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totallyMAd - July 2008
totallyMAd - July 2008
TtotallyMAd
on
itoring
newsclip
managing media intelligently
A marketingAadvertising
July 2008
Wwww.totallymad.co.za
A g a i n s t a An interesting new
background of concept is currently
xenophobia and crime, being tested by One
TNS Research Surveys Digital Media (ODM) in
recently posed the partnership with
question: “Are we, as a Mobilitrix, in SUPERSPAR
nation, morally corrupt?”, in a series of studies of stores in South Africa:
2 000 adults in the seven major metropolitan areas, mobile vouchering. This
conducted over the past year or so. ClickLhere
here to read form of digital marketing is yet another ground
the findings. breaking initiative from the company that is a leader
in South Africa’s digital retail signage space. Click
M a r ke t i n g t h r o u g h a Lhere
here for more.
recession was the hot topic
discussed at the monthly On Thursday, 3 July, Med-Lemon celebrated
AMASA talk that was held on the success of its fourth consecutive winter
Wednesday. How does the campaign, which has employed 383 community
marketing industry and members and produced over 5 700 scarves since its
profession survive a recession and help a company here for more.
launch in May. ClickLhere
and brand emerge victorious on the other side?
Hendrik van Vuuren of Millward Brown was the guest The 3D Group has
speaker, providing practical tips on maintaining brand proven its standing as
online.
equity. Read the storyLonline one of the most awarded
companies in the exhibitions
Kadoro hosted a dazzling ice- industry with its
themed party during May to performance at the recently
launch the new Centurion-based held Markex exhibition –
ad agency, Brandbar, complete four out of the five stands built by the 3D Group for
with ice bar and iced shooters. this show were highly rated by the ‘best on show’
“The branded ice-bar was an judges. ClickLhere
here for more.
unusual and impactful coup for
Brandbar's launch”, explains Digital strategies company,
Kadoro MD, Amanda Maynard. CubicICE, is calling for papers
ClickLhere
here for more. for its Successful Online Strategies
(SOS) Conference. The conference,
“In the current gloomy economic conditions, the first of its kind in South Africa,
businesses have to create a unique in-store has been organised in association
experience to attract and retain customers and, with American-based company Target Marketing; it
most importantly, get the biggest share of the will be held on 5 September in Johannesburg. Click
customer's shrinking wallet”, says Craig Cesman, Lhere
here for more.
CEO of audio branding experts, DMX Music Africa.
adidas has signed a sponsorship agreement
Music is revolutionising the connection that
with Braam Malherbe and David Grier, voted by
retailers are making with consumers, and helping
Out There Magazine in 2006 as ‘SA Adventurer of the
to create environments where shoppers want to Year’. Braam and David will be provided with adidas
here for more.
spend more and more time. ClickLhere products for all projects and challenges they plan to
undertake. In return, they will act as adidas brand
EnviroHangers has ambassadors for the adidas Outdoor Category. Click
developed a product here for more.
Lhere
that replaces the old
wire/plastic hanger. It is Health and fitness brand, Virgin Active has
manufactured from 100% secured a partnership deal with global sports
recycled materials, and is an environmentally- brand, adidas, starting 1 July. adidas will be the key
friendly alternative that provides advertisers an sportswear supplier to Virgin Active in South Africa.
opportunity to print and brand their products on adidas will supply all Virgin Active Personal Trainers at
here for more.
both sides of the EnviroHanger. ClickLhere health clubs around the country with innovative
here for more.
sports apparel and footwear. ClickLhere
Synovate announced
on 2 July that it has Spare parts supplier,
acquired the Steadman Federal Mogul, has
Group, a leading provider of commissioned commuter
market research, media marketing specialist,
monitoring and strategic ComutaNet, to promote its
products to taxi owners and
management consulting.
drivers at taxi ranks and
Synovate is now Africa’s
other commuter integration
largest supplier of market hubs. Apart from increased
research. Albert McLean, CEO of Synovate in awareness for Federal
Africa, said that the move means Synovate now Mogul, an additional cash
has the largest footprint across Africa as a supplier prize for participants will cement the brand with this
here for more.
of market research. ClickLhere target market. ClickLhere
here for more.
2
A Newsclip Media Monitoring Initiative Marketing & Advertising News
The entry deadline for The 30th Annual Loerie Awards took place
the 2009 Product of on Saturday 26 July and Sunday 27 July in
the Year Awards, the Margate on the KwaZulu-Natal South Coast. In
largest consumer survey in celebration of another year of creative excellence,
South Africa, has been and the 30th year that the Loeries have been
extended to 31 July due to awarding outstanding work in brand communication,
popular demand. The Awards the industry partied hard to make their mothers
recognise products that offer real innovation, and are here for the
proud over the Festival Weekend. ClickLhere
open to FMCG manufacturers who have launched list of the top 20 ranking of agencies.
products that improve the lives of South African
here for more.
consumers. Clicklhere Talented young creatives working in any area of
brand communication, namely advertising,
On 15 July, The communication design, or experiential - can enter the
M o b i l e Loeries 2008 Young Creatives Awards, and stand
M a r k e t i n g a chance to hit the international awards circuit. Click
Association (MMA), here for more.
Lhere
which represents 650 member companies worldwide,
released its Global Code of Conduct, designed to Every year the number of entries for the
provide guidelines that all Mobile Marketers should prestigious Loerie Awards increases, and the
consider and build their mobile marketing initiatives only effective way to keep track of them is through
around. ClickLhere
here for more. the exclusive online entry system. To achieve this, it
is crucial that The Loerie Awards have a reliable
Dulcolax, an over- partner, which is why Hetzner was selected as its
the-counter laxative internet host. ClickLhere
here for more.
by Boehringer Ingelheim
Limited, embarked on its The Loerie Awards recently announced that
first ComutaNet-driven Brett Morris, chief creative officer of the newly
commuter consumer advertising campaign in 2007 formed agency, The Scoville Unit, former executive
leveraging ComutaNet’s extensive reach in the LSM creative director of FCB, and Nando's global chief
4-7 profile to speak to that audience. Due to the creative officer, is the new jury chairman of the
success of the initial campaign, the pharmaceutical advertising judging panel. Erik Vervroegen, president
giant extended its contract into 2008. The specified and executive creative director at TBWA\Paris, had to
target market’s hectic lifestyle and diet, so often high step down as jury chairman of the panel after the
in fat and low in fibre, enabled the Dulcolax campaign death of his father. ClickLhere
here for more.
here
to double as a national educational project. Clicklhere
for more. The Loeries have announced the finalists for
the 2008 Awards, representing the leading work
MASSIV TV, an produced by the brand communication industry in the
interactive TV system past year. The judging took place in Johannesburg
for commuters, taxi owners from 30 June to 5 July, and the winners will take away
and the advertising industry, their statuettes at the 2008 Loerie Awards, which will
has appointed Marcus take place at Margate on the KwaZulu-Natal South
Brewster Publicity as its PR agency of record. MASSIV Coast, from Friday 25 to Monday 28 July. ClickLherehere
has spent four years developing a unique technology for the list of finalists.
that aims to tap into a vast potential daily audience
estimated to be worth R20 billion in fares annually. Red Cherry's newly created mobile
here for more.
ClickLhere division, under the direction of Michael
Solomon, incorporates all the mobile
Redline’s new online disciplines available, such as: SMS; MMS;
home, created using the WAP portals; interactive 3G; branded mobile
latest design and development games; mobile catalogues; barcodes and
technology is a colourful breath loads more, to ensure they match
of fresh air. It’s clean, stylish prospective client needs with the most appropriate
and contemporary design is mobile platform. ClickLhere
here for more.
easy on the eye and encourages users to navigate the
here for more or visit
site to learn more. Click lhere BB Auto has a long history of
Lwww.fcbredline.co.za
www.fcbredline.co.za. advertising with
CineMARK, and for the eighth
ADVERTISING NEWS consecutive year has decided to
sign an Inline deal - which means
Entries for the 2008 Loerie that BB Auto will be displaying a
Awards closed on 31 May. car at a selected Ster- Kinekor
Over 3 400 entries were received for foyer for the period of one year. ClickLhere
here for more.
the 30th anniversary of the Loerie
Awards. This represents 17% growth Innovative broadcast medium DSTV has
on last year's entries in the selected cinema advertising and CineMARK as a
professional categories. The year major component of its new advertising campaign.
2008 saw a record number of entries into the Loeries, The campaign will run for a period of 30 weeks,
judged by a panel of local and international experts in launching on 5 September 2008 until 2 April 2009.
here for more.
their creative fields. ClickLhere ClickLhere
here for more.
3
A Newsclip Media Monitoring Initiative Marketing & Advertising News
Lhere
4
A Newsclip Media Monitoring Initiative Marketing & Advertising News
Primedia@Home A timely ad
deployed its created by
celebrated new media Morris&Jones for its
format, store carnival, to client, Polyfilla,
promote the opening of appeared in the
Georgies' Beaufort West Saturday Star on 12
new store. The event July. The ad makes
drew so many first time light of the sinkhole which appeared in Rosebank’s
purchasers that the retail Oxford Road, Johannesburg last week, following
outlet tripled its targeted turnover. Substituting a excavation for the Gautrain.
mundane store launch in favour of a festive
Primedia@Home store carnival added pizzazz to the Commissioner Street was
launch, proving to have been "the right way to go" for the centre of attraction on
Georgies. The exciting party atmosphere, Saturday, 21 June as elite
accompanied by interactive consumer promotions, socialites gathered for the
reached all manner of potential clients, and not just Renault Shake It Xpress
the targeted LSM groups of 1-6. Clicklhere
here for more. Coalition party. The month long
campaign preceding this event
Premium Italian was conceptualised by Publicis
beer brand Peroni Johannesburg. At the centre of
is creating a lasting this campaign was an interactive
impression on business website featuring music by Gang
executives and of Instrumentals. In line with the
travellers heading into Renault Mégane Hatch
C a p e T o w n promotion, Publicis devised a campaign utilising the
International airport. The 443m² hoarding is, in its benefits of electronic media and new media which are
simplicity, striking and clear in its communication. frequently used by their target market; the stylish,
Mainly targeted at upper income men, Peroni will the modern, the funky, and the in-the-know. Click
grace CIA for a period of six months, ending in here for more.
lhere
November this year. “Peroni is an affluent and
established brand internationally, but quite young in For the fifth
the South African market,” says Wideopen’s CEO consecutive year,
Caryn Cohen. “By heightening awareness of this South Africa’s blue chip
brand at Cape Town International, the brand is packaging manufacturer
assured of reaching the right market with limited Nampak has chosen to
wastage.” Clicklhere
here for more. support Primedia Unlimited
subsidiary TLC, by
Aimed at creating renewing its advertising
major impact for its partnership. Utilising TLC’s
world-renowned lager, latest media innovation, door wraps, Nampak’s new
Castle, local brewing giant feminine product Lifestyle Fresh Sense will be
SAB has partnered with reaping the rewards of mall advertising exclusivity in
Wideopen Platform for a female dominated spaces. ClickLhere
here for more.
six month outdoor
campaign in the heart of Canderel is
Johannesburg. Wanting to exploring the online
reach its objective of advertising medium with
communicating big brand the launch of its own
stature in prime position, SAB has secured Wideopen channel on YouTube.com.
Platform's mega site at 60 Juta Street, which spans a Set to go online in July,
bold 1300m², allowing the Castle creative to benefit this will be one of South
from high exposure as the site is visible to an Africa's first FMCG brands
approximated 120 000 cars per day which pass to initiate a YouTube
through the streets between Nelson Mandela and channel. 65% of online viewers are now viewing clips
here for more.
Queen Elizabeth Bridges. Clicklhere on a weekly basis. This figure is estimated to jump to
87% by 2011. Clicklhere
here for more.
Colgate is set to
take a bite out of Bryan Traylor, principle
its competitors' photographer at
bank balance with its Locker 14, recently shot
excellent new outdoor the print campaign for
creative that is Siyayinqoba Beat It!, the
strategically positioned actuality show about people
o n P r i m e d i a living with HIV/AIDS currently showing on SABC 1.
Outdoor's 48 Sheets and Store Facias from July The portraits focus on individuals who are living with
2008 to February 2009. Created by Y & R, a red HIV/Aids, and zooming in on the various situations in
Colgate billboard with its top left-hand corner bitten which they contracted the disease. The portraits were
away greets members of the community, in cars or as directed by Michael Lambert and conceptualised by
pedestrians, with the payoff line, "Wow! Strong Three Chord Thursday Advertising agency. For more
teeth”. Clicklhere
here for more. information, visitLwww.beatit.co.za
www.beatit.co.za.
7
A Newsclip Media Monitoring Initiative Marketing & Advertising News
Always launches new brand positioning The overriding campaign objective is to build brand
equity through an increased emotional connection
Following many intimate with women, thus moving the brand from its previous
discussions and research functional product focus, to a renewed emotional
conducted around the experience. Through HAHP, Always is reaching out to
world, women have women and touching their lives by agreeing that this
informed the Always can be an inconvenient time of the month.
brand team that they see
periods as a natural part Says Khululiwe Mabaso, External Relations Manager
of life that can have an at Proctor & Gamble (P&G) SA, “What all women have
upbeat side. From a in common, is that they accept their period as a part
marketing point of view, of their femininity; they don't want to hide or be too
this campaign is also a negative about the subject. I know how
groundbreaking uncomfortable and even painful periods can be, and
initiative that attempts to reposition the way people the physical and emotional roller coaster which many
think about a topic through the use of the product; women suffer as a direct result. All we wish to achieve
thereby using the product itself as the tool. through this campaign is to encourage women to find
their own individual way to make this time better for
Many women revealed that they actually enjoy their themselves”.
mood swings (to an extent), because it allows them
to define their own rules of happiness, such as eating The HAHP campaign has been intricately woven to be
chocolate or buying shoes without the guilt. Based on flexible enough to adapt to global market
these intriguing insights, Always was inspired to implementation. The US saw the launch of the
develop a campaign that encourages women to see inaugural taboo breaking campaign in 2006 and was
the brighter side of periods. This led to the birth of the the first to fully embrace the concept of seeing the
provocative “Have a Happy Period” (HAHP) brighter side of periods. Last year, Always was
campaign. selected as one of the top brands in the Us
Advertising age “Marketing 50.” Furthermore, the
After completing in-depth, global research, Always, HAHP Advertising campaign was recognised in a
together with international advertising agency, Leo select group of Top “50 Sharp Ideas” for its sheer
Burnett, came to the conclusion that women are ready innovation and resounding success to market.
for change. A change from a negative to a positive
mindset, regarding their periods. July sees the HAHP campaign hit SA shores. Click
here to view the full story on the totallyMad website.
Lhere
“It's not too late to call in sick!” - is just one of the
many cheeky and irreverent taglines, soon to be
hitting various SA media channels.
9
A Newsclip Media Monitoring Initiative Marketing & Advertising News
FNB Brand
Director, Derek
Carstens says,
"FNB is a true
n a t i o n a l
supporter of the
2010 FIFA World
Cup T M , and is
s u p p o r t i ve o f
efforts to ensure
t h a t t h e
tournament is
inclusive for
South Africans
and Africans. In
keeping with technology trends, we have created a
platform to give the growing online community the
opportunity to share in the 2010 experience, using
the power of the Internet to spread the good news
about what will be Africa's greatest event yet".
For journalists
Good news about 2010 is made accessible The social media press release (SMPR) contains the
latest press releases, as well as video interviews with
By Daniel Munslow the likes of Danny Jordaan, Local Organising
Committee CEO and FNB Brand Director, Derek
FNB has officially launched a news portal titled 'Shine Carstens. They can be watched commenting on a
2010'. It's unlike anything else available on the range of issues, such as public sentiment around the
market, as was demonstrated to us during the launch winning bid announcement and FNB's role in terms of
on Wednesday in Johannesburg. 2010.
www.shine2010.co.za is an online social networking
Lwww.shine2010.co.za
platform that offers a place for South Africans to The page also contains images, quotes, RSS feeds, a
congregate and communicate in the run-up to the countdown tool, links to other sites and stories, as
2010 FIFA World CupTM. well as tags and social networking options. A shining
(no pun intended) example of the use of digital media
Digital media takes centre stage, as Fleishman tools.
Hillard's Casey Monteiro highlights. The site has a
fully functional blog, podcast section, social media
press release (so journalists, bloggers and
consumers alike can find out more about what is
happening), and of course the latest news on the run
up to 2010. One of the nicest features about the site,
aside from the easy navigation and digital
integration, is the origin of the content. The site will
have original contributions and stories sourced first-
hand. This means the experience of surfing the pages
on the site for news will be unique and provide a
different perspective on the news.
10
A Newsclip Media Monitoring Initiative Marketing & Advertising News
Vibrant New TVC kicks off Vodacom's soccer sponsorship message
A vibrant new television commercial - rated by “This was our challenge: to develop a campaign and
Vodacom's Alan Knott-Craig, arguably one of the most television execution that would drive home both these
marketing-savvy CEOs in South Africa, as the best in facts in a riveting and unassailable way,” Jacobsen said.
the company's nearly 15 years of advertising - is
kicking off the cellular technology service provider's The creative team's response was a commercial based
soccer sponsorship communication. on the 1950s Sophiatown lifestyle including music,
dance moves, dress code and location. The lead actors
Developed by the Draftfcb Johannesburg team of are well known South African soccer players, both
executive creative director Grant Jacobsen, senior current heroes and retired legends.
copy writer Neo Mashigo and art director Ntsikelelo
Nukwa, the commercial is a riot of colour and action. It The direction puts them on a ballroom dance floor,
features soccer legends Teenage Dladla, Phil Masinga, dressed for a dance occasion. The big difference is that
Mark Williams, Neil Tovey and Linda Buthelezi, and the they play a soccer match, showing off their soccer skills
country's current Bafana Bafana heroes Excellent the same way that the dancers would show off their
dance moves in the Sophiatown days.
Walaza, Moses Spandeel, Siphiwe Tshabalala and
Bryce Moon, as well as respected referee Ace Ncobo,
“This commercial - which is only the tip of the iceberg
in a slick, stylish and speedy game that erupts in a
when it comes to our new soccer sponsorship
Sophiatown-era dance hall.
communication campaign - perfectly encapsulates
Vodacom's relationship with soccer,” added Vodacom
According to Jacobsen, the commercial kicks off an
executive head of regional marketing and sponsorship,
extensive campaign of two distinct phases to Firoze Bhorat.
reposition Vodacom's commitment to South African
soccer in the minds and hearts of the game’s “It shows that Vodacom believes in South Africa soccer
supporters. Jacobsen said phase one was intended to its heritage and its players. It highlights that we believe
build Vodacom's soccer credentials while phase two, in the way it is played - its style and its flair. It spotlights
which starts in 2009 and continues through the 2010 that we believe in the way it is supported - the noise and
Soccer World Cup, focuses on galvanising support for the colour. And it underscores the fact that we believe in
the South African soccer dream. the dream, of where South African soccer is going. The
sponsorship team is delighted with the commercial,
“Vodacom and the agency recognised that its previous and the way in which Draftfcb rose to the challenge of
soccer communications had both strengths and revealing our passion. We're certain that this work will
weaknesses. On the positive side, these ensure that we meet our objective of becoming the
communications spoke about the passion of all sports most loved soccer brand by 2010.”
supporters and had given Vodacom ownership of a
very powerful pay-off line that transcended sporting The TVC was shot over three days, after three days of
boundaries- 'Vodacom. The greatest supporter of rehearsal by production house, The Bomb Production,
South African supporters.',” he said. on location in the 'Old Synagogue' corner of Paul Kruger
and Struben streets in Pretoria. Professional dancers
“However, the communication didn't link the brand were used as body doubles for the soccer players when
as closely to the game as Vodacom wanted - there it came to the dance moves but, of course, the soccer
was soccer, then the supporters, then Vodacom. The stars needed no assistance when it came to their soccer
agency recommended a new positioning that would moves. The cast swelled to around 120, including
allow Vodacom to take a stronger leadership stance, extras and a full band, and the sound track, 'Marie', was
and reinforce its dedication to South African soccer. composed by Louis Prima.
'So'jaiva' breaks on
“Given that Vodacom's soccer sponsorship has the
national television on
greatest depth of all - it sponsors Bafana Bafana,
4 J u l y, a n d t h e
Orlando Pirates, Kaizer Chiefs, Bloemfontein Celtics,
campaign is supported
the Vodacom Challenge and the Vodacom League - by cinema, print,
the creative team immediately felt that these made outdoor and radio
Vodacom the greatest supporter of South African advertising.
soccer. No contest.
11
A Newsclip Media Monitoring Initiative Marketing & Advertising News
Not only has Nike used football, and the Fifa 2010 Besides the blog, and
World Cup as a base for its promotion in South Africa, keeping in tune with
Nike has now captured the hearts of the local N i k e ’s u s e o f n o n -
'alternative' crowd with its Be True campaign, traditional advertising and
especially with its new space for South African artists its target market - as an
to exhibit at the Gallery on 4th in Melville, extended platform for its
Johannesburg. artists, Nike collaborated
with MTV to shoot a series
Nike successfully caught the of documentaries on the build-up towards the launch
attention of football fanatics as of the Gallery on 4th. “Nike, in collaboration with MTV,
well as patriots, with the has extended the scope of the Be True campaign by
introduction of the Just Do It and creating three documentaries that celebrate and
the Joga Bonito football Campaign salute the individuals who are writing a new creative
('Joga Bonito' is a Brazilian phrase script for Africa,” states journalist Nomfundo Xulu and
for 'play beautifully'), which was staff reporters for LThe
The Times
Times online. The
launched on Robben Island in documentaries on MTV provide a creative space for
2006. Keeping in-tune with Nike’s the work of three artists to be showcased on an
dedication to promoting football - international platform.
especially local soccer, Nike used
traditional forms of advertising in In conjunction with Nike’s aim of targeting youthful
South Africa circa the 2006 World Cup in Germany, artists as well as moving beyond that target market,
such as the huge wall-wrap advertising with South Nike launched a Be True Gallery on 4th Facebook
African footballer players Benni McCarthy and group, a space for local and international online
Banyana Banyana captain Portia "Bashin" Modise as audience to interact with the now creative brand.
brand ambassadors. Nike also went ahead and
created a social networking service on Google, a here to visit the Facebook group andLhere
ClickLhere here to
podcast and a videocast forLJogaTV
JogaTV - that portrayed view the interactive Just Do It website.
an underground television station - hosted by former
French football player, Eric Cantona in what appeared
to be the heart of the Germany. An interactive Just Do
It website was also launched in South Africa.
Even small brands can weather the recession. You In the same way as communicating your brand to
don’t have to be a big brand to make it, you just have consumers is important, internal communications is
to make sure you remain top of mind and maintain a too. In the current economic climate, the one thing a
favourable share of voice in the marketplace. company has to be mindful of is retaining its staff. You
don’t want to hire superfluously at this time. Ensuring
Part of the challenges ahead include new forms of everyone in the company is on the same page and is
marketing that companies sometimes have little aware of various developments and achievements is
control over. Internet-based marketing is one of crucial. Everyone needs to feel part of the process.
them. It is shaping a new era of brand management,
where consumers are talking about brands online and
through social networking tools - and consumers are
being very, very honest. They are not subtle about
what they don’t like, nor about bad experiences. In
difficult times, most people won’t take a chance on
something that is shaped by others as being
negative. People want positivity.
The event saw over 2500 people attending - from the Never have there been so many innovations to make
media, to suppliers, dealers and most importantly, driving more pleasurable and more exciting all at the
clients. same time. Offering a wide range of engines, with the
1.8TFSI® and the 2.0 TDI models available at launch
Doing things differently, Fiat chose to host a theatrical and more models to follow later in the year, the new
performance in the main auditorium as well as a dance Audi A4 sedan is charged with image and
room for the youth next door at the conference centre. prestige.The idea for his launch was very different.
This allowed everyone the opportunity to share in the No mass audience, but rather a select number of Audi
taste of what the new car had to offer. Centre Sandton clients in an intimate soiree at their
showroom.
There is no doubt that the investment was huge -
coordinating an evening of this magnitude is no small Mark Pilgrim and Danny K entertained guests over
task, but a worthwhile exercise in generating mass finger food and drinks, after which the cars were
awareness of the new vehicle to the correct target unveiled and we were invited to sit in them for the Audi
market. experience. This creates emotional brand connections
through multiple senses and evokes a sense of
It also afforded potential customers the opportunity engagement that no advertisement can convey. For
to experience the emotional connection with the car this reason, such engagement opportunities are crucial
first hand. alongside traditional advertising.
The only thing I would have done extra - is open up Back to marketing, though. It would seem as though
the cars for people to experience first hand. there is a shift towards direct interaction with clients
and consumers on a one-on-one basis... While mass
media and broad appeal are still significantly
important, the idea of
customer relationship
marketing and direct reach
are becoming increasingly
real. When people in a
particular target market
have a choice to make on
how to spend their money,
the difference may very well
be the personal touch and
the extra familiarity and
comfort that is felt by
consumers.