Cisco Call Manager Basics (Voip)

VoIP: CallManager Grundlagen
BASF IT Services
CM: Contents
Cisco CallManager Architecture

Hardware
Installation
Skinny Protocol
roelmann@hiconsult.de - CallManager-Workshop BASF
Configuration
Features
Troubleshooting
Administration
Links
Seite 2
CM: Cisco CallManager Architecture
Cisco Architecture for Voice, Video and Integrated Data (Cisco

AVVID) is a suite of components that includes Internet Protocol (IP)
telephony communications.
Cisco CallManager is the call routing and signaling component for IP
telephony in a Cisco AVVID IP Telephony network.
Seite 3
CM: Cisco CallManager Architecture Cont.
Seite 4
CM: Cisco CallManager Functions
Seite 5
CM: CallManager
The Cisco CallManager is the software-based call-processing

component of the Cisco IP telephony solution.
The software extends enterprise telephony features and functions to
packet telephony network devices such as IP phones, media
processing devices, voice-over-IP (VoIP) gateways, and multimedia
applications. Additional data, voice, and video services such as

unified messaging, multimedia conferencing, collaborative contact
centers, and interactive multimedia response systems interact with
the IP telephony solution through Cisco CallManager’s open
telephony application programming interface (API).
Seite 6
CM: CallManager Cont.
The Cisco CallManager software product includes a suite of

integrated voice applications that performs voice conferencing and
manual attendant console functions.
The salient benefit of all these voice applications is that special-
purpose voice processing hardware is not required.
Supplementary and enhanced services such as hold, transfer,

forward, conference, multiple line appearances, automatic route
selection, speed dial, last-number redial, and other features are
extended to IP phones and gateways.
Because it is a software application, enhancing ist capabilities in
production environments is a matter of upgrading software on the
server platform, thereby avoiding expensive hardware upgrade costs.
Seite 7
CM: CallManager Cont.
Further, Cisco CallManager and all phones, gateways, and

applications may be distributed across an IP network, providing a
distributed, virtual telephony network.
The benefit of this architecture is improved system availability and
scalability. Call admission control ensures that voice quality of service
(QoS) is maintained across constricted WAN links, and automatically

diverts calls to alternate Public Switched Telephone Network (PSTN)
routes when WAN bandwidth is not available.
Seite 8
CM: CallManager Layers Cont.
Seite 9
The Link Layer

The function is to ensure that if a device sends a packet of
information to CM, or CM sends a packet of information to a device,
the sent packet is received. CM uses two methods of communication.
TCP and UDP. CM uses TCP for call signaling and media control with
IP phones, H.323 gateways, media devices, and other CM nodes.
The CM uses UDP for communication with MGCP gateways.

The Protocol Layer
It includes the logic that CM uses to manage the different types of
devices tha tip support. The device include the media devices, trunk
devices, and station devices. It also support third-party integration
with CM though the TAPI and JTAPI protocols.
Seite 10
The Aggregator Layer

It allows CM to properly handle the interaction between groups of
related devices. The media resource manager, for example, permits
one CM node to locate available media devices, even if they are
registered to other CM nodes.
The Media Control Layer
It handles the actual media connections between devices

The Call Control Layer
It handles the basic call processing of the system. It locates the
destination that a caller dials and coordinates the Media Control,
Aggregator and Protocol Layers. Furthermore, it provides the
primitives that the Supplemantary Service Layer uses to relate
independent calls.
Seite 11
Supplemantary Service Layer

It relates independent calls together as part of user-requested
features such as call transfer, conference, and call forwarding.
Seite 12
CM: Operating System
Seite 13
CM: Cluster
Seite 14
CM: Cluster Cont.
Seite 15
CM: Cluster Cont.
Seite 16
CM: Cluster Cont.
Seite 17
CM: Cluster Cont.
Seite 18
CM: Clustering Options
Seite 19
CM: Data Source
Seite 20
CM: Database reads
Seite 21
CM: Data Source Replication
Seite 22
Recreating Subscriber Connections
Seite 23
CM: Recreating Subscriber Cont.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod
ucts_tech_note09186a0080094aeb.shtml
Seite 24
CM: DC Directory
DC (Data Connection) Directory Manager is the superuser account

for the integrated Lightweight Directory Access Protocol (LDAP)
database in Cisco IP Telephony systems. The default DC Directory
Manager password for Cisco CallManager systems is ciscocisco.
Seite 25
CM: Backup Utlity Tool
The Cisco IP Telephony Applications Backup Utility provides a

reliable and convenient way to perform regularly scheduled automatic
or user-invoked backups of your data.
This utility supports the following applications:

Cisco CallManager
Cisco Customer Response Solutions (CRS)
Cisco CDR Analysis and Reporting (CAR)
Cisco Emergency Responder
Seite 26
CM: Backup Utility Cont.
Seite 27
Restore from Backup
Seite 28
CM: Windows 2000 Services on Cisco AVVID IP
Telephony Servers
Cisco CallManager
Cisco TFTP
Cisco Database Layer Monitor
Cisco Messaging Interface
Cisco IP Voice Media Streaming Application
Cisco Telephony Call Dispatcher

Cisco CTIManager
Cisco MOH Audio Translator
Cisco RIS Data Collector
Cisco Extended Functions
Seite 29
Telephony Servers Cont.
Cisco CallManager Service

The Cisco CallManager service runs on the Cisco IP Telephony
Applications Server to provide software-only call processing as well
as signaling and call control functionality. You install the Cisco
CallManager service from the Cisco CallManager CD.
Cisco CDR Insert Service

When you enable call detail record (CDR) collection, Cisco
CallManager writes CDRs to flat files on the subscriber databases as
calls are made. The Cisco CDR Insert service periodically inserts the
records from these files into the publisher centralized SQL database.
The Cisco CDR Insert service does not insert a record if the CDR
Format enterprise parameter has a value of Flat.
Seite 30
Cisco TFTP
Cisco Trivial File Transfer Protocol (TFTP) builds and serves files
consistent with the trivial file transfer protocol, a simplified version of
FTP. Cisco TFTP serves embedded component executable, ringer
files, and device configuration files. A configuration file includes a list
of Cisco CallManagers to which devices (telephones and gateways)
make connections. When a device boots, the component queries a

Dynamic Host Configuration Protocol (DHCP) server for its network
configuration information. The DHCP server responds with an IP
address for the device, a subnet mask, a default gateway, a Domain
Name System (DNS) server address, and a TFTP server name or
address. The device requests a configuration file from the TFTP
server. The configuration file contains a list of Cisco CallManagers
and the TCP port through which the device connects to those Cisco
CallManagers.
Seite 31
Cisco Database Layer Monitor Service

The Cisco Database Layer Monitor service monitors aspects of the
database layer as well as call detail records (CDR). The database
layer comprises a set of dynamic link libraries (DLL) that provide a
common access point for applications that need to access the
database to add, retrieve, and change data. The Cisco Database

Layer Monitor service performs functions such as determining
whether the primary server is available during failover, deleting the
oldest CDRs when the limit defined in the MaxCDRecords parameter
is reached, and moving CDRs from a subscriber to the primary
database at a given interval, if needed.
Seite 32
Cisco Messaging Interface Service

The Cisco Messaging Interface allows you to connect a simplified
message desk interface (SMDI)-compliant external voice-mail system
with the Cisco CallManager. The CMI service provides the
communication between the voice-mail system and Cisco
CallManager. The SMDI defines a way for a phone system to provide

a voice-mail system with the information needed to intelligently
process incoming calls.
Seite 33
Cisco IP Voice Media Streaming Application Service

The Cisco IP Voice Media Streaming Application provides voice
media streaming functionality for the Cisco CallManager for use with
MTP, conferencing, and music on hold (MOH). The Cisco IP Voice
Media Streaming Application relays messages from the Cisco
CallManager to the IP voice media streaming driver. The driver

handles the RTP streaming. The MTP and conference bridge
components of the Cisco IP Voice Media Streaming Application
support G.711 mu-law and a-law codecs. The MOH component
supports G.711 mu-law/a-law, G.729a, and wideband codecs.
Seite 34
Cisco Telephony Call Dispatcher Service

Telephony Call Dispatcher (TCD) service provides centralized
services for Cisco WebAttendant clients and pilot points. For Cisco
WebAttendant clients, TCD provides call control functionality, line
state information for any accessible line within the Cisco CallManager
domain, and caching of directory information. For pilot points, TCD

provides automatic redirection to directory numbers listed in hunt
groups and failover during a Cisco CallManager failure.
Seite 35
Cisco CTIManager Service

The CTI (Computer Telephony Interface) Manager contains the CTI
components that interface with applications. With CTI Manager,
applications have access to resources and functionality of all Cisco
CallManagers in the cluster and have improved failover capability.
One or more CTI Managers can be active in a cluster, but only one
CTI Manager can exist on an individual server. An application
(JTAPI/TAPI) can have simultaneous connections to multiple CTI
Managers; however, an application can only use one connection at a
time to open a device with media termination.
Seite 36
Cisco MOH Audio Translator Service

The Cisco MOH Audio Translator service converts audio source files
into various codecs, so they can be used by the MOH feature. When
you install the Cisco IP Voice Media Streaming Application service,
Cisco CallManager automatically installs this service.
Seite 37
Cisco RIS Data Collector

The Real-time Information Server (RIS) maintains real-time Cisco
CallManager information and provides an interface through which the
Cisco RIS Data Collector service and the SNMP Agent retrieve that
information. One RIS exists on each node containing the Cisco
CallManager service. The Cisco RIS Data Collector service provides

an interface for applications, such as Cisco CallManager
Serviceability and the Cisco CallManager Administration, to retrieve
information stored in all RIS nodes in the cluster.
Seite 38
The Cisco Extended Functions NT service provides support for some

Cisco CallManager features, including Cisco Call Back and Quality
Report Tool (QRT).
Seite 39
CM: Cisco IP Manager Assistant
The Cisco IP Manager Assistant User Guide provides instructions

and examples to help you use the Cisco IP Manager Assistant (Cisco
IPMA) feature.
Managers
A Cisco IPMA manager is a user whose incoming calls are
intercepted and redirected. Additionally, a manager is supported by at

least one assistant.
Assistants
A Cisco IPMA assistant is a user who handles calls on behalf of a
manager.
Seite 40
CM: Hardware
Seite 41
CM: Cisco-Certified Servers
CallManager and ist associated services run on a Windows 2000

Server. However, because the voice applications are so critical to an
enterprise´s functions, Cisco requires that CM be installed only on
certified server platforms.
Seite 42
CM: Cisco-Certified Servers Cont.
Cisco MCS-7825-800
Cisco MCS-7835-1000
Compaq DL320
Compaq DL380
IBM xSeries 330
IBM xSeries 340
The Cisco MCS ship with an installation disk that contains all of the
Windows 2000 services that are required to create a working IP
telephony network. The Compaq and IBM are hardware-only.
Seite 43
CM: Supported Hardware
Seite 44
CM: MCS 7835-1000
Seite 45
CM: MCS 7835-1000 Cont.
Seite 46
CM: MCS 7825-800
Seite 47
CM: MCS 7825-800 Cont.
Seite 48
CM: Installation
Seite 49
CM: Installation Cont.
Seite 50
CM: CCM Components
Seite 51
CM: Post Installation
Seite 52
CM: Upgrading
Seite 53
CM: Skinny Protocol
Skinny protocol is a lightweight, simple, stimulus protocol. The

signaling path is a TCP/IP connection that the station established to
CallManager on port 2000. The message set for the control of the
station encompasses three basic areas: registration and station
management, call control, and media stream (audio) control.
CallManager direct the etablishment of the media connection, but the
station and device to which the station is connected establish media

stream directly to each other.
Seite 54
Calling Party Setup and Digit Analysis
Seite 55
Calling Party Setup
Seite 56
Called Party Setup and Ringing
Seite 57
Called Party Setup and Ringing
Seite 58
Answer Call and Media Transmission
Seite 59
Answer Call and Media Transmission
Seite 60
CM: Registration Process
Seite 61
CM: Call Processing
Seite 62
CM: CCM Call-Control Protocols
Seite 63
CM: Sniffer Trace mit Ethereal
Seite 64
CM: Sniffer Trace mit Ethereal Cont.
Seite 65
Seite 66
Seite 67
CM: Configuration
Seite 68
Basic Cisco IP Phone Features
Seite 69
CM: CCM Failover
Seite 70
CM: Partition and Calling Search Space
Seite 71
CM: Partition and Calling Search Space Cont.
Seite 72
CM: Partition
Seite 73
CM: Partition Configuration
Seite 74
CM: Calling Search Space
Seite 75
CM: Calling Search Space Cont.
Seite 76
CM: Konfigurationsbeispiel
Seite 77
CM: Server Configuration
Seite 78
CM: Cisco CallManager Group Configuration
Seite 79
CM: Date/Time Group
Seite 80
CM: Region Configuration Firma A
Seite 81
CM: Region Configuration Firma B
Seite 82
CM: Device Pool Configuration Firma A
Seite 83
CM: Device Pool Configuration Firma B
Seite 84
CM: Device Defaults
Seite 85
CM: Partition Firma A
Seite 86
CM: Partition Firma B
Seite 87
CM: Calling Search Space Firma A
Seite 88
CM: Calling Search Space Firma B
Seite 89
CM: Translation Pattern Firma A
Seite 90
CM: Translation Pattern Firma B
Seite 91
CM: Configure a Phone
Seite 92
CM: Phone Configuration Firma A
Seite 93
CM: Phone Configuration Firma A Cont.
Seite 94
CM: Phone Configuration Firma A Cont.
Seite 95
CM: Phone Configuration Firma B Cont.
Seite 96
Seite 97
CM: Phone Configuration Firma B
Seite 98
Seite 99
CM: Phone and Directory Number
Seite 100
CM: Add a user
Seite 101
CM: Add a user Cont.
Seite 102
CM: Device Association
Seite 103
CM: Auto-Registration
Seite 104
CM: Auto-Registration Cont.
Seite 105
Seite 106
Seite 107
Seite 108
Seite 109
CM: Dial Plan Functions
Seite 110
CM: Dial Plan Architecture
Seite 111
CM: Definition
Seite 112
CM: External Route Elements
Seite 113
CM: Route Plan
Seite 114
CM: Route Pattern
Seite 115
CM: Route Pattern cont.
Seite 116
CM: Route Pattern Configuration
Seite 117
CM: Route Pattern Configuaration Firma A
Seite 118
CM: Route Pattern Configuration Firma B
Seite 119
CM: H.323 Gateway Configuration
Seite 120
CM: H.323 Gateway Configuration Cont.
Seite 121
Seite 122
Seite 123
Seite 124
CM: Route Pattern Example
Seite 125
CM: Route Pattern Configuration
Seite 126
CM: Route List Configuration
Seite 127
CM: Route Group
Seite 128
CM: Route Group Cont.
Seite 129
Seite 130
Seite 131
CM: Assign Partion and Calling Search Space
Seite 132
CM: Simple Route Plan
Seite 133
CM: Route Plan Example 2
Seite 134
CM: Location Configuration
Use locations to implement call admission control in a centralized call

processing system. Call admission control enables you to regulate
voice quality by limiting the amount of bandwidth that is available for
calls over links between the locations.
Seite 135
CM: Automated alternte routing (AAR)
Automated alternate routing (AAR) provides a mechanism to reroute

calls through the PSTN or other network by using an alternate
number when Cisco CallManager blocks a call due to insufficient
location bandwidth. With automated alternate routing, the caller does
not need to hang up and redial the called party. The AAR group
represents the dialing area where the line/directory number (DN), the
Cisco voice mail port, and the gateway are located. For each AAR
group, you enter the prefix digits that are used for automated
alternate routing within the AAR group, as well as the prefix digits
used for automated alternate routing between a given AAR group and
other AAR groups. Devices, such as gateways, phones (by means of
directory numbers), and trunks,associate with AAR groups. If
automated alternate routing of calls takes place, you may also
associate devices with an AAR calling search space.
Seite 136
CM: Survivable Remote Site Telephony (SRST)
Seite 137
CM: SRST Cont.
The SRST-enabled router supports:

IP Phone to IP phone on router calls
IP Phone to PSTN calls
Multiple lines per IP phone
Multiple line appearance across IP phones
Call hold and pickup on a shared line

Call transfer of local calls
Caller ID information
Support up to 24 phones on 2600 and 3620 platforms
Support up to 48 phones on 3640 and 3660 platforms
Seite 138
CM: SRST Cont.
Seite 139
CM: SRST Configuration
Seite 140
CM: SRST Configuration Cont.
Seite 141
CM: How it works
Seite 142
CM: How it works Cont.
Seite 143
CM: How it works Cont.
Seite 144
CM: Features
Seite 145
CM: Call Park
Call Park
The call park feature allows you to place a call on hold, so it can be
retrieved from another phone in the system. For example, if you are
on an active call at your phone, you can park the call to a call park
extension such as 1234. Someone on another phone in your system
can then dial 1234 to retrieve the call. You can define either a single
directory number or a range of directory numbers for use as call park
extension numbers. You can park only one call at each call park
extension number.
Seite 146
CM: Call Pickup and Group Call Pickup
Call Pickup and Group Call Pickup

Two features, call pickup and group call pickup, allow you to answer
a call that comes in on a directory number other than your own. When
you hear an incoming call ringing on another phone, you can redirect
the call to your phone by using the call pickup feature.
Cisco IP Phones provide two types of call pickup:

Call pickup allows users to pick up incoming calls within their own
group. Cisco CallManager automatically dials the appropriate call
pickup group number when a user activates this feature on a phone.
Group call pickup allows users to pick up incoming calls within their
own group or in other groups. Users must dial the appropriate call
pickup group number when a user activates this feature on a phone.
Seite 147
CM: Cisco IP Phone Services
Cisco IP Phone Services

Using Cisco CallManager Administration, you define and maintain the
list of Cisco IP Phone Services to which users can subscribe at their
site. Cisco IP Phone Services comprise XML applications that enable
the display of interactive content with text and graphics on Cisco IP
Phones 7960/7940. Cisco CallManager provides sample Cisco IP

Phone Services applications. You can also create customized Cisco
IP Phone applications for your site. After you configure the list of
services, you can add services to the phones in the database. In
Cisco CallManager Administration, you can view and modify settings
for phones and device profiles. Users can log on to the Cisco IP
Phone User Options application and subscribe to these services for
their Cisco IP Phones.
Seite 148
CM: IP Phone Services Configuration
Seite 149
CM: Meet-ME Number/Pattern
Meet-Me Number/Pattern
Meet-Me conferences require an allocation of directory numbers.
Cisco CallManager Administration provides the Meet-Me conference
directory number range to users, so they can access the feature.
Seite 150
Meet-Me
Seite 151
CM: Cisco Voice Mail Port
Cisco Voice Mail Port

The optional Cisco Unified Open Network Exchange (uOne) software
and Cisco Unity software, available as part of Cisco IP Telephony
Solutions, provide voice-messaging capability for users when they
are unavailable to answer calls. This section describes the
procedures that are required for adding and configuring, updating,

and deleting Cisco voice-mail and the message waiting indication by
selecting Voice Mail from the Feature menu of the Cisco CallManager
window and choosing from the submenu options.
Seite 152
CM: Message Waiting
Message Waiting
The Message Waiting Configuration window allows you to define a
message waiting on or message waiting off directory number that a
directory-connected based voice-messaging system uses to etermine
whether to set or clear a message waiting indication for a particular
Cisco IP Phone.
Seite 153
CM: Cisco Voice Mail Pilot
Cisco Voice Mail Pilot

The voice mail pilot number designates the directory number that you
dial to access your voice messages. Cisco CallManager automatically
dials the voice-messaging number when you press the Messages
button on your phone. Each pilot number can belong to a different
voice-mail messaging system.
Seite 154
CM: Voice Mail Profile Configuration
Voice Mail Profile Configuration

The Voice Mail Profile Configuration window of Cisco CallManager
Administration allows you to define any line-related voice-mail
information that is associated to a directory number, not a device.
Seite 155
CM: Cisco Call Back
Cisco Call Back

The Cisco Call Back feature allows you to receive call back
notification on your Cisco IP Phone when a called party line becomes
available. To receive call back notification, a user presses the
CallBack softkey while receiving a busy or ringback tone. You can
activate call back notification on a line on a Cisco IP Phone within the

same Cisco CallManager cluster as your phone. You cannot activate
call back notification if the called party has forwarded all calls to
another extension.
Seite 156
CM: Attendant Console
Cisco CallManager Attendant Console

Cisco CallManager Attendant Console, a client-server application,
allows you to set up Cisco IP Phones as attendant consoles.
Employing a graphical user interface, the attendant console uses
speed-dial buttons and quick directory access to look up phone
numbers, monitor line status, and direct calls. A receptionist or
administrative assistant can use the attendant console to handle calls

for a department or company, or another employee can use it to
manage his own telephone calls. The attendant console installs on a
PC with IP connectivity to the Cisco CallManager system. The
attendant console works with a Cisco IP Phone that is registered to a
Cisco CallManager system. Multiple attendant consoles can connect
to a single Cisco CallManager system. The application registers with
and receives call-dispatching services from the Cisco Telephony Call
Dispatcher (TCD) service on the Cisco CallManager.
Seite 157
CM: Troubleshooting
Seite 158
CM: Troubleshooting
Seite 159
CM: Troubleshooting Cont.
Seite 160
Seite 161
Seite 162
Seite 163
CM: Phone Problem Reports Viewer
Phone Problem Reports Viewer

You can view the IP phone problem reports, that are generated by
the Quality Report Tool (QRT), by using the Phone Problem Reports
Viewer. QRT serves as a voice-quality and general problem-reporting
tool for Cisco CallManager IP Phones. The Cisco Extended Functions
service supports the QRT feature

QRT uses the Cisco Extended Functions NT service, so it shares the
same architecture as Cisco Call Back. It also shares the same system
requirements, redundancy, dependencies, restrictions, installation,
and activation as Cisco Call Back.
Seite 164
CM: Real-Time Monitoring
Understanding Real-Time Monitoring

Cisco CallManager Serviceability provides a web-based tool that
monitors real-time behavior of the components in a Cisco
CallManager cluster. The RTM tool uses HTTP and TCP to monitor
device status, system performance, and device discovery. It also
connects directly to devices using HTTP for troubleshooting system

problems.
Seite 165
CM: Real-Time Monitoring Cont.
Monitor System Performance

The RTM tool displays performance information of all Cisco
CallManager components in a cluster. The tool integrates
with the Cisco CallManager administration and
serviceability software. The RTM tool provides an alert
notification mechanism to ease the system administrator

troubleshooting tasks. The RTMtool monitors various
aspects of the Cisco CallManager performance by
periodically polling NT/2000 performance counter values
Seite 166
CM: Real-Time Monitoring Cont.
.Performance monitoring provides the following services:

Monitors performance counters from the Cisco CallManager cluster,
including Cisco CallManager nodes, TFTP servers, and database
servers.
Presents counters hierarchically for easy navigation.
Associates counter threshold settings to alert notification. An e-mail

or popup message provides notification to the administrator.
Permits saving and restoring settings, such as counters being
monitored,threshold settings, and alert notifications, for customized
troubleshooting tasks.
Displays up to three counters in one chart for performance
comparisons.
Seite 167
Seite 168
Seite 169
CM: Traces on Server
Seite 170
CM: Traces on Server Cont.
Seite 171
CM: MOH and Phoneload on Server
Seite 172
CM: MOH and Phoneload on Server Cont.
Seite 173
CM: Check the Phone Configuration
Seite 174
CM: Check the Phone Configuration Cont.
Seite 175
CM: Administration the Phone
Seite 176
CM: Webuser Oberfläche
Seite 177
CM: Webuser Oberfläche Cont.
Seite 178
Seite 179
Seite 180
Seite 181
Seite 182
Seite 183
CM: Links
Administration Guide 3.3(3)

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/
sys_ad/3_3_3/ccmcfg/index.htm
Features and Services Guide 3.3(3)

sys_ad/3_3_3/ccmfeat/index.htm
System guide 3.3(3)

sys_ad/3_3_3/ccmsys/index.htm
Seite 184
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VoIP: CallManager Grundlagen

 Cisco CallManager Architecture

Cisco Architecture for Voice, Video and Integrated Data (Cisco

 The Cisco CallManager is the software-based call-processing

applications. Additional data, voice, and video services such as

 The Cisco CallManager software product includes a suite of

 Supplementary and enhanced services such as hold, transfer,

 Further, Cisco CallManager and all phones, gateways, and

(QoS) is maintained across constricted WAN links, and automatically

 The Link Layer

The CM uses UDP for communication with MGCP gateways.

 The Aggregator Layer

It handles the actual media connections between devices

 Supplemantary Service Layer

DC (Data Connection) Directory Manager is the superuser account

 The Cisco IP Telephony Applications Backup Utility provides a

This utility supports the following applications:

 Cisco Telephony Call Dispatcher

 Cisco CallManager Service

 Cisco CDR Insert Service

make connections. When a device boots, the component queries a

 Cisco Database Layer Monitor Service

database to add, retrieve, and change data. The Cisco Database

 Cisco Messaging Interface Service

CallManager. The SMDI defines a way for a phone system to provide

 Cisco IP Voice Media Streaming Application Service

CallManager to the IP voice media streaming driver. The driver

 Cisco Telephony Call Dispatcher Service

domain, and caching of directory information. For pilot points, TCD

 Cisco CTIManager Service

 Cisco MOH Audio Translator Service

 Cisco RIS Data Collector

CallManager service. The Cisco RIS Data Collector service provides

 The Cisco Extended Functions NT service provides support for some

 The Cisco IP Manager Assistant User Guide provides instructions

intercepted and redirected. Additionally, a manager is supported by at

CallManager and ist associated services run on a Windows 2000

 IBM xSeries 340

Skinny protocol is a lightweight, simple, stimulus protocol. The

station and device to which the station is connected establish media

 Use locations to implement call admission control in a centralized call

 Automated alternate routing (AAR) provides a mechanism to reroute

 The SRST-enabled router supports:

 Call hold and pickup on a shared line

 Call Pickup and Group Call Pickup

Cisco IP Phones provide two types of call pickup:

 Cisco IP Phone Services

Phones 7960/7940. Cisco CallManager provides sample Cisco IP

 Cisco Voice Mail Port

procedures that are required for adding and configuring, updating,

 Cisco Voice Mail Pilot

voice-mail messaging system.

 Voice Mail Profile Configuration

 Cisco Call Back

activate call back notification on a line on a Cisco IP Phone within the

 Cisco CallManager Attendant Console

administrative assistant can use the attendant console to handle calls

 Phone Problem Reports Viewer

Cisco CallManager Architecture

The Cisco CallManager is the software-based call-processing

The Cisco CallManager software product includes a suite of

Supplementary and enhanced services such as hold, transfer,

Further, Cisco CallManager and all phones, gateways, and

The Link Layer

The Aggregator Layer

Supplemantary Service Layer

The Cisco IP Telephony Applications Backup Utility provides a

Cisco Telephony Call Dispatcher

Cisco CallManager Service

Cisco CDR Insert Service

Cisco Database Layer Monitor Service

Cisco Messaging Interface Service

Cisco IP Voice Media Streaming Application Service

Cisco Telephony Call Dispatcher Service

Cisco CTIManager Service

Cisco MOH Audio Translator Service

Cisco RIS Data Collector

The Cisco Extended Functions NT service provides support for some

The Cisco IP Manager Assistant User Guide provides instructions

IBM xSeries 340

Use locations to implement call admission control in a centralized call

Automated alternate routing (AAR) provides a mechanism to reroute

The SRST-enabled router supports:

Call hold and pickup on a shared line

Call Pickup and Group Call Pickup

Cisco IP Phone Services

Cisco Voice Mail Port

Cisco Voice Mail Pilot

Voice Mail Profile Configuration

Cisco Call Back

Cisco CallManager Attendant Console

Phone Problem Reports Viewer

Understanding Real-Time Monitoring

Monitor System Performance

Associates counter threshold settings to alert notification. An e-mail

Administration Guide 3.3(3)

Features and Services Guide 3.3(3)

System guide 3.3(3)