“ Comparative Study Of Consumer Perception Toward Credit

Card Offered By HDFC Bank & City Bank”

This survey is designed to find out customer perception, their expectations and Experiences
about credit cards. Your co-operation will be highly appreciated.

Name-

Gender-

Age-

1-Please define your occupation by choosing any option

Self employed professional

Self employed non professional

Salaried

Student

Others

2-Your annual income lies between which income group

1Lac-2Lac 2Lac-3Lac

3Lac-4Lac 4Lac & above

3-Have you taken any credit card ?

Yes No

4-Which bank credit card you have.

HDFC Bank CITY Bank

5-Reason behind availing credit card ? [Mark from most preferable to least preferable 1 to 4]

Luxury Fast payment

Deferred payment Secured easy payment

6. Which Credit card do you have?

Gold credit card Corporate credit card

World master card Purchase card

Any other than specify

7.How often do you use credit card?

Occasionally More Frequently

8-Any further expectations from the credit card provider?

Interest rate Usability

Limit/range Repayment Period

9-Are you satisfy with facilities provided by the bank?

[Please tick any one]

Delighted Satisfied

Moderate Dissatisfied

10-How many times you renew your credit card?

0 time 1 time

2 times 3 or more times

11-Any specific problem in routine with credit card service provider Bank than please specify

13-Would you recommend others to take credit card of your bank?

Definitely Probably Yes

Probably No Never

THANKS for your valuable time given to me. I assure you that the information provided by you
will remain confidential. THANKS for your co-operation.