Service Marketing: Insurance Sector

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SERVICE MARKETING

INSURANCE SECTOR
• SEGMENTATION:

• INDIVIDUALS
• INSTITUTIONS
• TRADE
PRODUCT
• LIFE
• ACCIDENT
• HEALTH
• HOUSE
• TRAVEL
• PROPERTY
• MARINE CARGO.
• EG. NADA LAHILRI POLICY FOR ARTISTS
( UNITED INDIA INSURANCE)
PRICE
• PREMIUM
• COMPETITION BASED
• HIGH RISK HIGH PRICE
• DEMAND BASED PRICE
PLACE
• CHANNEL OF DISTRIBUTION
• AGENTS
• EG. LIC AGENTS
• ADVISORS
• INTERNET
• ADVERTISING
• TELEMARKETING
• BANCASSURANCE
PROMOTION
• SUPPLY EXCEEDS DEMAND
• REDUCED PREMIUMS
• DICOUNT
• GIFT COUPONS
• TIE UPS
• EG. MARUTI & BAJAJ ALLIANZ
PROCESS
• SBI TIE UP WITH RRB
• SHOULD BE CUSTOMER FRIENDLY
• TIME SAVING
PEOPLE
• AGENTS
• INSURANCE ADVISORS
• ON COMISSION BASIS
• UNIT MANAGER & TEAM
PHYSICAL EVIDENCE
• BUILDING
• INFRASTRUCTURE
• EQUIPMENT
• AMBIENCE
• CERTIFICATES
• ACHIEVEMENTS & AWARDS DISPLAY

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