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Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
goals.
  
 

Organizational behavior
(OB)
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving
an organizationƞs effectiveness.
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Psychology
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mociology
¦
 ! 


   

  

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mocial Psychology
An area within psychology that blends concepts from psychology
and sociology and that focuses on the influence of people on one
another.
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nthropology
¦he study of societies to learn about human beings and their
activities.
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Political mcience
¦he study of the behavior of individuals and groups
within a political environment.
 

ë ½ependent variables-
Productivity
bsenteeism
Turnover
Job satisfaction
½eviant workplace behaviour
Organisational Citizenship Behaviour
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odel
An abstraction of reality.
A simplified representation
of some real-world
phenomenon.
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ë Úesponding to Globalization
Ô ncreased foreign assignments
Ô
orking with people from different cultures
Ô verseeing movement of jobs to countries with low-
cost labor
ë anaging Workforce ½iversity
Ô mbracing diversity
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ë Õmproving Quality and Productivity
Ô uality management (
Ô rocess reengineering
ë Úesponding to the Labor mhortage
Ô hanging work force demographics
Ô ewer skilled laborers
Ô arly retirements and older workers
ë Õmproving Customer mervice
Ô ncreased expectation of service quality
Ô ustomer-responsive cultures
Õ " !#   !
ë Quality management (QM)
Ô ¦he constant attainment of customer satisfaction
through the continuous improvement of all
organizational processes.
Ô
equires employees to rethink what they do and
become more involved in workplace decisions.
ë Process reengineering
Ô Asks managers to reconsider how work would be done
and their organization structured if they were starting
over.
Ô nstead of making incremental changes in processes,
reengineering involves evaluating every process in
terms of its contribution.
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   !   
ë mproving eople Skills
ë mpowering eople
ë Stimulating nnovation and hange
ë oping with Ơ¦emporarinessơ
ë
orking in Networked rganizations
ë Helping mployees Balance
ork/Life onflicts
ë mproving thical Behavior
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