Grievance handling

Meaning-: Human resource management is a social science related with

the study of human behaviorist studies the behavior of workers and
employees engaged in a industrial and business enterprise. According to
Dale s beach,-”grievance is any dies-satisfaction or feeling of injustice in
connection with one’s employment situation that is brought to the
attention of the mgmt.”
Grievance handling procedure

 When a large number of employees working

together in an enterprise, grievances are but
natural to arise because all of them cannot
feel full satisfaction in all respect. There can
be no industrial enterprise, howsoever
organized and managed in which all the
employee may function smoothly at all times
without any problem.
Factors of grievance handling
procedure-:

1. Process of grievance handling should be

simple.
2. The grievance must be settle at the
earliest.
3. Size of grievance handling committee
should be small.
4. It should be amended time to time
according to the needs and requirements.
Importance of grievance handling
procedure

1.Method of binging out frustration.

2.Upward communication system in the
enterprise.
3.Effective control.
4.Increase in the morale.
5.Improvement in policies, programmers and
strategies.
Principles of grievance handling
procedures-:
 Principle of interviewing-:the very first procedure is that the managers
should be interview the employees in order to collect the facts with
regards to the grievances of employees.
 Attitude of management towards employees :The attitude of the
management towards the employees should be encouraging so that
the feelings of faith and trust may b developed among employees.
 Responsibility of management-:settlement of problems of employees in
an enterprise is primarily a responsibility of the management of the
enterprise. The employees should feel that the management would do
all the best for the settlement of their problems.
 Long run principle-: the management should consider long run interest
of the enterprise while entering into an agreement with the workers for
the settlements of their problems. Sometimes success in the short run
may cause a problem in the long run.
THANK YOU

SUBMITTED BY-:ARSHI ASLAM