Competency Analysis

Name Date
Training Program/Course

Pre-trained ability A
Post-trained ability B
Revised pre-trained ability C
Change compared with intial pre-trained ability (B minus A) A-B
Change compared with intial pre-trained ability (B minus C) C-B
*Please rate the following with 10 being the highest and 1 being the lowest.
Aware of other people's perception and make it a point to clarify my
1 assumptions to aviod resentment, rejection and revenge.
Aware and conscious of his/her colleague's emotional state before carrying
2 out work with them.
3 Ability to establish rapport with colleagues and superiors
4 Does not get intimimdated when speaking with colleagues and superiors.
5 Practice active listening when communicating with others
Take into account Purpose, People and Process when attending/facilitating
6 a meeting
7 Involve herse;f/himself in the meeting as much as possible
8 Confident in handling phone calls from internal customers
9 Can handle properly an irate internal customer
Effective in writing emails, proposals and documents in terms of form &
10 content
11 Can observe proper:
Stance
Dress Code
Voice
Proxemics
Language
Gesturing
Open discussion with co-worker by stating the agenda, the relevance of it &
12 checking for acceptance.
13 Confident in overcoming indifference in the workplace
14 Understand the value of each internal customer
Committed to serve the internal customers the best service he/she can
15 provide.

Totals and total movements 0

* Adaptation of W Leslie Rae Mphil, Chartered FCPID and Alan Chapman Theoretical Evaluation Series.