The 21st Century Workplace: What Are

Employers Looking For in the New Economy?

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 The world of work has
changed more rapidly in the
past 15 years than in the
prior 100.

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WORK THEN

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WORK NOW

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 Fundamental Forces

• How does the workplace of today and tomorrow differ from

that of yesterday?
• Eight fundamental forces:
– Technology.
– Diversity.
– Teams.
– Personality.
– Work/Non-Work Balance.
– Change.
– Learning.
– Leadership.
• These forces multiply one another.

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 Did You Know?

• In 2007, roughly one in four employees quit his or her job?

• Multiple surveys demonstrate that at least 60% of a company’s
employees would consider leaving?
• Research consistently indicates the baseline level of managerial
incompetence is 50%, and that personality traits are most often the
culprit?
• 2% of organizations believe they are doing a “great” job of developing
future leaders?
• 76% of all employees are now engaged in service-related jobs, and the
10 industries that are expecting the largest job growth in the next 10
years are all in the service sector?
• Public companies with advanced HR capabilities consistently out-
perform the S&P 500 by 10%-20%?

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 Where Are The Jobs?

• State and Local Government = 12.8%

• Professional and Business Services = 11.7%
• Retail Trade = 10.2%
• Health Care and Social Assistance = 9.9%
• Manufacturing = 9.4%

• 54% of all jobs in 2008 are in these five industry sectors.

• Only manufacturing is declining.

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 Labor Force versus Demand
2006 - 2030

210
200
U.S. TOTAL
M IL L IO N S

190
LABOR NEEDED
180
170 U.S. TOTAL
LABOR
160
AVAILABLE
150
140

YEAR
Source: Employment Policy Foundation analysis and projections of Census/BLS and BEA Data

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So, as today’s custodians of
talent look out over their
organizations, what do they
see?

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 Work

• What characterizes the task demands of the post-

industrial economy?
– Cognitive
– Complex
– Fluid
– Uncertain
– Interconnected
– Invisible

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 Workers

• Who can do this type of work?

– Smart
– Differentiated
– Adaptable
– Responsible
– Self-aware
– Relational
– Growing

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 Working

• What are the key issues at the intersection of work and

workers?
– Empowerment
– Motivation
– Learning
– Interdependence

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 Thank you!
http://www.piworldwide.com | info@piworldwide.com

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