For the finest End-to-end Service Solutions... ...Look no further. 25 Top ICET Brands 250 Branded Service Stores 450+ Service Centers across 350 towns covering 784 Business Locations in India 1 National Service Company with 25 Million Happy Customers Wi TVS-E A. SERVICETEC Your Electronics Expert Ort} Ke) (ld a MUM me eletPTE SC Consistent results by achieving Goals & Objectives Our Operating System (T O S) At SERVICETEC, we have developed an Operating System (TOS) that guides us every step of the way to deliver consistent results by achieving specific goals and objectives. Lacs 4 eae TVS-E Servicetec provides expert service support across India. This is made possible through the expertise of its people, efficient & effective system it employs and the vast reach it has built across India. This support system cannot be matched by any | Cy other service provider in India. Ps cS Service Offerings Lines of Business (LOB) " a) (out of warrant Support Extended White Label Warranty Industry Segments — ee - ga | aw suck Bech an Serves ‘Advance Repair Factories cell Phones IT & Peripherals Banking & Retail ‘Special Projects — ‘Automation @ = Tenia ea ot Telecom Infrastructure Lifestyle Electronics parts & acest Ditton a a Product end of Lite Management egacy of customer centricity in everything we doOur three P's spell leadership €-- SERVICETEC's USP is the 3Ps approach that gives us the defined imperatives for leadership - People, Parts and Partners. Our resource and capability management is oriented towards high customer centricity. This is why it has a high customer contact culture that is oriented towards SLA delivery. This brings into focus our customer/tech support store management. We have established advanced level (L4) repair centers at strategic locations. The supply chain management is powered by robust planning using SAP, CRM tools. Backing this is the warehouse and logistics network that supports reach and TAT. This ensures extreme process visibility and control. On the capability and resource management front, no stone has been left unturned to ensure a high degree of process. Rigor based on TOS. We have a strong technician base of more than 2000 engineers. A We reach everyone, everywhere For a country the size of India, reach is the biggest reward. And we reach everyone, everywhere through L4 repair centers, contact centers, service branches, engineer locations and TVS-E Servicetec Locations. And if you thought that we were happy to sit back on the achievement of setting up 450+ centers covering 784 business locations, 250 Branded i-care centers, we aren't. Plans are there to increase the numbers manifold T é { Parts | ica} Partner \ 4 End-to-end \ canecivty | Store ] scm \ Management At SERVICETEC we believe that growth stems from the invested in business development. This has led us to devel models for post warranty businesses, draw up a strategic 3 year road map, and plan out a fool proof model for technical/remote support. IW Regional Centers to Cover Partners © TVSE Serre Serle Location He Tse servicetec Centre of Excetence ok TVS Servicetec Branches. 1 National Service company with 25 Million Happy Customers!!100 Seat Call Center MN. L4 Center TVS¢E Servicetec has a 24 x7, 100 seater call center facility at Tumkur catering to its customers. The company also operates an advanced mobile repair L4 facility at its Guindy plant with state-of-the-art equipments. The company has the latest Information Management capabilities and the entire IT architecture rides on SAP R3 5.0 CRM software. Stable platform for predictable performance and profitable growt!Center of Excellence TVS-E Servicetec's endeavour in keeping its Partner technicians updated with the latest know how in their respective domains has resulted in an exclusive training center - TVS: Servicetec Center of Excellence. The center imparts exclusive training programs for the work force in technical, behavioural and communication development skills. What's in it for customer? Take it up! Quality # Enhanced CSI # Uniform Service Delivery : OTFT 95% © Local language Support © 12x7 Expandable to 24 X7 @ Online Customer Satisfaction Surveys Cost Delivery © Assured reduction in warranty cost ‘© Direct Delivery across 20 locations to start with * Knowledge base « systematic call screening Grow with partner ‘* Robust Escalation Process © SLA Gdriven ‘Intelligence & Warranty admin ‘© Web enabled tracker ‘© Online call status information anytime, everytime © Asset tracking ‘* Performance metrics ‘* Business Intelligence reports ‘* Auto Escalation reports Our Clients G S_ Oreroncra NOKIA 5 » Our Lineage v Part of the US$ 3.6 billion TVS group with a heritage of customer centricity for over 96 years and "living the values of Trust, Value and Service” Ee Transport & Logistics Finance & Insurance we Auto Parts Two Wheelers °° ee Information, Communication, Entertainment Technology Products One among the top 10 Business Groups in India Our Vision + Over 35,000 Employees + Winner of 5 Deming Awards for Quality + NoJ in Service satisfaction from Data Quest + Winner of ‘Supplier of the year’ from GM «Trendsetters in Quality process in India + Highly respected for its core ideals of TRUST, VALUE and SERVICE. TVS-E Servicetec was formed with a vision to be the preferred service and support company by providing world class solutions in the Electronics domain for our customers. KA TVS-E Contact: G. Harikumar - 7 ei Ar. SERVICETEC G. Harikumar «Ema: gharkumeretvs-ein Your Electronics Expert Deepak Mahajan - Email: deepakmahajan@tvs-e.in TVS-E Servicetec Limited iia idl 34, Developed Plots, South Phase, industrial Estate, Guindy, Chennai 600 032. www.tvse-servicetec.com Quality, Cost and Delivery as imperative for our customers!!