S.A.

Engineering College MMF03

S.A. ENGINEERING COLLEGE, CHENNAI-77

DEPARTMENT OF MASTER OF BUSINESS ADMINISTRATION

Unit Test – I

Class : IV Year/ VII Sem ECE Max. Marks: 50

Subject Name:Total Quality Management Duration : 1 ½ Hrs
Subject Code :MG1401 Date : 09/08/10

Answer all the questions

PART-A (10 x 2=20 Marks)
1. Define Quality.
2. What are the pillars of TQM?
3. Differentiate between the terms cost of internal failures and cost of external failures.
4. Define PDSA cycle.
5. What is Optimum cost of quality?
6. What are the 5 deadly diseases destroying the organization.
7. Define the combination of KAIZEN and KAIYRO.
8. Brief the Japanese 5’S’ for continuous process improvement.
9. Define quality trilogy.
10. What do you mean by company wide quality?
PART-B (3 x 10 =30 Marks)
11 (a) Define Quality. Elucidate the dimensions of quality for a product and service.
(OR)
(b) List out the Deming’s 14 principles on route to quality.

12 (a) Explain customer perception of quality with suitable examples.

(OR)
(b) Explain the various possible stumbling blocks while implementing a TQM
programme in an organization.
13 (a) Explain Juran’s Contributions towards quality.
(OR)
(b) Explain in details the vision, mission, quality policy statements with suitable
example for each.
HOD COORDINATOR PRINCIPAL