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  • Planning To Manage Your Next Crisis Decisively and Effectively

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    The document outlines 10 steps for effectively managing crises, including taking the offensive, quickly verifying issues, rallying teams, appointing leaders, containing problems, fixing issues, training staff, and congratulating teams. It also discusses categorizing crises based on probability and impact, and the importance of effective risk planning for high-probability crises and transparency for low-probability events.

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    The document outlines 10 steps for effectively managing crises, including taking the offensive, quickly verifying issues, rallying teams, appointing leaders, containing problems, fixing issues, training staff, and congratulating teams. It also discusses categorizing crises based on probability and impact, and the importance of effective risk planning for high-probability crises and transparency for low-probability events.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    15 views7 pages

    Planning To Manage Your Next Crisis Decisively and Effectively

    Uploaded by

    almalik_rajpari
    The document outlines 10 steps for effectively managing crises, including taking the offensive, quickly verifying issues, rallying teams, appointing leaders, containing problems, fixing issues, training staff, and congratulating teams. It also discusses categorizing crises based on probability and impact, and the importance of effective risk planning for high-probability crises and transparency for low-probability events.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 7

    PLANNING TO MANAGE YOUR NEXT CRISIS DECISIVELY AND EFFECTIVELY

    The nature of a crisis

    • two-by-two matrix
    • low-probability / high-consequence events
    Managing outcomes

    • “management reflexes.”
    • Effective risk-management planning
    • most high-probability events
    • low-probability situations
    Ten steps to crisis management

    • 1. The best defense is a good offence.


    • 2. Tell me now.
    • 3. Rally the team.
    • 4. Identify and verify the issue.
    • 5. The truth is easier to remember.
    • 6. Appoint a champion.
    • 7. Isolate and contain the problem.
    • 8. Fix it.
    • 9. Train all team members.
    • 10. Congratulate the team.
    Theory of “Deny, deny, deny”
    Uncertainty Matrix
    Top 10 Steps To Crisis Management

    • 1. The Best Defense is a Good Offence


    • 2. Tell Me Now
    • 3. Rally the Team
    • 4. Identify and Verify the Issue
    • 5. The Truth is Easier to Remember
    • 6. Appoint a Champion
    • 7. Contain and Isolate the Issue
    • 8. Fix it
    • 9. Train All Team Members
    • 10. Congratulate the Team

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