Conflict

Management
Skills
G R O U P 11

Priyanka Bakshi PGP/14/166

Punyata Tuli PGP/14/167
Rahul Panwar PGP/14/168
Raj Bhoyar PGP/14/169
 Ty p e s of
Task or Cognitive Con f
Relationship lict
Conflict Process Conflict
Conflict
Disagreement over Disagreement Conflict about
differences in ideas, resulting from dividing and
views and opinions interpersonal delegating
pertaining to the incompatibilities, responsibility and
Group’s task which includes deciding how to get
affective components work done
such as feeling
tension and friction
Ca u se s of Con f lict

more
Ca u se s of Con f lict
C osts of Conflict
Sit u a t ion An a ly sis
Causes of conflict in
the given Situation
Conflict Resolution
Strategy
 Pros and Cons

P
R
O
S

C
O
N
S
 Pluralis
tic
Strategi
es

rticularistic
Strategies

Reactive Strategies
 Best solution
Use the mediation model

qAssessment
q
qComplete diagnosis
q
qPlan the context of the talk

The individuals involved are assertive by

nature. The manager must intervene to help
them understand each other’s perspective.
Conflict Resolved
 Necessity of Conflict
?
s a gift of energy , in which neither side loses and a

Thomas Crum


 Organizations that failed because they had too little

conflict :-


 E.F Hutton ,General Motors, western Union

 Morrison Knudsen, Eastern Airlines, Greyhound
 and Digital Computer



Benefits of Conflict
Tips for Budding
Managers
Thank You