Attrition

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Attrition

Presented By:
Manav Chhabra
Reasons for High Attrition

1.Job Content/Growth

2.Organisation Culture

3.People

4.Salary and Compensation

5.Appraisal system

6.Stress factor
Stress Factors

• Work Time
• Repetitive Nature of Wok
• Work Load
• Irate Customers
• Travel time
• Call Volume
• Long working Hrs.
• Insufficient Breaks
• Pressure to perform on metrics
• Health issues
Possible Solution to Tackle High Attrition

• Recruit well initially


• ‘No Poaching’ agreements
• Move from short to medium/long term option
• Improve variety of jobs undertaken
• Deal with timings and shift issues
• Provide good working environment/conditions
• Promote teamwork – in work and socially
• Provide ‘respecting’ environment
• Train and develop ‘people’ managers
Attrition Rates (%)

50
42
40 38
30
30
India
20 US
UK
10
0
India US UK
Countries

Source: Nellson hall


DataQuest-Employee Satisfaction Survey 2004

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