1- Operations Management

1. Technology includes product, service, process and information.

A. True
B. False
2. Revenue management by price manipulation is illegal.

A. True
B. False
3. The outputs of operations may be classified as goods, services or both.

A. True
B. False
4. It is easier to measure productivity for an operation that provides services than for
one that produces goods since there is no material used in services.

A. True
B. False
5. The primary advantage to using the Pareto principle is that we get to concentrate
problem-solving efforts on a large number of factors.

A. True
B. False
6. Communication skills is considered the primary knowledge skill of effective workers
in operations.

A. True
B. False
7. Operations Management includes all of these activities except:
A. Schedule work
B. Secure financial resources
C. Maintain quality
D. Oversee the transformation process
E. Manage inventories

8. Which one of these was not mentioned in the list of recent trends in operations
management?
A. Total quality management
B. Worker involvement
 C. Global competition.
D. Automation.
E. Environmental issues.
9. The major difference between goods and services is:
A. it is difficult to inventory services
B. services lack the profitability that goods enjoy
C. goods production usually requires more labor than services
D. goods are always customized, services are always standardized
E. an organization offering goods cannot also offer services
10. Technology choices don't have a major affect on …
A. costs
B. Employee turnover
C. productivity
D. quality
E. flexibility
11. Which of the following is not true about a lean production system?
A. It puts emphasis on quality, flexibility, and time reduction.
B. It puts emphasis on reducing a company's labor force.
C. It is involved in maintaining and improving the system with lower amounts of
inventory.
D. It uses small production batch sizes.
E. It uses safety stock to protect against uncertainty.