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  • At&T Case Study: Presented by Atulkiran

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    Atul Kiran
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    AT&T is the second largest telecom provider in the US with 92.8 million customers, providing dish services and telecom connections. It has a manufacturing orientation and delegates authority downward in a machine bureaucracy structure. While the environment is dynamic, AT&T emphasizes flexibility for employees to deal with customers as needed.

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    AT&T

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    AT&T

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    AT&T is the second largest telecom provider in the US with 92.8 million customers, providing dish services and telecom connections. It has a manufacturing orientation and delegates authority downward in a machine bureaucracy structure. While the environment is dynamic, AT&T emphasizes flexibility for employees to deal with customers as needed.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    16 views7 pages

    At&T Case Study: Presented by Atulkiran

    Uploaded by

    Atul Kiran
    AT&T is the second largest telecom provider in the US with 92.8 million customers, providing dish services and telecom connections. It has a manufacturing orientation and delegates authority downward in a machine bureaucracy structure. While the environment is dynamic, AT&T emphasizes flexibility for employees to deal with customers as needed.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 7

    AT&T

    CASE STUDY

    PRESENTED BY
    ATUL KIRAN
    m AT&t is the 2nd largest provider of telecom in us after
    verizona.
    m Has a customer base of 92.8 billion customers and
    verizona has 93.4.
    m AT&T provides dish services and telecom
    connections.
    TRANSFORMATION
    m It has a strong service ethic
    m It is manufacturing oriented
    because it took time and too
    much time to produce a
    product
    ENVIRONMENT

    m Dynamic
    m Employees has flexibility in there job
    m They can deal there customer in the way they
    wanted.
    m Monopolistic environment
    DESIGN

    m It is machine bureaucracy because it delegates


    authority downwards.

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