A

Project Proposal

Problem in customer service department of Medi Assist India

TPA PVT. LTD

Submitted to:
Dr. Hardik Shah

Submitted by:
Niraj R Thakkar

SLIMS
Ahmedabad
Organizational Development:-

Organization Development is a dynamic values-based approach to systems

change in organizations and communities; it strives to build the capacity to
achieve and sustain a new desired state that benefits the organization or
community and the world around them.

About the Organization:-

Medi Assist India TPA Pvt. Ltd. Is the leading Third Party Administrator In
India which deals with the Medi Claim settlement of various leading
Insurance companies, Like Reliance General Insurance co. Ltd , New India
Assurance co, oriental insurance co., and so on.

Statement of the Problem:-

Increasing complaints of the customers for not getting claim status of the
claim and updated status of their claims on time. Customers are not getting
correspondence made by the company on time like letters, cheques etc.
perhaps company has made many changes in the system.

OD Intervention/topics covered to find the solution of the problem:-

1. Diagnosing Organisation
2. Diagnosing Groups and Job
3. Collecting and analyzing diagnostic information
4. Feeding back diagnostic information.
References:-

Organizational Development and Change (8th Edition of Cummings &

Worley)