Staff Services Analyst (General)

Job Analysis Results

Tasks

Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

Interpersonal Skills

1.52 1.62 1. Facilitate or lead a team or organized group of

individuals (e.g., coaching a soccer team, directing a
dramatic production, serving as student body class
president, supervising a work group).

1.62 1.76 2. Build consensus and agreement within a group of

individuals holding differing or competing points of
view (e.g., student body organization, PTA, service
organization, self-managed work team).

1.90 2.14 3. Work with multiple customers or clients in a fast-

paced service-oriented business (e.g., bank teller,
waiter/waitress, cashier at a fast-food
establishment).

2.38 2.57 4. Work in an environment which routinely requires a

calm, courteous, and tactful approach while
handling problems or complaints (e.g., customer
service representative, officer in a professional
association, leader of a volunteer organization).

1.81 1.67 5. Deal with and successfully pacify difficult, disorderly,

angry, or hostile people in the course of a work
assignment or leadership position in a volunteer
organization (e.g., customer service representative,
cashier, officer in a neighborhood association).

Oral Communication

1
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

2.57 2.62 6. Verbally explain or clarify policies or issues related

to projects or assignments (e.g., specifying
methodologies used, explaining projected timelines,
defining laboratory procedures).

2.14 2.29 7. Verbally summarize data and information in an

impromptu manner (e.g., reporting the outcome of a
meeting or debate, responding to questions
following a presentation).

1.76 1.76 8. Persuade or influence others through the verbal

explanation of data or issues (e.g., marketing a
product or service, oral defense of a master’s
thesis).

2.00 2.00 9. Provide verbal instructions or directions to

individuals related to tasks to be completed or
progress to be made on projects or assignments.

2.05 1.90 10. Communicate verbally in stressful situations (e.g.,

dealing with angry or hostile individuals, handling
multiple requests for information simultaneously,
defending a conflicting opinion or approach).

Written Communication

2.57 2.43 11. Prepare memos, letters, and correspondence

documents to communicate with peers, supervisors,
outside agency personnel, and the public.

2.14 2.19 12. Prepare detailed notes regarding project activities

and timelines for inclusion in reports,
correspondence, and other written materials related
to project status.

1.52 1.52 13. Provide formal written feedback and reviews (e.g.,
completing performance evaluations, policy
critiques, book reviews).

1.76 1.67 14. Write instruction manuals to clarify complex

procedures which others will follow (e.g., office
procedures, computer operations, laboratory
procedures).

.67 .71 15. Write technical research reports (e.g., master’s

thesis, program evaluation).

2
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

.95 .90 16. Write promotional materials and brochures (e.g.,

product marketing brochures, conference flyers,
advertising copy).

Eliminated Eliminated 17. Write articles for publication in professional journals,

newspapers, or magazines (e.g., editorials, research
articles).

1.90 1.90 18. Edit a variety of documents and written materials

(e.g., memos, letters, reports, procedures) to ensure
the accuracy and completeness of information
presented.

2.05 1.86 19. Proofread a variety of documents and written

materials (e.g., memos, letters, reports, procedures)
to verify the use of correct format, punctuation,
grammar, syntax, and sentence structure.

Research and Data Collection

1.29 1.29 20. Plan appropriate research strategies and techniques

given the problem or issue to be studied (e.g.,
determining proper data collection methods to use,
determining when statistical sampling is
appropriate).

.90 .86 21. Conduct library research to compile information from

academic journals and research publications for
projects or assignments (e.g., preparing a policy
paper, writing a master’s thesis).

1.48 1.57 22. Develop instruments or processes to gather data for

research projects or work assignments (e.g.,
developing surveys, questionnaires, interview
questions).

1.33 1.20 23. Gather information for research purposes from

people in person or by telephone using formalized
survey questions or interviews (e.g., conducting
customer satisfaction surveys, collecting data for a
master’s thesis).

3
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

2.14 2.25 24. Retrieve information regarding project activities and

work assignments from hard copy and electronic
files for use in planning work activities and
completing assignments.

1.52 1.40 25. Present findings of a research study, including

statistical data, to others (e.g., providing supporting
evidence for a policy or procedure change,
defending a master’s thesis).

Data Analysis and Compilation

2.00 2.00 26. Interpret complex or technical information and

materials (e.g., trade journals, academic journals,
technical reports, scientific literature, work
procedures).

1.62 1.60 27. Translate technical or complex material into

common, everyday language (e.g., summarizing
trade journals, academic journals, technical reports,
scientific literature, work procedures).

1.71 1.65 28. Interpret and compile data obtained through formal
data gathering techniques (e.g., surveys,
questionnaires, interviews).

1.76 1.70 29. Develop procedures or methodologies outlining the

steps to follow to complete projects or assignments
(e.g., laboratory procedures, project implementation
timelines, action plans).

2.19 2.00 30. Check and verify the completeness and/or accuracy
of forms or other documents (e.g., billing statements,
applications for club membership, sign-ups for little
league).

Quantitative Analysis

1.10 1.19 31. Calculate percentages, ratios, and proportions to

solve algebraic equations.

4
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

1.24 1.14 32. Perform basic statistical analyses to summarize

numerical data (e.g., calculating means and
standard deviations).

Eliminated Eliminated 33. Perform analyses of numerical data using

intermediate statistical procedures (e.g., correlation,
analysis of variance (ANOVA), linear regression).

Eliminated Eliminated 34. Perform complex analyses of numerical data using

advanced statistical procedures (e.g., multivariate
analysis of variance (MANOVA), multiple regression,
factor analysis).

1.00 .90 35. Summarize, either verbally or in writing, the results

of statistical analyses (e.g., statistical results of a
research project or master’s thesis, survey results).

1.05 1.14 36. Design charts or graphs to pictorially depict

numerical data (e.g., bar charts, pie charts, line
graphs).

Decision Making and Problem Solving

2.10 2.05 37. Make decisions under tight time constraints and with
limited information (e.g., determining service
delivery dates, committing to project timelines).

2.29 2.10 38. Identify problems or issues which impact the

progress of projects or assignments (e.g., time
constraints, resource limitations, scheduling
conflicts).

2.43 2.29 39. Analyze and evaluate problems or issues related to

the progress of projects or assignments (e.g.,
determining impact, assessing alternatives for
resolution, formulating action plans).

2.52 2.24 40. Identify appropriate alternatives to resolve problems

or issues related to the completion of projects or
assignments (e.g., modifying schedules, adjusting
deliverable dates, altering resources allocations).

2.38 2.19 41. Implement specific actions to resolve problems

impacting the progress of projects or assignments
(e.g., modifying schedules, adjusting deliverable
dates, altering resource allocations).

5
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

Project and Program Management

2.05 1.90 42. Plan a comprehensive project involving multiple

steps to be completed over a significant amount of
time (e.g., planning a class project or master’s
thesis, planning a convention or conference).

1.71 1.71 43. Prioritize and schedule the work to be completed by

a small group or committee (e.g., determining the
order of project steps to be completed by a
charitable organization, developing an action plan
for a work assignment).

1.90 1.71 44. Lead or facilitate meetings, briefings, or hearings

(e.g., conducting a business meeting for a club or
service organization, chairing a committee meeting).

.81 .81 45. Manage a budget for a project, program, or

organization (e.g., serving as treasurer for a club or
professional association, administering a project
budget).

1.76 1.76 46. Analyze and evaluate the effectiveness of programs,

policies, or procedures (e.g., assessing the
effectiveness of a marketing campaign, reviewing
the bylaws or rules for a professional association or
club).

Workload Management

2.76 2.57 47. Work on assignments with stringent deadlines for

completion (e.g., completing a college research
project or work project by a pre-determined date).

2.19 2.19 48. Complete complex and difficult assignments

independently and with minimal supervision (e.g.,
writing a master’s thesis, writing a procedures
manual).

6
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

1.90 1.86 49. Develop short-range and long-range plans and

timelines for the completion of projects and
assignments (e.g., developing an action plan for the
completion of a research project, planning a
fundraiser for a charitable organization).

2.14 1.90 50. Develop an alternate work plan in response to

changing priorities, problems or setbacks to allow for
the completion of a project by a pre-determined date
(e.g., adjusting project milestones, renegotiating
service delivery dates).

1.05 1.00 51. Apply strategic planning principles and concepts

when designing and managing large scale projects
(e.g., planning a major fundraiser, planning the
implementation of a new program).

Information Technology

2.52 2.62 52. Use word processing software to develop and

format documents (e.g., memos, letters, reports,
tables and/or graphs).

2.29 2.43 53. Use spreadsheet software to present data and

information in an organized manner (e.g., tables,
graphs, and charts).

1.67 1.86 54. Use spreadsheet software to perform mathematical

and statistical calculations when summarizing and
presenting data sets (e.g., calculating sums,
means).

2.14 2.19 55. Use personal computer database software to enter,

organize, track, and retrieve data (e.g., billing
records, mailing lists, project milestones).

1.33 1.43 56. Troubleshoot and resolve basic problems

concerning the use and operation of computer
software programs (e.g., incorrect commands,
syntax and formatting errors).

Training and Development

7
 Scale A Scale B
Importance Frequency Task Statements (N=61)
(mean) (mean)

1.62 1.67 57. Present technical or complex information to others

(e.g., explaining the use of computer software to a
group of users, explaining statistical results from a
research project).

1.48 1.43 58. Make formal presentations to large groups of people

(e.g., presenting a paper at a conference,
addressing a city council).

1.38 1.33 59. Write training or educational materials (e.g.,

developing a procedures manual, developing
training class exercises, developing training course
curriculum)

1.24 1.24 60. Provide formal classroom training sessions to others

in a work setting (e.g., presenting a training class on
policies or procedures).

Eliminated Eliminated 61. Work as an academic instructor or teaching

assistant in an academic institution (e.g., grade
school teacher, teaching assistant for college history
class).