Data collection

What are the accessories provided by the company according

to your choice?

Helmet 24

Bumpers 10

Mirrors 7

Additional 2
horns

Seat covers 7

Any other 0

Total 50
What do you think about the service provided by the outlet?

Colum Colum
n1 n2
very 6
good
good 40
normal 4
bad 0
very 0
bad
total 50
What is the ideal that should be taken by the company to
deliver the vehicle?

one 28
day
two 12
day
one 7
week
one 2
month
can’t 0
say
others 2
Total 50
Does the company have tedious formalities during service?

yes 40
no 8
can’t 2
say
Total 50
How long should the company to deliver the vehicle after
service?

2 1
hours
4 3
hours
one 47
day
can’t 0
say
any 0
other
total 50

What do you think the performance of the vehicle after

service?
very 8
good
high 39
normal 3
low 0
very 0
low
total 50

What do you like in this company?

quality 1
service 14
accessor 5
ies
quick 25
response
others 50
Which model do you think attracts you most among the
various models?

CB unicorn 20
CB shine 3
twister 2
Extereme 15
CB unicorn 0
dazzler
stunner 0
Activa 10
Avitor 0
Total 50
Did you think Honda product having resale value?

yes 34
no 8
no 8
idea
total 50
How is the response do you get from the company for your
quires?

very 2
good
good 44
normal 4
bad 0
very bad 0
total 50
What you’re about Honda vehicle?

high 5
satisfaction
satisfaction 43
neutral 11
dissatisfaction 0
high 0
dissatisfaction
total 50
What is the most important feature in noble Honda
companies?

quality 3
after sales 17
service
resale value 0
brand 17
mileage 4
moderate 6
price
maintenance 3
friendly
availability 0
others 0
total 50
How long do you intent to use this vehicle?

less than 5 years 1

5 years 14
10 years 21
15 years 8
20 years 2
above 25 years 4
total 50
Does the company provide correct details?

yes 43
no 2
don’t know 5
total 50
Whether a problem clarified and ratified?

to a great 7
excellent
to some extent 43
not at all 50

How satisfied are you about the company service?

high 8
satisfaction
satisfaction 38
neutral 4
dissatisfact 0
ion
high 0
dissatisfact
ion
Total 50
Does the company have a feedback option?

availability of 8
feedback
through e mail 14
suggestion box 28
others 0
total 50
What are the programs offered by the company to maintain
relationship with you?

programs 8
quizzes 0
tours 0
parties 31
others 11
total 50

Which person do you think is most helpful in redressing your

problem?

sales manager 9
branch manager 0
service in charge 29
customer 12
relationship manager
total 50
Did you like the approach of the company’s employees?

to great extent 7
to some extent 42
not at all 1

Any other suggestion?