This document contains a 13-question questionnaire for a telecom sector organization representative. The questions cover topics such as the representative's designation, years of experience, policies for gaining customers, factors influencing expansion to Bihar, how customers are handled, changes seen since entering Bihar, service quality, investment decisions, coping with competition and saturation, advertising and distribution channels, solving customer problems, handling customers in rush hours, and profit/investment policies.
This document contains a 13-question questionnaire for a telecom sector organization representative. The questions cover topics such as the representative's designation, years of experience, policies for gaining customers, factors influencing expansion to Bihar, how customers are handled, changes seen since entering Bihar, service quality, investment decisions, coping with competition and saturation, advertising and distribution channels, solving customer problems, handling customers in rush hours, and profit/investment policies.
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Attribution Non-Commercial (BY-NC)
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This document contains a 13-question questionnaire for a telecom sector organization representative. The questions cover topics such as the representative's designation, years of experience, policies for gaining customers, factors influencing expansion to Bihar, how customers are handled, changes seen since entering Bihar, service quality, investment decisions, coping with competition and saturation, advertising and distribution channels, solving customer problems, handling customers in rush hours, and profit/investment policies.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online from Scribd
2. Your experiences (in no of years with this organization? 3. What are your policies to gain more customers? 4. What factors have influenced you to come to Bihar? 5. How do you handle your customers? 6. What changes you have seen since you came to Bihar? 7. Your service quality? 8. Your investment decision? 9. What do you do to cope up with competitions and saturating markets? 10. Your way of advertising and your distribution channel? 11. How do you solve the problems of your customers+--? 12. How do you handle your customer in rush hours? 13. Your profit making and investment policy?