Project on

after sale services of Bajaj Auto

By:
Group 3
Introduction of bajaj

Founded in 1945.
It is India's second largest two wheeler
manufacturer and the world's 4th largest two-
and three-wheeler maker.
The Forbes Global 2000 list for the year 2005
ranked Bajaj Auto at 1946.
The company is headed by Rahul Bajaj who is
worth more than US$1.5 billion.
Factors to be considered:
Availability and accessibility of service stations.
Availability of spare parts.
Affordability of spare parts.
Service quality.
Dealing by service employees.
Financing options.
Vehicle problems.
Regular contact.
Settlement procedure.
Research methodology
Research Data Source Primary

Research Instrument Questionnaires

Sampling Unit University students

Sampling Method Convenience non random

sampling

Contact Method Personal Interview