Yusen

Yusen Air
Air &
& Sea
Sea

ISO 9001:2008
Overview

12/08/21 New Employee Orientation (NEO) 1

 Course Objectives:

• To be able to understand the basic concept of ISO

9001 Standard version 2008

• To know the difference of the new Version from the

ISO 9001:2008 Standard

12/08/21 New Employee Orientation (NEO) 2

 QUALITY MANAGEMENT TEAM
QMR Jonathan R. Gonzales
Vice-QMR Joy Salamat
IQA Team Leader Jacqueline Maligaya

Vice-IQA Team Leader Liza Ferreras

Document Controller Morris Albert P. Salazar
Vice-Document Controller Cler Faith P. Rico
Records Coordinator Mylene Narag
Vice-Records Coordinator MJ Abutar
Workplace Coordinator Gilbert Leonardo
Vice-Workplace Coordinator Noli Chan

12/08/21 New Employee Orientation (NEO) 3

 International Organization for
Standardization (ISO)
• ISO stands for - International Organization for Standardization

– A world-wide federation of National Standard Bodies from some 140

countries, one from each country. Based in Geneva, Switzerland.
– It is a non-governmental organization established in 1947.

• ISO’s name
– From “equal” to “standard”, the line of thinking that led to the choice
of “ISO” as the name of organization is easy to follow.

12/08/21 New Employee Orientation (NEO) 4

History of ISO 9001 Standard
Quality
Management
System

Continual 2008
Fourth edition
Improvement

2000

1994
Quality Assurance

1987

Quality Control
First Publication
12/08/21 New Employee Orientation (NEO) 5
Evolution of Quality

Quality Management System-

Management system to direct and control the organization
with regards to quality

Quality Management-
Co-ordinated activities to direct an organization with regard
to QUALITY.

Quality Assurance-
Part of quality management, focused on providing confidence
that quality requirements will be fulfilled.
Quality Control-
Part of quality management, focused on fulfilling quality requirements.
12/08/21 New Employee Orientation (NEO) 6
Background to Changes
ISO 9000:1994 ISO 9000:2000

ISO 9001:1994
ISO 9002:1994 ISO 9001:2000
ISO 9003:1994

ISO 9000:1994 ISO 9000:2000

ISO 9004:1994 ISO 9004:2000

12/08/21 New Employee Orientation (NEO) 8

Quality Management Principle
• Customer Focus
• Leadership
• Involvement of People
• Process Approach
• System Approach to Management
• Continual Improvement
• Factual Approach to Decision Making
• Mutually Beneficial Supplier Relationship

12/08/21 New Employee Orientation (NEO) 9

 APPLICATION/CERTIFICATION
First Party Assessment
- Internal Quality Audit (IQA)

Second Party Assessment

- Customer Assessment

Third Party Assessment

- Third Party Certification (SGS)

12/08/21 New Employee Orientation (NEO) 10

 AUDIT SCHEDULES
First Party Assessment (IQA)
- March 2010
- September 2010

Third Party Assessment

- October 2010

12/08/21 New Employee Orientation (NEO) 11

ISO 9001:2008 Structure
1. SCOPE
2. Normative Reference
3. Terms and Definitions
4. Quality Management System
5. Management Responsibility
6. Resource Management
7. Product Realization
8. Measurement, Analysis and Improvement

12/08/21 New Employee Orientation (NEO) 12

12/08/21 New Employee Orientation (NEO) 13