BPO & KPO

What does BPO mean?

• BPO stands for Business Process Outsourcing.
• Major corporations in the US and Europe are
outsourcing their back office operations to
India to save costs.
•
• e.g. employee payroll, data entry, voice calling
for back end activities etc.
• Although these jobs usually are not directly IT-
related, their data-based orientation often
means that they require IT departmental
support to be successfully outsourced.
 What is KPO?

• It is being claimed that KPO is one step

extension of Business Processing Outsourcing
(BPO) because BPO Industry is shaping into
Knowledge Process Outsourcing because of its
favorable advantageous and future scope.
• But, let us not treat it only a 'B' replaced by a
'K'.
• In fact, Knowledge process can be defined as
high added value processes chain where the
achievement of objectives is highly dependent
on the skills, domain knowledge and
experience of the people carrying out the
activity.
• And when this activity gets outsourced a new
business activity emerges, which is generally
known as Knowledge Process Outsourcing.
• The major difference is that BPO insist for
labor and requires less skilled employees
while KPO requires highly knowledge in the
area that is outsourced like lawyers, doctors,
MBA and skilled engineers .
•  The salary of KPO employee is much higher
than offered to the BPO employee as the
people working for KPO are highly qualified
such as Engineer, D octor, CA, Lawyer etc.
 KPO which came in Eco Times:
• The Knowledge Process Outsourcing industry
(KPO) will grow 4 5 % size by 2 0 1 0 .The
BPO industry , only 2. 6 %
• In BPOs there is a pre-defined way to solve a
problem. BPOs will normally include
transaction processing, setting up a bank
account, selling an insurance policy, technical
support, voice and email-based support .
• It’s not just a ‘B’ replaced by a ‘K’. KPO
involves high-end processes like valuation
research, investment research, patent filing,
legal and insurance claims processing, etc. 
 The biggest companies in KPO sector
• The biggest companies in KPO sector include
• Inductis
• wns global
• Accenture
• Aptara
• Evalueserve
• McKinsey
• R ocSearch
• KPO is providing with a large number of career
opportunities for educated and capable
professionals.
Top BPO call centers