XYZ PRINT & MAIL CO.

’S
MACRO
PROCESS :
PRINTING
BY GROUP 4 MEMBERS
ANITHA
DEEPTI REDDY
ELIAS VINAY
JOHN BRITTO
MOHAMMED SADIQ
T.K.VISHWANATH

19th April,2010
Process Existence ?

 Q:- Why Does the process

Exist ?

 A:- Printing is the core business

activity of the company’s
business of electronic solution to
the customer.
 PROCESS SUMMARY

Suppliers Inputs Outputs Customer

 Technical  Process  Printed  Assembly
Dept Processe Process
of Material  Consumer
 Purchase d and of
Printing
Dept. formatte Printing
d Data
 Paper
and
Cartridge

Interfacing Processes:

Corporate
HR Support Finance Corporate
HR Support Finance Guidelines
Guidelines

Tech Support Facility Mgmt

Tech Support Facility Mgmt
 MACRO PROCESS
Sequential Process:
Receive Work
Receive Data
order

Select
SelectPrinter
Printer

Select Paper

Setup
Setup Printer
Printer

Suppliers
Test Print
 Technical Dept.
 Purchase
No Is it Customers
OK?  Assembly
Yes
(Internal)
 End Customer
Execute Order

Deliver to
assembly

Independent Process:
Report
SetupGeneration
Printer Call Manpower
Setup Printer Maintenance Request
Setup Printer

Raw Material
Setup Printer
Requisition Setup5SPrinter IT Request
Setup Printer
SUB PROCESS
Select
SelectPrinter
Printer

Start

Study the WO

Photo Ord.
Paper Paper Paper
Quality Select AQ200 Printer
?

How Yes
many?

No Select DS50 Printer

Is it < Yes
100?

No Select DS100
Printer

Select DS100
Printer

No Qty Yes
Compl
eted? End
 Customer’s Expectations
Process : Printing
Sub process : Select Printer
Customer Expectations
What is Measure? Value?
expected? Parameter Target &
Description Range
1.Work order Success Target- 100%
Internal delivery ( no rate Range – 95%
part supply) +-5%
Customer
2. No mixup of No. of mix Zero
multiple ups
Assembly orders
3. Delivery as No. of 1 hour/ 8
agreed deliveries/s Shifts
frequency hift
Management 1.Rejection % of < 3%
rate reduction
2.Capacity % of 60 -80%
Printing
Utilization utilization
External 1.Quality NCC <100PPM
customers On time SUPERF 95%
Consumer delivery
Supplier’s Expectations
Process : Printing
Sub process : Select Printer

Suppliers Expectations
What is Measure? Value? Target
expected? Parameter & Range
Description
Internal 1. User Set up time < 9 min
suppliers friendly
systems &
formats
2. Frequency JIT 90-100%
Technical of data
delivery
Dept.

External 1. Quality & NCC

suppliers quantity as
per order
2. On time Broken
delivery promise