Change Management

By Mike Bourne
&
Pippa Bourne
 Initial concept
Questions To Ask

• What change is Required?

• What are we trying to achieve?
• What will be the Benefits?
• What will be the Cost?
• How long do we have to make change?
• What is the Likelihood of Success?
• What are the Alternatives?
• What happens if we do not do it?
 Initial concept
What to watch out for

• Do not get Tunnel Vision – Focus on outcomes

and weigh carefully the possible alternatives
for achieving them.
• Do not underestimate obstacles.
 Unfreezing
Questions To Ask

• Who will be on project team(s)?

• Who will be the Change Manager?
• What needs to be done and when?
• What are the obstacles likely to be at each
stage and how can they be overcome?
• How will we create dissatisfaction with the
present and paint a vision of the future?
• What will be the milestones to show progress?
 Unfreezing
What to watch out for

• Watch out for distinguished resistance –

People saying ‘yes’ when they mean ‘no’, and
actions not matching words.
• Be careful that the task is not underestimated.
• Do not under allocate resources.
• Watch the detail.
• Ensure a sense of urgency is created.
 Moving
Questions To Ask
• What are the indication that change is happening?
• Are the ways of working/structure being adhered
to?
• Are the barriers being overcome?
• Have the significant dissenters been removed or
neutralized?
• Are people receiving sufficient support, coaching,
training?
• Do recognition and reward systems match what is
being required by the change?
 Moving
What to watch out for

• Verify that changes are being made.

• Create and celebrate quick wins.
• Ensure that managers communicate a
consistent message.
 Refreezing
Questions To Ask

• Is the recognition and reward system

continuing to support the change?
• Have new ways of working become part of the
routine?
• Has a change delivered the expected benefits?
• What needs to be changed next?
 Refreezing
What to watch out for

• Check that people are not sliding back into old

ways of working.
• Do not celebrate victory too early.
• Ensure that benefits are being delivered and
communicated.