Question
2 out of 2 points  
1
Information technology has been described as pervasive in today s world. The term pervasive
refers to the fact that :

Selected    IT has become commonplace in both the workplace and in many

Answer: homes.
   Question
2 out of 2 points  
2
The widespread use of Microsoft Corporation products is responsible for today's de facto
software standards in each of the following areas, except:

Selected    enterprise systems.

Answer:
   Question
2 out of 2 points  
3
By the year 2000, more than _______ of capital expenditures by U.S.-based businesses were
for IT purchases.

Selected Answer:    one half

   Question
2 out of 2 points  
4
Information technology has enabled businesses to compete in which of the following ways?

Selected    All of the above

Answer:
   Question
2 out of 2 points  
5
The use of IT by a business to provide tailored service to a specific customer is an example of
competing on:

Selected    differentiation.
Answer:
   Question
2 out of 2 points  
6
All of the following are characteristic of free agents, except they:

Selected    do not have control over their schedules.

Answer:
   Question
2 out of 2 points  
7
Telecommuting is facilitated by all of the following except:
 Selected    free agents.
Answer:
   Question
2 out of 2 points  
8
AirCo, a small airline, requires reliable IT for its continued operations, but generally does not
utilize IT to compete in new ways and avoids investments in new IT. Which of Nolan and
McFarlan s modes of dependency on IT best characterizes AirCo?

Selected Answer:   
Factory
   Question
2 out of 2 points  
9
A company that primarily relies upon technology for minor back office processing can be best
categorized as which of Nolan and McFarlan s modes of dependency on IT?

Selected    Support
Answer:
   Question
2 out of 2 points  
10
Ross, Beath, and Goodhue (1996) argue that IT managers need to focus on three types of
IT assets, which include all of the following except:

Selected Answer:    process assets.

   Question
2 out of 2 points  
11
IT leaders who establish partnering for joint IT-business decision making are managing the:

Selected    relationship asset.

Answer:
   Question
2 out of 2 points  
12
Keeping a company s IT resources aligned with business goals is the primary responsibility
of:

Selected    the CIO.

Answer:
   Question
2 out of 2 points  
13
The CISO position is generally responsible for all of the following, except:

Selected    validating the financial feasibility of IT investments.

Answer:
   Question
2 out of 2 points  
14
 Web site design features are easily copied, making it more difficult for businesses to
compete through differentiation via the Web.

Selected  True
Answer:
   Question
2 out of 2 points  
15
Online travel sites such as Expedia, Travelocity, and Orbitz pressure airlines to compete on
price and make differentiation difficult.

Selected  True
Answer:
   Question
2 out of 2 points  
16
Managing the costs and vulnerabilities of the data centers and networks that provide access
to business data and applications is the only critical IT management role.

Selected Answer:  False

   Question
2 out of 2 points  
17
Most IT jobs will be sent offshore in the next 10 years

Selected Answer:  False

   Question
2 out of 2 points  
18
__________________is defined as computer hardware and software for processing and
storing information, as well as communications technology for transmitting information.

Selected Answer:  Information Technology

   Question
2 out of 2 points  
19
According to Ross, Beath, and Goodhue (1996), a working climate in which IT managers
and business managers share responsibility and risks, along with selected outside IT
partners, is referred to as the ____________asset.

Selected  Relationship
Answer:
   Question
2 out of 2 points  
20
Managing the _____________asset includes recruiting, developing, and retaining IT workers
with specialized IT skills and business knowledge.

Selected Answer:  Human