CONFIDENTIAL HS/OCT 2009/OCC310/OCT379

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION

COURSE OCCUPATIONAL THERAPY IN MANAGEMENT

COURSE CODE OCC310/OCT379
EXAMINATION OCTOBER 2009
TIME 2 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of 6 questions only.

2. Answer ALL questions in the Answer Booklet. Start each answer on a new page.

3. Do not bring any material into the examination room unless permission is given by the
invigilator.

4. Please check to make sure that this examination pack consists of:

i) the Question Paper

ii) an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 3 printed pages
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CONFIDENTIAL
CONFIDENTIAL 2 HS/OCT 2009/OCC310/OCT379

Answer ALL questions. (100 marks)

QUESTION 1

a) Explain the purposes of documentation in occupational therapy.

(10 marks)

b) Explain the input output model in operational management with illustration.

(15 marks)

QUESTION 2

a) Define communication.
(2 marks)

b) Explain the communication process according to Shanon's model.

(8 marks)

c) Explain the barriers for effective communication in the department.

(10 marks)

QUESTION 3

List the following characteristics of leadership:

a) Autocratic

b) Paternalistic

c) Participative

d) Delegative

e) Free reign
(20 marks)

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CONFIDENTIAL 3 HS/OCT 2009/OCC310/OCT379

QUESTION 4

a) Define cost analysis.

(3 marks)

b) List the disadvantages of using cost analysis.

(7 marks)

QUESTION 5

a) List FIVE roles that managers fulfill in an organization.

(5 marks)

b) List FIVE steps in effective listening as a manager.

(5 marks)

QUESTION 6

Explain the following terminologies

a) Team development.

b) Performing.

c) Storming.

d) Norming.

e) Forming.
(15 marks)

END OF QUESTION PAPER

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