General PC Maintenance and

Troubleshooting
By: Pavan Kumar soni
 Top Five PC Problems

• 1. E-Mail (Sending/Receiving)

• 2. Network Connectivity (User Logons)

• 3. Issues With the “Green Screen”

• 4. Printer Issues

• 5. “The Blue Screen of Death”

 Characteristics of Virus and
Spyware Infection
• Extremely Slow Processing
• Inability to open programs
• Internet Homepage gets changed
• Constant redirection to unscrupulous
websites
• Phishing/Scamming emails sent to your
inbox
 Ways to keep your PC running
smoothly
• Reboot at least once a week
• Run a virus scan and update once a week
• Defragment your PC once a month
• Run disk clean up once a month
• Run spybot once at least once a week
 How to Defrag your PC
• Left click on Start
• Choose Programs, Accessories, System
Tools, and Disk Defragmenter
• Choose Analyze (it will tell you if you
have anything to defrag. or not)
• If you do, choose Defragment
 How to use disk Clean Up
• Left click on Start
• Choose Programs, Accessories, System
Tools, and Disk Cleanup
• Choose the drive you want to clean (C
drive)
• Let it scan
• Check all the boxes
• Click OK
 How to use Spybot
• Left click on Start
• Choose Programs, Spybot: Search and Destroy
• Search for Updates (found on left side)
• Check boxes and download all updates
• Choose Safer-networking #1 (it is fast)
• Choose Search and Destroy and Check for Problems
(found on left side)
• Infections will appear in red
• If you have infections, mark them (with a checkmark)
and choose Fix Selected Problems
 Websites of Interest
• Anti-Virus
• www.grisoft.com
• Spybot Search and Destroy
• www.safer-networking.org
• Adaware SE
• http://www.lavasoftusa.com/software/adaware/
• Free Online Virus Scan
• Housecall.trendmicro.com