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    E-Banking: Standard Chartered Bank

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    hiral chheda
    Standard Chartered Bank introduced e-banking in 2003 with their online system called Broad Vision, later upgrading to Meridia in 2008. E-banking allows customers to perform banking transactions electronically without visiting a branch. The bank handles its e-banking system with a team of 4 product managers and support from administration and technology departments. Services include bill payments, funds transfers, investments, and credit cards. Usage has grown significantly, with over 1.5 crore online transactions in 2009-10 compared to just 1.12 lakh registered users. E-banking provides cost savings over traditional branch transactions.

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    E-Banking: Standard Chartered Bank

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    hiral chheda
    58 views21 pages
    Standard Chartered Bank introduced e-banking in 2003 with their online system called Broad Vision, later upgrading to Meridia in 2008. E-banking allows customers to perform banking transactions electronically without visiting a branch. The bank handles its e-banking system with a team of 4 product managers and support from administration and technology departments. Services include bill payments, funds transfers, investments, and credit cards. Usage has grown significantly, with over 1.5 crore online transactions in 2009-10 compared to just 1.12 lakh registered users. E-banking provides cost savings over traditional branch transactions.

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    E-BANKING

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    Standard Chartered Bank introduced e-banking in 2003 with their online system called Broad Vision, later upgrading to Meridia in 2008. E-banking allows customers to perform banking transactions electronically without visiting a branch. The bank handles its e-banking system with a team of 4 product managers and support from administration and technology departments. Services include bill payments, funds transfers, investments, and credit cards. Usage has grown significantly, with over 1.5 crore online transactions in 2009-10 compared to just 1.12 lakh registered users. E-banking provides cost savings over traditional branch transactions.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    58 views21 pages

    E-Banking: Standard Chartered Bank

    Uploaded by

    hiral chheda
    Standard Chartered Bank introduced e-banking in 2003 with their online system called Broad Vision, later upgrading to Meridia in 2008. E-banking allows customers to perform banking transactions electronically without visiting a branch. The bank handles its e-banking system with a team of 4 product managers and support from administration and technology departments. Services include bill payments, funds transfers, investments, and credit cards. Usage has grown significantly, with over 1.5 crore online transactions in 2009-10 compared to just 1.12 lakh registered users. E-banking provides cost savings over traditional branch transactions.

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    of 21

    E-BANKING

    STANDARD CHARTERED BANK


    Presented by:
    Harsh Shah 22

    Hiral Chheda 25

    Nidhi Bharti 42

    Pratik Bhandari 49

    Pratik Varadkar 50

    Sourabh Kothari 65
    Introduction

    E-Banking is a process by which a


    customer may perform banking
    transactions electronically without
    visiting a Bank.
    Why E-Banking????
    Standard Chartered Bank
     First branch in India, at Kolkata, on 12 April
    1858
     Headquarters in London
     Mumbai, an important banking hub
     Later on all its branches and sub-branches

    directed from Mumbai


    Online system

     In 2003 – Broad vision


     In 2008 – Meridia
     In house developed system
     Initially it was negligible
     In last 2 yrs online banking has picked up
    Handling of the system
     4 people – product management

     Support groups – administration department,


    technology department
    Scope of service and the backbone of
    the system
     It offers all the banking services

     Module covered
    ◦ Bill payment
    ◦ Interbank fund transfer
    ◦ Investment services
    ◦ Any other (like credit cards)
    Processing system
     It is on real time basis

     Automated transactions

     For every transaction it should be registered


    as payee
    Customer service
     Feedback and complaints
     Call to customer care
     Provide education

    Risk in online banking


     Frauds – Phishing
     System failure
    Non-banking financial services
     Personal information
     Review their statements
     Mutual fund investments
     Order cheque book
     Order draft
     Market watch
     Personal mailbox
    Mobile banking services
     Funds transfer

     Enquiry services, Cheque book request

     Bill Payments

     M Commerce
    COSTING
    Online transactions
     System cost – approximately 70 crores
     Total no. of transactions – 6.24 crores
     Online Transactions: 1 crore 56 lakhs(25-30%)
     Registered users : 1.12 lakhs in 2009-10
     Cost saving on online banking model

    ◦ Around Rs.30 per transaction at branch level


    ◦ Around Rs.3-4 online
    No. of Online Users(In Lakhs)

    4
    3.59
    3.5
    3
    2.5 2.32

    2
    1.49
    1.5 1.12
    1
    0.5
    0
    2009 2010 2011E 2012E
    Yearly Transactions (In Crores)

    5
    3.37
    3.99
    4 4.68
    Physical Transaction
    3 Online Transactions
    2
    2.87
    1 2.25
    1.56
    0
    2010 2011E 2012E
    Cost Savings (Rs. Crores)
    200
    180
    160
    140
    86.3
    120
    Physical
    100 66.81
    Savings
    80
    46.8 Online
    60
    77.67
    40 60
    42.12
    20
    0 4.68 6.81 8.63
    2010 2011E 2012E
    CONCLUSION
    THANK YOU

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