Professional Documents
Culture Documents
Magic of Rapport
Magic of Rapport
• 7% - words
• 38% - Tone of Voice
• 55% - physiology or body
Dr. Milton Erickson
- Mirroring or
- Creating common physiology with
that person
Words Conscious Mind
Why?
Because you are not aware of anything but the
bond that’s been formed.
Strong bond
//So now, How to do that?
• Tonality & • Favourite words
phrasing • Breathing
• Pitch pattern
• How fast he talks • Body language
• What sort of • Facial
pauses he makes expressions
• Volume • Hand gestures
Representational System
Visual
Auditory
Kinesthetic
GENERIC
I UNDERSTAND YOU
VISUAL
• I SEE YOUR POINT
AUDITORY
I hear what you are saying
KINESTHETIC
• I feel that I am in
touch with what
you are saying
Generic Visual Auditory Kinesthetic
Do you I want you to I want to make I want you to get
understand take a look at this loud and a grasp on this
what I am trying this clear
to communicate