RACHNA GURNANI

OBJECTIVE:
TO WORK IN A HIGHLY CHALLENGING ATMOSHPHERE WITH TRAINED PROFESSIONALS IN THE FIELD OF
COMMERCIAL MANAGEMENT, CUSTOMER CARE WHERE I CAN HANDLE IMPORTANT TASK AND ACHIEVE THE GIVEN
GOALS.

PROFESSIONAL EXPERIENCE

1. COMPANY NAME: “WEBEX COMMUNICATIONS INDIA PVT. LTD.” IS A WHOLLY OWNED SUBSIDIARY OF
WEBEX COMMUNICATIONS INC. WORLD’S LEADING PROVIDER OF WEB COMMUNICATIONS SERVICES,
NASDAC LISTED WEBEX IS A PART OF CISCO NOW.
DESIGNATION: CONFERENCE CO-ORDINATOR
DURATION: SINCE SEPTEMBER - 2008
JOB PROFILE:
 ATTENDING CUSTOMER CALLS, SORTING THE ISSUES.
 UNDERSTANDING THEIR NEEDS AND REQUIREMENT.
 PROVIDING COST EFFECTIVE SOLUTION THROUGH OUR PRODUCTS AND SERVICES.
 HELPING SENIORS WITH ALL COMPANIES BILLING DATA ON WEEKLY & MONTHLY BASIS.
 MAINTAINING LOG DETAILS.
 REPORTING THE SAME TO THE BILLING TEAM WHICH HELPS IN GENERATION OF BILLS.
 QUALITY CHECK AT END OF BILLING PERIOD AS INSTRUCTED BY THE CUSTOMER.
 HANDELLING ALL INDIA BILLING CLOSURE EVERY MONTHEND.
 CONDUCTING WEEKLY TEAM MEETING.

EDUCATIONAL QUALIFICATION:

SR NO. EXAM PASSED UNIVERSITY YEAR OF PASSING PERCENTAGE

BACHELOR OF COMMERCE IN
1. MUMBAI MARCH 2008 75%
BANKING & INSURANCE
2. H.S.C. MUMBAI MARCH 2005 73%
3. S.S.C. MUMBAI MARCH 2003 65.06%

ACHIEVEMENTS

• SECURED 2ND POSITION IN SIES COLLEGE IN T.Y.B. COM BANKING & INSURANCE.
• SUBJECT TOPPER IN T.Y.B. COM EXAMINATION FOR STARTEGIC MANAGEMENT SUBJECT.
• ORGANISED SUCCESSFUL EDUCATIONAL & CULTURAL EVENTS IN COLLEGE.

PERSONAL DETAILS:

DATE OF BIRTH : 23RD OCTOBER, 1987.

NATIONALITY : INDIAN

MARITAL STATUS : SINGLE

LANGUAGES KNOWN : ENGLISH, HINDI, MARATHI & SINDHI.

ADDRESS : BLDG-D2, ROOM NO. 1/1, A WING, SECTOR 1, OPP. VASHI PLAZA,
VASHI-NAVI MUMBAI – 400 703. MAHARASHTRA, INDIA.

CONTACT NO. : +91 9819686129

E-MAIL : rachna_gurnani@hotmail.com

STRENGTHS : HARDWORKING, SINCERE, PUNCTUAL, OPTIMISTIC IN LIFE, HONEST &

DEDICATED.

INTEREST : LISTENING MUSIC, READING BOOKS, PLAYING BADMINTON.

(RACHNA GURNANI)