WEEK 5 STUDY GUIDE

This quiz covers the TCO 2 and Key Concepts listed in the table below.

The quiz must be taken before midnight Sunday of Week 5. You will have one hour to take the quiz. The
quiz has a total of 5 multiple-choice questions. There are not any essay questions.

If you encounter technical problems while taking the exam, contact the DeVry Help Desk IMMEDIATELY:
helpdesk@devry.edu and (800) 594-2402.

In order to do well on this quiz, you will need to understand Steps 1, 2, and 3 of the six step problem
solving process. The questions on the quiz will be related to our case study, Academic Associates and
State University, which is included at the bottom of the Study Guide.

TCO Key Concepts Study Topics

TCO 2 The six-step problem solving  The steps in the process
Given a problem situation approach.
or case study, apply a six-
step problem solving
approach to developing an
individual problem or
solution.
Step 1: Research and define the  Present State/Desired State
problem.

.
Step 2: Determine the cause(s)  Trouble Shooting Analysis
of the problem (TSA)
o What?
Use questioning and analysis to o Why?
determine the causes of the o Who?
problem. o Where?
o When?
Step 3: Generate Solutions  Alex Osborn’s brainstorming
 Futuring
Use creative techniques, such as  Other People’s Views
brainstorming to generate and
organize possible solutions..
State University

You work for State University. University President Pamela Meyer needs your help with a
problem. Many of the students coming to the students right out after high school want to live
in an apartment nearby the campus sharing the costs with a couple of other students. One of
the challenges that the university faces is helping these students to understand how they will
manage their finances if they move out of their parent’s house and into their own apartment.
With your team, your task is to develop a model budget plan that students and their families
can use for financial planning. The university already has a Budget Template in place, so you
will need to fit your plan into what they are already using.