Professional Documents
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Case Study Analysis
Case Study Analysis
Should Change
Deviation
Present
(Actual)
Structure of a Problem
• Deviation Statement
• The deviation statement is the precise
description of the “change” from the
“should” to “actual” situation.
• “ A problem well-defined is a problem half-
solved.”
• Develop a problem statement that actually
and clearly describes the current situation
you want to change.
Problem Statement
• Consider the following questions:
• 1. Is the problem stated objectively?
• 2. Is the problem limited in scope?
• 3. Does everyone involved have a
common understanding of the problem?
Problem Statement…
• When developing problem statement:
• 1. Avoid including any “implied cause” in
the problem statement.
• 2. Avoid including any “implied solution” in
the problem statement.
• Example of Problem Statement:
• “The customer satisfaction index has
declined from 89% to 81% in the last 12
months.”
Statement of the Objective
• Refers to the “desired state” or where you want
to be or what you want to achieve after the
problem has been resolved.
• Should satisfy the criteria of SMART:
• S-pecific
• M-easurable
• A-ttainable
• R-ealistic
• T-Time-bound
Statement of the Objective
• Example of Statement of the Objective:
• “The customer satisfaction Index should be
at least 89% by the end of 2006”
• 1. Ease of Imple-
• mentation- 30% 15% 10% 5%
• 2. Probability
• of Success- 50% 25% 15% 10%
• 3. Relative
• Resistance- 20% 10% 5% 5%
• Total 100% 50%** 30% 20%
• The best ACA is ACA # 1
ACTION PLAN
Refers to the detailed plans to efficiently and
effectively implement the selected ACA. The
action plan shall indicate the:
1. WHAT activities to undertake?
2. WHO (persons/groups) will perform the
specific activities?
3. WHEN (time frame) will be the start and
completion of the activities?
4. HOW MUCH (cost/budget) is alloted to
implement the activities of the action plan.
Action Plan
Task/ Responsible Begin End
Activities Person/Unit Date Date Costs
1.Design HRD
Training Dept. 7/1/06 8/31/06 P50,000
Program
Note: Tied with your action plan is the contingency plan,
just in case some of your action plan activities get
stalled, sidetracked, or had to be changed midstream,
because of something that came up along the way.
Even the best of plans could go wrong, so you should be
ready what to do.
Implementation & Control
• Refers to the actual implementation and
monitoring of the action plan to ensure:
• 1. That the action plan is implemented as
• planned.
• 2. That the best ACA is achieved.
• 3. That the stated problem is solved.
• 4. That the defined objective is attained.
• 5. That the corrective measures are
• made (if necessary)
•
• THE END