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Ques Bank 1
Ques Bank 1
3
(i) Define TQC and TQM
(ii) What are the characteristics of TQM?
(iii) Explain OAKLAND Model for TQM.
(iv) List various benefits of quality control
(v) What are the major sources of waste?
(vi) How can you achieve total employee involvement?
(vii) Define Bench-marking. Why organizations are going for bench-marking?
(viii) What do you understand by run chart, process decision programme chart?
(ix) Explain the need to quality assurance system in industry.
(x) What are the strengths of Taguchi methods?
5
(a) Define total quality management
(b) What is the difference between ISO 9000 and TQM?
(c) How total quality control can be implemented?
(d) Define Just in Time.
(e) What is Quality Circle?
(f) Write advantages of bench marking.
(g) Define quality assurance.
(h) What is the need of TEI?
(i) What do you understand by waste elimination?
(j) Write benefits of TQM.
6
a) Discuss the concept of TQM.
b) What are the objectives of TWM?
c) Discuss salient features of TQC,
d) Distinguish between TQM and ISO 9000.
e) What are dimensions of quality?
f) What is JIT?
g) What do you understand by Kanban?
h) What is quality circle?
i) What is quality system?
j) What is Documentation?
4 marks questions
I What are the elements of Total Quality Control? Explain.
III Explain the relation of customer and departments of an organization with block diagram
V What is the relationship between Bench Marking and Total Quality Management?
II What do you understand by cost of quality and value of quality? How do you balance
them?
IV Explain the term Quality Assurance Function also state the activities assigned to it.
VI Explain briefly run chart, tree diagram, relation diagram and affinity diagram.
VII Define JIT. Describe its characteristics and explain the components/ element of IT in
detail.
II State the various stages which need to be controlled for ensuring proper quality of product
and for ensuring improvement in quality.
III Define JIT. State the pre-requisites to achieve JIT production effectively.
IV Explain budgeting as a valuable tool to the management of quality function.
VI Write structured problem solving processes. What are Juran steps of problem solving?
VII State the scope of quality control functions in an engineering industry. Give details of
various aspects and necessary steps to achieve quality control. State the role of inspection
in quality control.
II What do you understand by standards and what are the benefits of ISO 9000 series of
standards?
IV Explain the main elements of TQM. Why is customer focus so important in TQM?
VI How do you define a quality circle? How does TEI increase through QC’s? Explain.
VII What are customer complains? What is the relevance of these complaints? How would
you proceed for handling customer complaints?
3. Describe basic principles of JIT. How workers can e involved through JIT? Explain.
. How would you convince your boss for implementing ISO 9000 in our company?
5. How does JIT help the manufacturing system to improve productivity? Explain.
6. What is empowerment? What effort can e made to empower individual employee and their
groups in an organisation?
7. Compare and contrast JIT and MRP. Which is more suited to Indian companies?
III What is the relationship between Bench Marking and Total Quality Management?
IV Explain the term Quality Assurance Function also state the activities assigned to it.
V Write structured problem solving processes. What are Juran steps of problem solving?
VI Explain briefly run chart, tree diagram, relation diagram and affinity diagram.
VII How do you define a quality circle? How does TEI increase through QC’s? Explain.
8 marks questions
VIII What is the approach to implement ISO 9001 and ISO 9002? Explain in Detail.
Explain the term ‘Quality Function Deployment’ (QFD).. How can it be achieved? Explain in
detail
VIII How can you achieve Total employee Involvement? Write the concepts about human
beings. What are the employee involvement practices?
(a) TQM can succeed only if it has the support of Total Quality People.
(b) TQM is the need of modern Industrial Organization.
(a) QFD
(b) QC tools
8. What is customer satisfaction? Discuss. Write about customer complaint and suggestion
system.