Front Office

(Organization and the

Front Office Personnel

The Front Office

Duties and responsibilities of a front desk are as follows:-

1. To welcome the arriving guests.

2. Providing information service.

3. Receiving and processing reservations

4. Filling of the arrival and departure register.

5. Dealing with complaints and handling them.

6. Communication and coordination with other departments.

7. Answering of phone calls and enquires.

Are some main duties of front office executive

The front office of a hotel generally performs

The following basic activities:

 Processing advance reservations

 Registering guests

 Rooming guests

 Handling guests  luggage

’
 Issuing room keys

 Providing information

 Handling guests  mail and parcel

’

 Administering telephone service

 Accounting (making payments and billing)
 Checking out guests

People are involved in serving guests are:

Reception (Front Desk Clerk, Front Office


Agent, Receptionist)

 Reservations Clerk

 Concierge

 Bell (Porter)

 Airport Representative

 Telephone Operator