Communication Comprises of 3 V’s

 Verbal 7%

 Vocal 38%

 Visual 55%
 3. Impact of culture

 When in Rome, do as Romans do.’

 Italians – one to five

1 – Thumb
2 – index finger
Thumb –power and superiority signal
 Non Verbal Communication
PRINCIPLES
1.Supplements Verbal Communication

2.Regulates Interaction

3. Establishes Relationships

4. Reflects Cultural Values

 Forms of Non-Verbal
Communication

 Conscious Non- Verbal

Communication

 Subliminal Non Verbal

Communication
 Aims & Goals of Non Verbal
Communication
a. to Create impressions through
body language & paralanguage
b. to Initiate and manage
interactions
c. to Express emotions
d. to Convey deception
e. to Convey power
 NON VERBAL
COMMUNICATION
 TYPES
 Body Language
 Para Language

 Space Language

 Time Language

 Sign Language
 Body Language

 Appearance
 Posture

 Gestures

 Eye contact

 Handshake
 Para Language

 Pitch
 Speed

 Pause

 Non Fluencies

 Volume
 Space Language
 Intimate zone
 Personal

 Social

 Public

 Layout

 Colour
 Time Language

 Time Management
 Planning

 Organising

 Avoid time robbers

 Sign Language

 Audio Signs

 Visual Signs& Symbols

 Guidelines to Improve non verbal
communication

A. Monitor your non verbal

communication
B. Learn to interpret others
C. Develop self awareness
D. Develop self awareness
E. Ask friends for feedback
F. Videotape yourself and improve
 Some Negative Gestures
1. Nervousness
 Hands in pocket
 Biting nails
 Scratching
 Looking at the ceiling
 Negative Gestures

2. Aggressiveness

 Staring
 Pointing at someone

 Showing a fist
 Negative Gestures
3 Rudeness
.

 Shake hands too hard

 Whisper

 Yawn

 Look at watch
 Negative Gestures

4. Self Importance

 Eyes closed while talking

 Looking overt the top of glasses

 Head bent back wards

 Negative Gestures
5. Superiority

 Not acknowledging greetings

 Shouting orders

 Continue to work as others

speak
 Reclining in chair
 Non Verbal Communication
KOPPACT
 K- Kinesics
 O- Occulesics
 P- Paralinguistics
 P- Proximics
 A- Artifacts
 C- Chronemics
 T- Tactilics