Erlang C formula for Call Centers

p= 900
Purple: the values that are taken as assumptions.
Time Calls Intensity
Number of calls: 200 8:00 1 0.1
Period length (p): 1300 seconds 8:15 2 0.3
Average call duration (t): 240 seconds 8:30 2 0.3
Number of agents (m): 80 8:45 6 0.8
Arrival rate (λ): 0.15 9:00 7 0.9
Traffic intensity (u): 36.9230769 9:15 8 1.1
Agent occupency: 46.15% 9:30 9 1.2
Probability to wait: #VALUE! ErlangC(m,u) 9:45 9 1.2
Average speed of answer: #VALUE! ASA(m,u,t) ### 9 1.2
Target answer time (tt): 1 seconds ### 9 1.2
Prob. to wait less than tt: #VALUE! ErlangCsrv(m,u,t,tt) ### 9 1.2
### 9 1.2
### 9 1.2
### 9 1.2
### 9 1.2
### 9 1.2
 t= 120 tt= 30

Agents Occup. Prob wait ASA Wait < tt

1 13% ### ### ###
1 27% ### ### ###
1 27% ### ### ###
56 1% ### ### ###
12 8% ### ### ###
34 3% ### ### ###
1 120% ### ### ###
2 60% ### ### ###
4 30% ### ### ###
5 24% ### ### ###
6 20% ### ### ###
20 6% ### ### ###
20 6% ### ### ###
18 7% ### ### ###
18 7% ### ### ###
18 7% ### ### ###