn feito Sage cae eno ea: ‘eke oabciect ornate eacrere alee "Sui opr ur (sum fro 8 (USA dele Se ie beter (isvcnad ciency oy ie coe ge oe eres oe Tan ap Owe os eo ns ees rae {erect pnw alabmg con lela Tp tmloweaiaion poses md ee decoyFall 2004 The Standard Measurement Quality Division Officers ‘Chair ‘Examining Chair Dilip A. Shah Open E = med Solutions 197 Groat Caks Trail #190 Immediate Past hale Wadsworth, OH 44281-0215 Duane Alen Voice (290} 328-4400/Fax (330) 996-9974 US. Navy E-mail: emc3solu@aol.com or dashah@ aol.com Secretary Certification Chair Website Manager NCSLI Representative Christopher L. Grachanen Manager, Houston Metrology Group Hewlett-Packard P.0. Box 692000 MS070110 Houston, TX 77269-2000 Voice (281) 518-6486 /Fax (261) 518-7275 E-mail: Chris. Grachanen@hp.com ‘Treasurer Newsletter ‘Mark Schoenlain PO Box 206 Pertysburg, Ohio 43552 Voice (418) 874-2716 E-mal: megschoenlein@toast.net Chair-Elect Jay Bucher ‘Manager, Metrology Services Promega Corporation {6700 Royal View Drive DeForest, WI 53592 Volee (608) 277-2522/Fax (608) 277-2516 E-mall: jbucher®@promega.com or yokola-69@charter.net Pr le Hershal C. Brewer Accreditation Officer 15360 Workmian Mill Road Whittier, CA 90601 Voice (562) 689-0541, ext. 3800/Fax (562) 692-2845 Mobile (949) 692-8762 E-mail: horewer@asonling.org P.O. Box 5000, Code MS11 Corona, CA 92878-5000 Voice (008) 273-4783/Fax (909) 273-4599 E-mail: duane.allen@navy.mil ‘Simmons Scholarship Norm Belecki "7413 Mill Run Drive Derwood, MD 20855-1156 Voice (301) 869-4520 E-mail: n botocki@ieee.org Standards Committee Representative Bill McCullough Consultant, CSC/DynCorp, McCullough Consulting 136 June Cr. Carson City, NV 89708 Volce (775) 889-0042 E-mail: billmccullough@gbis.comFall 2004 The Standard Page 38 | REGIONAL COUNCILORS: Region 1 Region 8 ext. 3714, FAX (402) 209-2096, Joseph Califano, Hemagen Diagnos- Open mai: myers@scholars bell tes, ne, 40 Bear Hil Road, Wattham, Region 9 Region 14 MAQ2184 -(417)890-9766, FAX (617) Dr. Henrik 8. Nielson, HN Metrology Keith Bennett, Transcat~ (719) 465 890-3748 Region 2 Karl F. Speitel, 14 Kalleston Drivo, Pitsford, NY 14594 - (716) 885-1838 Region 3 Eduardo M. Heidelberg, Carter Wallace, 61 Kendall Or., Parin, NJ (08859 - (609) 655-6521, FAX (609) (655-6738 Region 4 Alex Lau, Imperial OW, 111 St. Clair ‘Ave. W., Toronto, Ont., Canada MSW- 113 « (416) 968-4654, FAX (416) 968- ‘5560, E-mail: alox\au@esso.com Raegion 5 Richard A. Litts, 100 Evergreen Dr.,Downingtown, PA + E-mail: raltis@ aol.com Region 6 Open Region 7 Rolf B.F. Schumacher, Coast Quality Metrology Systems, Inc., 35 Vista Del Ponto, San Clemente, CA 82672-9122 {849} 492-6921, FAX (949) 492-6321 Consulting, nc.,5280 Nob Lane, India napolis, IN'46226 + (317) 849-9577, E ‘mail: hsnie'son@ woridnet.attnet Region 10 ‘Mark Schoentein, Owens:iinois Pias- tics Group, One SeaGate 29L-PP, To- ledo, 0 49666 -(419) 247-7285, FAX (419) 247-8770, E-mail: mark Schoenlein@us.o-icom Region 11 Raymond Perham, Michelin TireCorp, Ft 4 Antioch Church, P.O. Box 2846, Greenville, 8628605 »(864) 458-1425, FAX. (864) 458-1807, E-mail ray.perham@us.michelin.com, oF ‘home E-mail: rperham007@ aol.com Region 12 Donald Ermer, University of Wiscon sinMasison,240 MechanicalEngineer- ing Bldg., 1513 University Avenue, Madison, WI53708-1572 + (608) 262° 2587 Region 13. Thomas A. Myers, Bellovue Univer- sity, PMP, COM, 1000 Galvin Rd. S., Bellevue, NE 68123 + 1-800-756-7820 4395, E-mail: kbennett@transcal.com legion 15. Bryan Miller, 417 Robinhood Dr. Fie: rence, AL 35633 + (258) 764-2733, FAX (256) 764-2733, E-mail milled@mindspring.com Region 25 ‘Open Please notify the editor of any errors or changes so that this fist ‘can be updated. [REGIONAL _The Standard @) The Newsletter of the Measurement Quality Division ASQ American Society for Quality 600 N, Plankinton Avenue P, O, Box 3005 Milwaukee, WI 53201-3005 Now Prati owgar 2aton Postage Paid Yitvaueee, 8 Permit No. 6418),