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Role of social & Behavioral Sciences in

Developing the consumer Decision-


Making Model

Group 4:
Roll No.:
32,40,42,44,45
Social and Behavioral Sciences

The Social and Behavioral sciences are concerned


with the study of human society and with the
relationship of individuals in society.
Social Sciences…
 Anthropology (Influence of Society on the Individual)
• Geography

• Cultural
• Linguistic

 Social Psychology (Study of how an individual Operates in Groups)

 Sociology (The study of groups)

 Economics

 Demography (Gender, Age, Income, Education, Religion, Family)


Behavioral Sciences…

 Psychology (Study of the Individual)

• Perception
• Attention
• Emotion
• Personality
• Education
• Attitude
Simple Model of Consumer Decision Making
External Influences

Sociocultural Environment
Firms Marketing Efforts
Input 1. Family
1. Product
2. Informal Sources
2. Promotion
3. Other Noncommercial Sources
3. Price
4. Social Class
4. Channels of Distribution
5. Culture & Sub culture

Consumer Decision Making

Psychological Field
Need
1. Motivation
Recognition
2. Perception
Process
Process 3. Learning
Pre-purchase
4. Personality
Search
5. Attitudes
Evaluation of
alternatives
Experience

Post-decision Behavior

Purchase
1. Trial
Output
2. Repeat Purchase

Post –Purchase Evaluation


THANK YOU!!

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