Communication Comprises of 3 V’s

 Verbal 7%

 Vocal 38%

 Visual 55%
 Non Verbal Communication
PRINCIPLES
1.Supplements Verbal Communication

2.Regulates Interaction

3. Establishes Relationships

4. Reflects Cultural Values and varies from place

to place
 Forms of Non-Verbal
Communication

 Conscious
Non- Verbal
Communication

 Subliminal
Non Verbal
Communication
 Aims & Goals of Non Verbal
Communication
a. to Create impressions through
body langugae & paralanguage
b. to Initiate and manage
interactions
c. to Express emotions
d. to Convey deception
e. to Convey power
 NON VERBAL COMMUNICATION
 TYPES

 Body Language
 Para Language
 Space Language
 Time Language
 Sign Language
 Body Language

 Appearance

 Posture

 Gestures

 Eyecontact
 Handshake
 Para Language

 Pitch

 Speed

 Pause

 Volume
 Space Language

 Intimate zone
 Personal

 Social

 Public
 Time Language

Time Management
Planning

Organizing
 Sign Language

 Audio Signs

 Visual Signs& Symbols

 Guidelines to Improve non verbal
communication

A. Monitor your non verbal communication

B. Learn to interpret others
C. Develop self awareness
D. Develop self awareness
E. Ask friends for feedback
F. Videotape yourself and improve
 Some Negative Gestures

1. Nervousness
 Hands in pocket
 Biting nails
 Scratching
 Looking at the ceiling
 Negative Gestures

2. Aggressiveness

 Staring

 Pointing
at someone
 Showing a fist
 Negative Gestures

3 Rudeness
.

 Shake hands too hard

 Whisper
 Yawn
 Look at watch
 Negative Gestures

4. Self Importance

 Eyes closed while talking

 Looking over the top of glasses

 Head bent back wards

 Negative Gestures

5. Superiority

 Not acknowledging greetings

 Shouting orders
 Continue to work as others
speak
 Reclining in chair
 Non Verbal Communication
KOPPACT
 K- Kinesics
 O- Occulesics
 P- Paralinguitics
 P- Proxemics
 A- Artifactics
 C- Chronemics
 T- Tactilics