House of Quality

Engineering characteristic
Improvement direction ↓ n/a n/a ↑ ↑ ↓
Unit Joule n/a n/a rpm ksi√in in

Importance Weight Factor

Toughness of body material

Dimension of storage space

Adjustable blade speed
Frictional heat

Cooler system
Blade design
Customer
Requirements

1. Cost 5 9 3 9 9
2. Grind consistency 5 9 9 1
3. Crack resistance body 5 9
3. Blade speed 5 9 3 9 3
4. Original taste and Aroma remain 5 9 3 9 1
5. Made of recycle able material 5 9
6. Low vibration 4 3 9 9 9
7. Noise free 4 3
8. Ease of component
4 3 3
replacement
9. Ease of washing 4 3 3
10. Appearance 3 3 9
102 180 45 146 207 101
Raw score
Relative Weight % 13.06 23.04 5.76 18.69 26.50 12.93

Rank order 4 2 6 3 1 5

From the House of Quality shown above we know that the highest percentage is toughness
of body material, 26.50%. Next is blade design with 23.04% followed by adjustable blade speed,
frictional heat and dimension of storage space. The smallest percentage which is the less importance
characteristic that needs to search.