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    The study guide covers key topics in human resource management, teamwork and communication, and production and operations management from chapters 9-11, including how HRM fits within company goals, motivation theories, labor unions, team development stages, communication methods, types of production processes, factors for choosing a production location, and ensuring quality in production. Motivation theories discussed include Maslow's hierarchy of needs, Herzberg's two-factor theory, expectancy theory, and goal setting theory. The guide poses questions to help students understand chapter concepts.

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    The study guide covers key topics in human resource management, teamwork and communication, and production and operations management from chapters 9-11, including how HRM fits within company goals, motivation theories, labor unions, team development stages, communication methods, types of production processes, factors for choosing a production location, and ensuring quality in production. Motivation theories discussed include Maslow's hierarchy of needs, Herzberg's two-factor theory, expectancy theory, and goal setting theory. The guide poses questions to help students understand chapter concepts.

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    41 views3 pages

    Unit 3

    Uploaded by

    khalpern
    The study guide covers key topics in human resource management, teamwork and communication, and production and operations management from chapters 9-11, including how HRM fits within company goals, motivation theories, labor unions, team development stages, communication methods, types of production processes, factors for choosing a production location, and ensuring quality in production. Motivation theories discussed include Maslow's hierarchy of needs, Herzberg's two-factor theory, expectancy theory, and goal setting theory. The guide poses questions to help students understand chapter concepts.

    Copyright:

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    of 3

    Introduction to Business

    Fall 2010
    Study Guide for Unit 3
    Chapters 9 – 11

    Chapter 9: Human Resource Management

    How does HRM fit within the strategic goals of the company?

    HR planning: what are the steps?


    The importance of job evaluation/design

    Orientation and training

    How should performance evaluations be designed?

    Compensation packages: why should this have been considered earlier?

    Employee benefits: what role do they plan in motivation?

    You’re fired!

    Motivation theories:
    Maslow
    Herzberg
    Expectancy theories
    Goal setting theories

    Theory X and Theory Y

    Labor unions
    Legislation
    Collective bargaining
    Settling disputes
    Mediation
    Arbitration
    Union tactics
    Strike
    Picketing
    Boycott
    Management tactics
    Lockout
    Contingency planning/strategic planning?
    Tell me, have the NFL players signed their new negotiated agreement?
    What issues would/should they be concerned about? How do those fit into
    motivation theories?
    Chapter 10: Teamwork and Communication

    Opening vignette: IDEO

    Empowerment

    Linking rewards to company performance:


    ESOPs
    Stock options

    What is a team?
    How big can it be?

    Team diversity

    Stages in team development


    Forming
    Storming
    Norming
    Performing
    Adjourning

    Team roles
    Task specialist
    Socioemotional
    Non-participator

    Team cohesiveness

    Team conflict

    Communication: We’ll play a game one day!


    Oral
    Written
    Formal
    Informal

    External communication
    More than just crisis communication
    Chapter 11: Production and Operations Management

    The old opening vignette: Blue Bell ice cream


    www.bluebell.com

    Production
    Operations management

    Types of production:
    Mass
    Flexible
    Customer-driven

    Analytic production
    Synthetic production
    Continuous process
    Intermittent process

    Robots: I want one!

    CAD/CAM
    Flexible Manufacturing Systems
    Computer integrated manufacturing

    Factors to consider when choosing a location


    Why Thurston County?

    Facilities layouts

    Buy, make, or lease?


    Selecting suppliers
    Think about the Dreamliner issues.

    Inventory control

    Production control

    Quality (isn’t this a component of competitive differentiation? And shouldn’t it also be


    part of the company’s marketing plan?)
    Benchmarking
    Quality control
    ISO

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