By

Prof Kailash Tuli

Intelligence contains FOUR subparts:
 Cognitive

 Social

 Emotional

 Cultural

In work situations in organization different blends

of intelligence combinations may be required
 Emotion is an umbrella term for any number of
subjectively experienced, affect-laden states, the
ontological status of each being established by a
label the meaning of which is arrived at by
simple consensus By Reber & Reber
 Anger
 Remorse
 Hostility
 Shyness
 Blushing
 Hate
 Sorrow
 Joy
 Emotional Disorder
 Emotional Blocking
 Emotional Expression
 Emotional Bias
 Emotional Anesthesia
 Emotional Instability
 Emotional Unstable personality
 Emotional Balance
 Emotional Maturity
 Emotionally Stable
 Empathetic
 Calmness of Mind
 Balanced Behavior
 Crisis Management
 Cool Mind
 EI refers to one’s ability to detect and to manage
emotional cues and information.
 Based on Daniel Goleman’s “Emotional
Competency model
 It is composed of FIVE dimensions
 Self-awareness
 Self Management
 Self-motivation
 Empathy
 Social skills
 Emotional Intelligence (EI), often measured as
an Emotional Intelligence Quotient (EQ),
describes an ability, capacity, or skill to perceive,
assess, and manage the emotions of one's self, of
others, and of groups. It is a relatively new area
of psychological research. The definition of EI is
constantly changing.
 Creating better working relations
 Smooth functioning
 Mature understanding
 Reducing hassles and bickering
 Better productivity
 Consider it at recruitment time
 Improved communications & Interactions
 Better social climate within organization
 Higher tolerance and adjustment
Modern research indicate role of:
Positive Emotions
Optimism and well being
Relaxation responses
Positive Illusion
Balanced time perspective
Cultivate healthy pleasures
Failures are blessing in disguise