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    Systems Thinking: Managing The White Spaces in An Organization

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    The document discusses systems thinking and managing business processes. It explains that systems thinking involves explicitly considering and improving the interdependencies between business processes. It shows how traditionally organizations are structured functionally in silos but processes cut across functions. Systems thinking views an organization through its processes and highlights the "white spaces" between processes that need to be managed. Managing these white spaces is important as changes to improve individual processes can shift bottlenecks to the interfaces between processes, so systems analysis is needed to address issues across processes.

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    Systems Thinking: Managing The White Spaces in An Organization

    Uploaded by

    vhugots
    13 views4 pages
    The document discusses systems thinking and managing business processes. It explains that systems thinking involves explicitly considering and improving the interdependencies between business processes. It shows how traditionally organizations are structured functionally in silos but processes cut across functions. Systems thinking views an organization through its processes and highlights the "white spaces" between processes that need to be managed. Managing these white spaces is important as changes to improve individual processes can shift bottlenecks to the interfaces between processes, so systems analysis is needed to address issues across processes.

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    The document discusses systems thinking and managing business processes. It explains that systems thinking involves explicitly considering and improving the interdependencies between business processes. It shows how traditionally organizations are structured functionally in silos but processes cut across functions. Systems thinking views an organization through its processes and highlights the "white spaces" between processes that need to be managed. Managing these white spaces is important as changes to improve individual processes can shift bottlenecks to the interfaces between processes, so systems analysis is needed to address issues across processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    13 views4 pages

    Systems Thinking: Managing The White Spaces in An Organization

    Uploaded by

    vhugots
    The document discusses systems thinking and managing business processes. It explains that systems thinking involves explicitly considering and improving the interdependencies between business processes. It shows how traditionally organizations are structured functionally in silos but processes cut across functions. Systems thinking views an organization through its processes and highlights the "white spaces" between processes that need to be managed. Managing these white spaces is important as changes to improve individual processes can shift bottlenecks to the interfaces between processes, so systems analysis is needed to address issues across processes.

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    of 4

    Systems Thinking: Managing the

    White Spaces in an Organization

    Systems Thinking and Business


    Processes
    • Business processes are “the way that the work
    gets done”
    – The processes of an organization may, or may not, bear
    much relationship to the organization chart
    • System: An interdependent group of items
    forming a unified pattern
    • Systems thinking for business processes:
    Explicitly considering and improving process
    interdependencies

    1
    Functional View of an Organization
    Headquarters

    Marketing
    Product
    Manufacturing and
    Development
    Sales

    The Silo Phenomenon


    Headquarters

    Marketing
    Product Manufac-
    and
    Development turing
    Sales

    2
    Managing the White Spaces
    Headquarters

    Marketing
    Product Manufac-
    and
    Development turing
    Sales

    The White Spaces

    Systems (Process) View of an Organization


    Products
    New Product Ideas

    Mfg. Needs
    Plant 1 Marketing
    Research
    Promotions
    Customers
    Mfg.
    Plant 2
    Orders
    Sales
    Development Calls
    Product
    Specs
    Mfg.
    Orders
    Production Plant 3
    Specs

    Product Development Manufacturing Marketing and Sales

    3
    Managing the White Spaces in the Systems
    Products
    New Product Ideas

    Mfg. Needs
    Plant 1 Marketing
    Research
    Promotions
    Customers
    Mfg.
    Plant 2
    Orders
    Sales
    Development Calls
    Product
    Specs
    Mfg.
    Orders
    Production Plant 3
    Specs

    Product Development Manufacturing Marketing and Sales

    The White Spaces

    Why Systems Thinking is Important

    • Information technology and new management


    methods are changing many business
    processes to improve performance
    • As these changes are made, we often find
    that the bottlenecks move to the interfaces
    between processes
    • Systems analysis provides specific methods
    to address these types of difficulties

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