And

Emotional Intelligence
 First, what is knowledge
 In simplest terms, knowledge is the ability of an
actor to respond to a body of facts and
principles accumulated over a period of time
 One way to look at knowledge is as the apogee
of the following continuum –
datainformationknowledge
 Data=1 unit of fact; information=aggregation of data;
knowledge=potential for action on information
 Data and information have intrinsic properties, the
quality of knowledge depends on the properties of
the agent
What is knowledge management
There is no universal definition for
knowledge management
At its broadest, KM is the ‘process
through which organizations generate
value from intellectual and knowledge
based assets’
 Knowledge assets
There are two types of knowledge
assets –
Explicit or formal assets like copyrights,
patents, templates, publications, reports,
archives, etc.
Tacit or informal assets that are rooted in
human experience and include personal
belief, perspective, and values
 The sources of KM
 Today, KM draws from a wide range of
disciplines/practices –
 Cognitive science
 Groupware, AI, KBMS
 Library and information science
 Document management
 Decision support systems
 Technical writing
 Organizational science
 Many more
 Emotion

Emotion expression
provides a Powerful
communication system,
It is more than any
languages or words in life.
 Emotional Intelligence:
What Is It?

“Emotional Intelligence refers to

emotional awareness and emotional
management skills which provide the
ability to balance emotion and reason
so as to maximise long –term
happiness”
 Simple Definition

Ability to manage emotions in

one’s self and in others in order
to reach desired outcomes.
 Emotional Intelligence
 Seen as the fundamental key to success and
leadership - and it can be learned!

 Working with people

 Not just about being nice
 Managing one’s own emotions
 Ability to handle encounters
 Teamwork
 Leadership
 Job Success, not Survival

Today's great growth and prosperity is

running parallel to some of the highest
rates of job turnovers.

Just because you work hard does not

mean you will rise to the top or that the
job is secure.
 Basic emotions with very
clear facial signals
 Anger
 Sadness
 Fear
 Surprise
 Disgust
 Happiness